2017 RAM 3500 Complaints

BOTH FRONT TIRES SEPARATED. ALMOST CAUSED ACCIDENT. IMMEDIATE SHUTTER AND BOUNCING OF TRUCK. I WAS FORCED TO REPLACE THEM. ENDED UP REPLACING ALL SIX TIRES DUE TO FEAR THE OTHERS WOULD SEPARATE. RAM NEED TO DISCONTINUE PLACING THESE TIRES ON THEIR $60 - $70 TRUCK. SHOULD A DISSERVICE TO THEIR CUSTOMERS.

TL* THE CONTACT OWNS A 2017 RAM 3500. WHILE DRIVING 37 MPH, THE VEHICLE WOULD NOT DECELERATE WHEN THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE VEHICLE DROVE OFF THE ROAD AND CRASHED INTO A DITCH, THEN THE BRAKES WOULD NOT WORK AND ENGINE WAS AT MAX RPM AND COULD NOT SHUT ENGINE OFF. CONSUMER COULD NOT STEER BACK ON THE ROAD. TRUCK FINALLY STOPPED AFTER 5 TO 6 TIMES AFTER REVVING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO REPAIRED THE FRONT END DAMAGE AND TRANSMISSION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE DEALER WAS NOT CONTACTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 22,000. *DT*JB *BF*JB

TL* THE CONTACT OWNED A 2017 RAM 3500. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, ANOTHER VEHICLE WAS CRASHED INTO AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT DID NOT RECOLLECT THE EVENTS THAT OCCURRED THAT LEAD TO THE CRASH. THE CONTACT SUSTAINED FRACTURED KNEES, A HEAD INJURY DUE TO THE IMPACT THEIR HEAD CAME IN CONTACT WITH THE WINDSHIELD, AND A BACK INJURY THAT REQUIRED MEDICAL ATTENTION. IN ADDITION, THE OTHER DRIVER OF THE VEHICLE CRASHED INTO SUSTAINED NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOTALED. THE CONTACT CALLED FINDLAY CHRYSLER DODGE 10305 U.S. 224 WEST FINDLAY, OH 45840 (419) 423-1715 WHERE THEY TOLD THE CONTACT TO CALL THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND POSSIBLY OPEN A CASE FOR THE FAILURE. THE FAILURE MILEAGE WAS 69,000.*JB *TR *DT PHOTOS ATTACHED. *JB

TL* THE CONTACT OWNS A 2017 RAM 3500. THE CONTACT STATED THAT THE VEHICLE WAS ON A HOIST, AN UNKNOWN AFTER MARKET SPACER ON THE SPRING CAME OUT OF PLACE AND DAMAGED THE BOOT. THE INDEPENDENT MECHANIC REPAIRED THE THE VEHICLE. THE REPAIRS WERE UNKNOWN. THE VEHICLE WAS LATER TAKEN TO THE DEALER (RUSSELL WESTBROOK CHRYSLER DODGE JEEP RAM OF VAN NUYS 6110 VAN NUYS BLVD, VAN NUYS, CA 91401 (818) 646-6908) FOR NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING). THE CONTACT ASKED THE DEALER TO LOOK AT THE ISSUE CONCERNING THE SUSPENSION AND GIVE AN OPINION ON THE ISSUE. ANOTHER DEALER (AUTONATION CHRYSLER DODGE JEEP RAM VALENCIA 23820 CREEKSIDE RD, SANTA CLARITA, CA 91355 (661) 379-7709) HAD REPAIRED THE SPACER THE FIRST TIME BUT THE CONTACT WAS AGAIN CONCERNED THAT IF THE VEHICLE HIT A BUMP AND THE SPACER CAME OUT OF PLACE AGAIN IT COULD LEAD TO A LOSS OF CONTROL AND A POSSIBLE ACCIDENT. IT WAS UNKNOWN IF THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 10,000.

