2017 RAM 3500 Complaints

The contact owns a 2017 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the ABS alarm sounded for a moment, and for the entire duration of the drive, signaling that the brakes had failed. The traction control and cruise control failed to operate as intended. The failure occurred intermittently. The dealer was contacted and confirmed that parts were not yet available for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 69,000.

The contact owns a 2017 Ram 3500. The contact stated that while operating the vehicle, the ABS, traction control, and stability control warning lights remained illuminated. The cause of the failure was not yet determined, and the vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure. The contact was informed that the VIN was included in NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC ); however, the parts needed to complete the recall were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 165,000.

The contact owns a 2017 Ram 3500. The contact received notification of NHTSA Campaign Number: (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while operating the vehicle, the ABS and traction control warning light remained illuminated, with the cruise control feature was inoperable. The failure mileage was 92,000.

V06 Recall was attempted, but welding could not be done correctly - was told that was the "best they could do" truck continued to steer poorly (constantly have to hold the steering wheel to one side or the truck will veer out of the lane) bc steer ahead wrong, and to wear outer edge of the tires to an unsafe level in less than half the normal mileage. Now Dodge dealership/Stellantis claims the drag link assembly was permanently damaged by their prior recall work, and that truck cannot be aligned or driven safely but also won't fix it. They have been telling me they will action the case "today" or "one businesses day" since 27 Aug. I found out that the alignment and steering problem I had been spending money to fix since 2019 was a result of their poor recall repair and trying to get a response from Dodge Stellantis since AUG 06, and I have been without the use of the truck and unable to care for my horses since then. I have spent more than 14 hours directly on the phone with them without any action - my truck remains essentially impounded at the dealership. Est 20k miles at initial recall V06 failed repair attempt but their records should say. Current document is currently dealership that admitted the initial recall repair attempt damaged the draglink assembly beyond any hope of salvage/alignment.

The contact owns a 2017 Ram 3500. The contact stated that the messages "Service ABS System" and "Service Traction Control System" were displayed, and other unknown warning lights were illuminated intermittently. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while driving 70 MPH, the failure recurred, and the brake pedal was pulsating. The contact stated that it felt like the ABS was engaging and disengaging unintendedly, causing the vehicle to be pulled to one side. The contact was able to pull over to the side of the road. The vehicle was taken to an independent mechanic, where it was determined that the HCU needed to be replaced. The local dealer and several unknown dealers were contacted for the recall repair, but informed the contact the part was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.

The contact owns a 2017 Ram 3500 equipped with Nexen Tires, Tire size: 235/80/R17, Tire Line: Roadian ATX, DOT Numbers: 8EX6CMDL4517, 8EX6CMLL1616, 8EX6CMDR1017, 8EX6CMDL1017 and 8EX6CMCL1017. The contact stated while driving at various speeds, two of the tires exploded into pieces on different occasions. The contact was able to pull over to the side of the road. The vehicle was taken to a tire shop, where the tires were replaced. The contact stated that a third tire exploded while driving. The vehicle was taken to a tire shop, where it was recommended to replace all four tires because the tire brand and line was defective. The contact was informed that the tires were separating from inside out. The contact stated that the failure mainly occurred while hauling a camper. The manufacturer was contacted and advised the contact to install a gauge on each tire. The contact followed the manufacturer's instructions; however, the failure persisted. The contact filed a refund claim with the manufacturer and was informed that the claim was approved. The manufacturer advised the contact to destroy the tires and to send a picture of the destroyed tires. The contact followed the manufacturer's instructions but was later informed that the pictures were not received. The contact had not received a refund from the manufacturer. The tires were replaced with a different brand tire. The tires were original tires. The tire failure mileage was approximately 14,000. The vehicle mileage was approximately 14,000. The VIN was not available.

Steering and/or front suspension developed into what is called a death wobble at 70mph. The steering wheel had so much hard wobble that it became almost uncontrollable to hold onto it, and keep the vehicle moving straight which put the vehicle onto the shoulder and into a shallow ditch. Has the problem been reproduced or confirmed by a dealer or independent service center? No, but when it happened previously, I had it looked at, and supposedly repaired. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No, there was no damage to the vehicle, but I am taking it back to the shop where the repair was supposedly made. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, it came on suddenly.

I am filing this complaint regarding the unavailability of a critical safety component for my vehicle. Multiple dealers have informed me that the part is not available through the Mopar parts chain. However, the identical part is currently available for purchase by consumers through MoparGenuineParts.com (111 Bond Street, Westbury, NY 11590) at the following link: [XXX] ). One verified buyer even confirmed this discrepancy. As [XXX] wrote in his 5-star review dated 04/03/25: *"ABS PART – Fixed my problem just what I needed. Dealership said they could not get to because of part shortage??"* This highlights a troubling inconsistency: Mopar’s authorized dealer network is unable to supply parts that consumers can easily purchase online. It makes no sense that the official supply chain is cut off while direct-to-consumer sales remain active. The component in question is critical to the safe operation of the vehicle. If it fails at high speed, the driver could experience sudden loss of braking or steering control. Such a failure poses an imminent danger of severe accidents, rollovers, or fatalities, both to the vehicle occupants and to others on the roadway. My concern is twofold: (1) why Mopar dealers cannot access parts that clearly exist in Mopar’s system, and (2) how long-term safety is being compromised if consumers must resort to inconsistent third-party availability for essential components. This disconnect directly threatens public safety. I respectfully request NHTSA investigate why Mopar’s dealer network is unable to provide critical safety components, while consumers can obtain the exact same part online, and whether this practice constitutes a systemic safety hazard that warrants recall, investigation, or enforcement action. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2017 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the ABS warning light was previously illuminated. The vehicle was taken to Register Chevrolet, located at (14181 Cortez Blvd, Brooksville, FL 34613). While at the dealer for an oil change, the contact was informed that the ABS had failed and needed to be replaced. The ABS was replaced with an older model. The Chrysler dealer was contacted about the recall and informed the contact that the manufacturer was only providing one part at a time. The dealer was instructed to repair vehicles without the chassis cab attached first. The contact was informed that the part was not yet available. The manufacturer was made aware of the issue. The failure mileage was approximately 30,000.