2017 RAM 3500 Complaints

The contact owns a 2017 Ram 3500. The contact stated that while driving 50-70 MPH, the message "Check Brake System" was displayed and the traction control warning light illuminated, causing the cruise control mode to disengage, and the vehicle was almost rear-ended. The contact stated that the failure also occurred while driving at 75 MPH. The vehicle was taken to the dealer, where it was diagnosed, and determined that the failure was related to NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 33,000.

The contact owns a 2017 Ram 3500. The contact stated that the vehicle had undergone the regeneration process. There were no warning lights illuminated. The contact stated that the vehicle was performing the DPF regeneration cycle constantly while driving. The vehicle was taken to the local dealer, who informed the contact that the SCR catalytic converter was on backorder. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 272,000.

FCA issued recall C4B notification at the end of 2024, with estimated parts availability in the 2nd quarter of 2025. It is now the 4th quarter of 2025 (almost a year later!) with no update on parts availability. Considering that malfunction of the braking system is a critical safety hazard, it is unacceptable that they have and continue to delay a timely resolution for those impacted.

The ABS module has not worked for over a year. To me this isn’t a timely response. What are my options?

The contact owns a 2017 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part for the recall repair was not yet available. The dealer was contacted; however, the contact was informed that the parts were not yet available. The contact stated that the recall notification was received a year prior; however, the manufacturer had not provided the parts for the repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2017 Ram 3500. The contact stated that while driving at an undisclosed speed, the ABS and traction control warning lights illuminated. Additionally, the cruise control and unknown sensors were inoperable. An unknown dealer was notified of the failure and informed the contact that the VIN was not included in NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The vehicle was not diagnosed or repaired. The failure mileage was approximately 131,000.

The contact owns a 2017 Ram 3500. The contact stated that while driving 60 MPH through a Construction Zone, the front passenger’s side tire independently detached. No warning light was illuminated. On another occasion, while the contact’s husband was driving at an undisclosed speed, the contact's husband noticed that the gear shifter was loose, and the vehicle was stuck in park. In addition, the contact stated that the vehicle was repaired under NHTSA Campaign Number: 21V398000 (Wheels); however, it failed to prevent a failure. The local dealer was contacted, and the vehicle was diagnosed with 4 loosened lug nuts on the driver’s side rear wheel. Additionally, there were 7 stretched front driver’s side lug nuts, and 2 stretched lug nuts on the rear passenger’s side of the vehicle. In addition, the contact stated that the vehicle was previously taken to the same local dealer; however, the cause of the failure was not yet identified. The vehicle was repaired partially at the consumer's expense. The manufacturer was not made aware of the failure. The failure mileage was approximately 170,000.

The contact owns 2017 Ram 3500. The contact stated while driving approximately 5-10 MPH and depressing the brake pedal, several unknown warning lights illuminated. Neither a dealer nor independent mechanic was contacted. The vehicle was not taken to dealer or independent mechanic to be diagnosed. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was 235,000.

The loss of ABS/ESC/Traction control may cause this vehicle to crash . Warning lights are present, I have a horse trailer and can not use this truck to pull it due to this danger. I have waited over a year for the remedy to be offered but there is no remedy from the manufacturer for these failures of the ABS/ESC/Traction Control.. This happens EVERY TIME I attempt to drive this truck. It has LOW Mileage due to not being able to drive it.

The contact owns a 2017 Ram 3500. The contact stated that while driving at an undisclosed speed, the contact became aware of an abnormally loud sound coming from the vehicle. The low coolant warning light was illuminated. The contact drove the vehicle to the shoulder of the road and inspected the vehicle. The contact unlatched the hood and noticed fluids spraying and that the fan belt had detached. The vehicle was towed to the dealer, where it was diagnosed with fan clutch failure. The contact was informed that the fan clutch needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was towed back to the dealer a second time and was diagnosed with fan clutch failure. The contact was informed that the fan clutch needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the failure reoccurred within 30 days prior to the repair. The contact stated that the dealer was giving him the run-around about repairing the vehicle. The manufacturer was not made aware of the failure. The failure mileage was approximately 322,542.