2022 RAM 5500 Complaints

The contact owns a 2022 Ram 5500. The contact stated while driving approximately 65 MPH, the vehicle lost motive power and the contact was unable to shift gear. The check engine warning light was illuminated. The vehicle failed to restart. The vehicle was towed to a local dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact stated that while driving at an undisclosed speed on the highway, the vehicle lost motive power and stalled. The vehicle failed to restart. The vehicle was then towed to Greensboro Chrysler Dodge Jeep Ram (3710 W Wendover Ave, Greensboro, NC 27407) where it was diagnosed that the transmission failed and needed to be rebuilt. The contact was made aware that the parts were on back order. The vehicle remained at the dealer awaiting parts for the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 1,500.

My transmission went out completely without warning while driving on the expressway was able to glide it to right shoulder thank goodness my truck only has 161 miles that’s one hundred and sixty one miles and was recently bought as I’m doing research I’m starting to find out I’m not the only one these trucks are dangerous specially, when you’re on the expressway these transmissions go out without warning I could’ve got hit by other vehicles in the middle of the expressway. I got lucky. Thank God there wasn’t a lot of traffic due to a snowstorm coming.

On the evening of 1/06/2022 I was traveling in heavy traffic going east on I-70 approaching mile marker 234 coming down a large mountain grade when i realized my transmission disengage. I was able to exit interstate and come to a stop I checked and found had no forward gears in transmission only had reverse gear. When I had secured a towing company ( which ram could not secure ) towing guy informed me that he has towed 2 to 3 of these vehicles every week for past six months with same issues. I very much feel this is a big safety issue especially when your descending down a large mountain grade the transmission may not give you the gears to safely handle the mountain grade your traveling on, causing a catastrophic accident.

The contact owns a 2022 Ram 5500. The contact stated while driving approximately 65 MPH, the vehicle failed to shift properly into the correct gear. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the air filter to be replaced. The vehicle was repaired. The contact stated while driving approximately 65 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to Efird Chrysler Jeep Dodge RAM (1711 W Lucas St, Florence, SC 29501: (843) 773-4179) where it was diagnosed with needing the flywheel and the starter to be replaced. The vehicle was repaired. The contact stated two weeks later he experienced the failure a second time. The vehicle was not drivable. The contact towed the vehicle to Phillips Chrysler Jeep Dodge Ram (3440 S Pine Ave, Ocala, FL 34471: (352) 644-7795) where it was diagnosed with needing the transmission and the flywheel to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 50,000.

Owners manual and marketing documents for 2022 RAM 5500 contain incomplete and obsolete information about diesel fueling requirements causing increased safety risk for drivers. These documents imply that without B20 option / package, vehicle cannot be safely fueled with diesel that contains ANY percentage of bio mass. Fuel must be straight petro diesel (B0) which is impossible to obtain in most of the United States as many states mandate at least 5% bio mass (B5). In addition, for the past few years, B20 optioned vehicles have not been available from RAM leaving customers with no choice but to buy non B20 vehicles and use them with fuel that contains at least some bio mass. Call to RAM indicated that since 2019, vehicles with Cummins 6.7 diesel engine may be safety fueled and operated with up to 20% bio mass (B20). This information has been conveniently omitted from owners manuals and marketing material. Safety risk; Currently many customers are on the road and driving longer than necessary to obtain B0 fuel. This causes increased risk of accidents for every one. In addition, drivers are polluting the environment driving more than necessary searching for B0 diesel. The increased pollution causes safety risk for all humans and animals as toxic fumes are emitted from RAM trucks with needless driving. I am requesting NHTSA intervene on behalf of US customers to require FCA LLC / Stellantis N.A to do the following: 1) Identify by VIN which vehicles may be safety operated on B20 and send owners a written notice so there is clarity on B20 diesel fueling options. 2) NHTSA require FCA LLC / Stellantis N.A update the owners manual on B20 fueling options and make an electronic copy available to all owners for future reference. 3) Notify all dealers of the B20 fueling option so they can inform customers correctly of this green fueling alternative.