2017 RAM 3500 Complaints

The contact owns a 2017 Ram 3500. The contact stated while starting the vehicle, the "Service ABS system" warning light intermittently illuminated; however, the warning light disappeared while driving. The contact stated that the failure recurred, and the local dealer was made aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 14,200. The contact stated that plenty of other FCA vehicles have the same exact issues. When the contact mentioned their experience with their local dealer, they were told that this happens all the time but the vehicle should still be safe to drive. The dealer was unwilling to open a case with the manufacturer and told the contact that it would take several months to receive parts and get it repaired.

On December 14th, I was driving my 2017 Ram 3500 with 95,000 miles down the road when I encountered a tree completely blocking the roadway. When I applied the brakes I heard a pop and the brake pedal went the the floor. At this point I had no brakes and was forced to hit the tree. Thankfully it was in a rural area and no one was killed because of the failure. My safety was defiantly put at risk because of this failure. Once stopped I was able to look under the hood and found the top bolt that holds the brake master cylinder to the firewall sheared completely off. This caused the brake master cylinder to fall away from the firewall and disabled all braking functions. I had the vehicle towed to a Ram Dealer and then contacted Ram (Stellantis) for a reason and solution to fix the failure. They sent an engineering analysis associate to look at the the truck finally on the January 9th. They then sent a very generic letter on the 12th stating that they don't believe it is a manufacturing issue. They will give the dealer or myself no further information on what they found, what the cause was, or how the dealer should proceed to fix the problem. The vehicle is still currently sitting at the Ram Dealer and has not been fixed if you would like to inspect it. There were no warning lights, messages, or prior problems associated with this failure. It was a sudden and catastrophic failure of the braking system.

The contact owns a 2017 Ram 3500. The contact stated while starting the vehicle, the ABS warning light illuminated. The vehicle was taken to the dealer and the mechanic stated that the ABS sensor needed to be replaced. The vehicle was repaired, but the failure recurred several times. On one occasion, the vehicle was taken to an independent mechanic, and the contact was informed that the hydraulic control unit needed to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer was not contacted. The failure mileage was 48,000.

The contact owns a 2017 Ram 3500. The contact stated that while driving at an undisclosed speed, the ABS and traction control warning lights illuminated. The vehicle was taken to the dealer, where it was diagnosed that the Hydraulic Control Unit (HCU) needed to be replaced; however, the replacement part was on backorder until January 2023. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Action Number: PE22012 (Service Brakes, Hydraulic). The failure mileage was approximately 60,000.

The contact owns a 2017 Ram 3500. The contact stated while driving approximately 50 MPH, the brakes became inoperable. The contact was able to use the gears and parking brake to slow the vehicle. There were no warning lights illuminated. The vehicle was taken to an unknown dealer where it was diagnosed that the master cylinder, ABS control module, and hydraulic module needed to be replaced. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was approximately 140,000.

Brakes not functioning properly intermittently getting warning “Service electronic braking system” “Service ABS System”. The warning comes on then goes away. No consistency on when the message comes on and when it goes away.

Braking ability is very diminished while driving, particularly dangerous while pulling a trailer or load in bed. Brake pads are good. Google search showed many complaints on this particular Brocken with these trucks. This one is doing the same thing. This has done this since purchased in October 2021.

Driving on highway back right side wheel studs broke off, wheel separated from vehicle.

5 of the 8 wheel studs on the left rear tire suddenly sheared off while my husband was driving the vehicle. This occurred without warning and with no provoking event - just driving normally. My husband was able to safely pull over and was not hurt but it could have potentially caused a crash and/or serious bodily harm to him or others on the roadway. I contacted the dealer knowing that a recall had been issued for similar year trucks (we received a recall for this on our Ram 4500) and they rudely told me that there was not a recall on this truck and they would not fix it. I do have a picture and the shears were all fresh suggesting that it occurred all at once. The dealer will not look at it for 30 days so we are making other arrangements to have the repair done but I worry about the other tires. If there are multiple year recalls in RAM trucks of varying models for the same thing that would suggest that this event has occurred from a similar manufacturing defect. Dodge needs to take responsibility and offer a solution before someone else is hurt or killed. I don't care about the money. I care about the lives of the people driving RAM trucks and the manufacturer says it is not on them.

Unknown. The vehicle while driving will violently start shaking in the front. End. The vehicle shakes approximately 10" or more side to side. I have heard it called the Ram death shake. Had vehicle towed to the dealership. Dealer said they could not find anything wrong. It happened again several time after leaving the dealership. Now I can only drive less than 65 mph.max for fear I it is going to get me killed.