2016 RAM PROMASTER Complaints

The contact owns a 2016 Ram Promaster. The contact stated that the vehicle headlight bulbs would blow approximately every 6 months. The contact stated no warning light was illuminated. The vehicle was diagnosed and repaired; however, the failure persisted. The manufacturer was informed of the failure but offered no assistance. The failure mileage was approximately 80.

I'VE ONLY BEEN TAKING IT TO THE RAM DEALERSHIP TO BE FIXED IN MAY STILL HAVE NOT GOT IT FIXED RIGHT ONE MINUTE I COULD BE DOING 40 AND THEN I NEXEN YOU KNOW THE RPMS ARE UP TO 7 IN THE DROP DOWN IN A JERK SO HARD TO GET INTO GEAR ALMOST BREAKS MY FREAKING NECK THEN I WILL SHIFT IN I GET UP TO 65 ANYTHING OVER 65 IT STARTS JERKIN AND THEN DROPS BACK DOWN AND I CAN'T GET BACK STARTED AGAIN I HAD TO PULL OVER THE SIDE OF THE ROAD LET EVERYTHING COOL LOB DOESN'T MAKE ANY SENSE TO ME ALREADY CHANGE THE TRANSMISSION COOLING SYSTEM THE SPEED CONTROL HIM SENSOR I DON'T KNOW WHAT MORE I CAN DO I AM TAKING BACK TO THE DEALERSHIP TO SEE IF THEY KNOW WHAT TO DO BECAUSE APPARENTLY THEY DON'T IN A LIGHT TO KNOW WHY THE DEALERSHIP CANNOT FIX THEIR PROPERLY

MY 2018 RAM PROMASTER 3500 WAS HAVING PROBLEM WHEN I PUT IN REVERSE, IT WAS JERKING AND I HAD TO PUSH EXTRA GAS TO REVERSE IT. I TOOK IT TO DEALER, THEY SAID YES IT HAS PROBLEM IN TRANSMISSION AND I HAD TO LEAVE MY VAN TO FIX IT. THEY TOOK 4-5 DAYS, BUT DIDN'T FOUND EXACT CAUSE AND THEY JUST FLUSH TRANSMISSION FLUID. THEY TOLD ME "IF YOU FACE SAME PROBLEM AGAIN PLEASE COME BACK WE WILL HELP YOU EVEN WHEN WARRANTY EXPIRE". ONE WEEK LATER IT WAS HAVING AGAIN SAME ISSUE AND EVEN MORE THING, IT WAS JERKING WHILE I AM DRIVING ALSO AND REVERSING WAS SAME LIKE BEFORE. I TOOK IT AGAIN TO SAME DEALER, BUT THEY SAID THEY DIDN'T FIND ANYTHING. NOW MY PROBLEM IS MY WARRANTY IS EXPIRED BUT I AM HAVING SAME PROBLEMS. THEY COULDN'T FIX IT WHEN I HAD WARRANTY. IT SOUNDS LIKE MY LOSS EVEN I HAD WARRANTY.

OVER 4 YEARS NT FIXED HAZARD TO DRIVE POSSIBLE FIRE HAZARD SAFETY HEALTH ISSUES WINNEBAGO IGNORES MY SAFETY HELP REQUEST HAVE NT DERIVEN THIS VEHICLE FOR 3 YEARS THE CONSUMER WAS UNABLE TO HAVE THE RECALL REPAIR COMPLETED DUE TO STAFF AVAILABILITY. *JS

RECEIVED RECALL HAVE MADE NUMEROUS CONTACTS WITH NHTS AND WINNABEGO NO HELP WIFE WILL NOT RIDE IN AFRAID OF SUGGESTED FIRE HAZARD HAVE HAD NO RESPONSE FROM ANY ONE PAST RECORDS SHOULD SHOW CONCERN POSSIBLE PROPANE EXPLOSION RECALL 17V-108 18V-546 16V598 FIRE SAFETY IS CONCERN

WE HAVE 3 RAM PROMASTERS AND ALL 3 HAVE AN OIL LEAK AT THE OIL COOLER, COSTING OVER $800 EACH TO HAVE REPAIRED. AGAIN, ALL 3 HAVE HAD THE SAME ISSUE RESULTING IN OVER $2,400 IN REPAIRS.