MY VEHICLE IS SUBJECT TO A RECALL FOR THE STEERING DRAG LINK ASSEMBLY. THE RECALL STATES THE ASSEMBLY WILL BE INSPECTED AND WELDED AS THE REPAIR. THERE IS A REPLACEMENT PART LISTED ON THE RECALL HOWEVER DEALERS ARE NOT INSTALLING THE REVISED PART. I CONTACTED FCA (CHRYSLER) CORPORATE OFFICE ABOUT THE SAFETY CONCERN WITH WELDING STEERING COMPONENTS. MY CONTACT WAS TO RECEIVE THE REVISED STEERING DRAG LINK SINCE NO CREDIBLE AUTOMOTIVE AUTOMOTIVE SOURCE APPROVES OF WELDING STEERING COMPONENTS AND THAT BEYOND THE SAFETY ISSUE THE PART IS NO LONGER ADJUSTABLE OR FUNCTIONAL TO ADJUST DURING ROUTINE FRONT END ALIGNMENTS AND WILL REQUIRE REPLACEMENT AT THE OWNERS EXPENSE. THE RESPONSE FROM THE EXECUTIVE REFERRALS MANAGER WAS THAT I HAD ONE CHOICE AND THAT WAS TO BRING MY TRUCK TO A DEALER FOR THE STATED RECALL REPAIR AND THAT WELDING THE DRAG LINK WAS APPROVED BY THEIR ENGINEERS. I STATED THAT THE REPAIR WAS UNACCEPTABLE AND THAT I WOULD PAY FOR THE REVISED PART AND THE INSTALLATION THROUGH THE DEALER EVEN THOUGH MY TRUCK IS STILL COVERED BY THE ORIGINAL BUMPER TO BUMPER WARRANTY. I WAS INFORMED THAT NEITHER THE REPLACEMENT PART OR ANY OTHER CHRYSLER/MOPAR PART IS AVAILABLE FOR THE CONSUMER AND THEY WOULD NOT ASSIST ME IN HAVING THE DEALER INSTALL THE REVISED PART AT MY COST. I ASKED WHAT IF I HAVE A AFTERMARKET DRAG LINK INSTALLED. I WAS TOLD THE RECALL WOULD NOT BE CLEARED ON MY VEHICLE, I WOULD BE RESPONSIBLE FOR FOR ANY DEFECTS IN THE STEERING COMPONENTS, AND THAT FCA WOULD BE ABSOLVED OF ANY RESPONSIBILITY. ITS NO SECRET THAT FCA IS RATED LOWEST OF ANY MANUFACTURE IN CUSTOMER SATISFACTION, HOWEVER THIS IS A MAJOR SAFETY CONCERN FOR THE NEARLY ONE MILLION RECALLED VEHICLES. THE TRUCK IS NOT SAFE TO DRIVE AND FCA IS WORRIED ABOUT COST NOT SAFETY. FCA HAS GIVEN THE OWNERS NO OPTION BY REFUSING TO PROVIDE UPDATED PARTS AND FORBIDDING THE INSTALLATION OF AFTERMARKET PARTS.

A06 DRAG LINK RECALL: PLANET CHRYSLER, DODGE, JEEP, RAM FIAT IN FLAGSTAFF AZ PRETENDED TO FIX THE RECALL HOWEVER THEY DID NOT FIXED IT PROPERLY. THEY NEVER CLEANED THE DRAG LINK FIRST. THEY PUT FEW DABS OF WELDING MATERIAL ON THE NUTS AND SLEEVE RIGHT ON TOP OF DIRT AND DID NOT WELD THEM TOGETHER LIKE THEY WERE SUPPOSE TO.

THIS IS ABOUT MY DEAD PEDAL WHEN LETTING OF THE ACCELERATOR TO MERGE ECT THERE IS LIKE A 2 TO 3 SECOND DELAY IN POWER. I HAVE ALMOST BEEN HIT SEVERAL TIMES. I DO NOT TRUST THE TRUCK. SEEMS LIKE A ACCIDENT WAITING TO HAPPEN.

HAD A LEFT FRONT TIRE (NEXEN ROADIAN AT PRO 8-FACTORY INSTALLED-SIZE:LT 235/80R17) START VIBRATING AND PULLING TO THE RIGHT WHILE DRIVING TO WORK ON THE HIGHWAY.TIRE HAD A TOTAL OF 17199 MILES ON THEM. WHEN UNMOUNTED AT DISCOUNT TIRE, THERE WERE TREAD SEPARATION IN NUMEROUS SPOTS VISIBLE INSIDE TIRE.

NEXEN TIRES LT235/80R. HAD A RIGHT FRONT TIRE SEPARATE WITH 10,232 MILES ON IT. AS SOON AS THAT ONE WAS REPLACE PUT ON ANOTHER 220 MILE AND THE OTHER FRON TIRE SEPARATES. NEXEN WILL NOT HONOR AND CLAIM AND WILL NOT BACK THEIR PRODUCT. WHEN THE SECOND TIRE SEPARATED I WAS PULLING A 15K POUND 5TH WHEEL ON THE INTERSTATE. IT WAS LIKE I HAD THE DEATH WOBBLE NO MATTER WHAT SPEED. THESE ARE DANGEROUS TIRES AND SHOULD BE RECALLED. HOWEVER I AM NOT WAITING WITH THIS SAFETY ALL TIRES ARE BEING REPLACED. BOTH TIMES DURING SEPARATION I WAS DRIVING THE VEHICLE.

TL* THE CONTACT OWNS A 2017 RAM 3500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING). THE CONTACT SPOKE WITH THE MANUFACTURER AND DISAGREED WITH THEIR RECOMMENDATION TO WELD THE NUTS TO THE ADJUSTOR SLEEVE IF THEY MET THE TORQUE REQUIREMENTS. WESTGATE DODGE RAM (10936 STAR RD, WAKE FOREST, NC 27587, (919) 556-3137) AND A TECHNICIAN ALSO EXPRESSED DISBELIEF IN THE REPAIR RECOMMENDATION. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TT *TR