2016 PROMASTER WITH 2017 WINNEBAGO TRAVATO ..DRIVER SEAT AIRBAG LIGHT STAYS ON WITH NOTICE TO SERVICE. I HAVE TRIED REPEATEDLY SINCE JANUARY OF 2020 TO RESOLVE THIS ISSUE. FILED WITH PROMASTER CASE MANAGEMENT JAN 2020. RECALLS ON FAN AND CABLE WERE TAKEN CARE OF ON 11/19/20. THEY COULDN'T'/WOULDN'T DO ANYTHING ABOUT THE AIRBAG ISSUE...SAME AS ALL THE OTHER DEALERSHIPS I TOOK MY VEHICLE TO. NO HELP

"NEEDS TO BE EXTENDED." THE AMERICAN AUTOMAKER HAS ANNOUNCED THAT CERTAIN 2011-2013 MODEL YEAR VEHICLES WILL GET WARRANTY EXTENSIONS BECAUSE THE LEFT CYLINDER HEADS MIGHT CRACK. CHRYSLER WILL EXTEND THE ENGINE WARRANTY ON THE LEFT-SIDE CYLINDER HEAD TO 10 YEARS OR 150,000 MILES AND THE REMAINING ENGINE COMPONENTS WILL CONTINUE TO BE COVERED BY THE STANDARD FIVE-YEAR, 100,000-MILE POWERTRAIN WARRANTY. ACCORDING TO CHRYSLER, ROUGHLY 7,500 ENGINES WERE SUSCEPTIBLE TO THE CYLINDER HEAD FAILURE AND WAS FIRST DISCOVERED IN 2012. (THIS IS AN ONGOING PROBLEM THAT CLEARLY STILL HAS NOT BEEN CORRECTED EVEN FOR 2018-2019 MODELS.) FCA REJECTS THIS AS IN MY QUESTION TO THEM CONCERNING THIS EXACT MATTER. RE: CASE # [XXX] THANK YOU FOR ALLOWING FCA CUSTOMER CARE AN OPPORTUNITY TO ADDRESS YOUR CONCERN. OUR PRIMARY FOCUS IS YOUR SATISFACTION. MY NAME IS ALEXANDRA AND WE APPRECIATE YOUR TIME AND EFFORT IN BRINGING THIS MATTER TO US. UPON THOROUGH REVIEW AND CONSIDERATION, WE REGRET TO INFORM YOU THAT YOUR REQUEST FOR REIMBURSEMENT HAS BEEN DENIED. -THE BASIC WARRANTY HAS EXPIRED ON MARCH 8, 2019. AND POWERTRAIN WARRANTY HAS EXPIRED ( EXPIRED ODOMETER ) AT 92,077 MILES. -NO RELATED RECALL FOR THIS REPAIR. AS MUCH AS QUALITY SERVICE IS OUR CONCERN, PLEASE BE INFORMED THAT THERE ARE CERTAIN GUIDELINES AND QUALIFICATIONS THAT WE NEED TO MEET IN ORDER TO GRANT YOUR REQUEST. THANK YOU FOR YOUR UTMOST UNDERSTANDING. WE LOOK FORWARD TO YOUR CONTINUED BUSINESS WITH US, AND WE APPRECIATE YOU REACHING OUT TO US TODAY. SINCERELY, [XXX], FCA REIMBURSEMENT SPECIALIST. THE REPAIR COSTS THOUSANDS OF DOLLARS SO I AM SURE THEY DON'T WANT TO ADMIT RESPONSIBILITY BUT THEY ARE. THE CUSTOMER DID NOT BUILD THE ENGINE BUT THE CUSTOMER IS LEFT TO PICK UP THE PIECES. #NOT ALONE MELSON V. FCA US LLC FILED: MARCH 27, 2020 CASE# [XXX] FCA US LLC MAGNUSON-MOSS WARRANTY ACT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2016 RAM 2500 PROMASTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (EQUIPMENT, ENGINE AND ENGINE COOLING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

LAST OCT./NOV. I HAD TO HAVE THE LEFT AXLE CV JOINT REPLACED IN MY RAM PROMASTER CITY WHILE IN ARIZONA. YESTERDAY THE LOCAL DEALER INFORMED ME THAT ALL THREE PARTS OF THIS AXLE NOW NEED TO BE REPLACED. BOTH TIMES THE LOCAL DODGE DEALER DID THE WORK. I AM WORRIED ABOUT THE SAFETY OF THIS VEHICLE. BOTH TIMES THIS HAPPENED I WAS AWAY FROM HOME TRAVELING ON INTERSTATE HIGHWAYS