2018 RAM PROMASTER Complaints

THE LOW OIL SENSOR DOES NOT GIVE ANY TYPE OF WARNING, MESSAGE, OR STORE A FAULT CODE IN THE VEHICLE. THIS VEHICLE IS NORMALLY DRIVEN BY MY WIFE OR DAUGHTER. ON 2 OCCASIONS THE VEHICLE HAS BEEN IN MOTION COMING UP TO A STOP SIGN AND WHEN THE BRAKES WERE APPLIED THE VEHICLE DIED AND WOULD NOT RESTART. AFTER A PERIOD OF TIME, APPROXIMATELY 15 MINUTES IN THE FIRST CASE, THE VEHICLE WAS ABLE TO BE RESTARTED. THE VEHICLE WAS TAKEN TO THE LOCAL DODGE/RAM DEALER. THE VEHICLE WAS CHECKED FOR FAULT CODES AND NONE WHERE FOUND, AND THE VEHICLE WAS PERFORMING NORMALLY AT THIS TIME. UPON SPEAKING WITH THE SERVICE ADVISOR ABOUT WHAT OCCURRED, HE INFORMED ME THAT MOST LIKELY IT WAS THE LOW OIL SENSOR. HE INFORMED ME THAT ON THIS VEHICLE THE LOW OIL SENSOR DOES NOT DISPLAY A MESSAGE OR SET A CODE, IT SIMPLY SHUTS OFF THE MOTOR. HE SAID THE SENSOR COULD BE ACTIVATED BY A BRAKING ACTION, AND IN THAT CASE IT WOULD SHUT OFF THE ENGINE WITH NO WARNING. HE SAID AFTER A PERIOD OF TIME WHEN THE OIL SETTLED BACK ON THE SENSOR THE VEHICLE WOULD RESTART WITH NO ISSUE. IN THE SECOND CASE, THE VEHICLE WAS APPROACHING A STOP SIGN WHEN THE VEHICLE IN FRONT OF IT BRAKED HARD UNEXPECTEDLY. WHEN THE BRAKES WERE APPLIED, THE ENGINE SHUT OFF, POWER STEERING AND BRAKES WERE LOST AND ALMOST RESULTED IN A REAR END COLLISION WITH THE VEHICLE IN FRONT OF IT. IN THIS CASE, THE VEHICLE WOULD NOT RESTART UNTIL ADDITIONAL OIL WAS ADDED. LUCKILY IN BOTH CASES THIS OCCURRED IN LOW SPEED RESIDENTIAL AREA STREETS. BUT, IF THIS OCCURRED IN A HIGHWAY OR HIGHER SPEED SETTING THE RESULTS COULD HAVE BEEN MUCH WORSE. HIGHER SPEEDS, UNEXPECTED BRAKING, VEHICLE LOSS OF CONTROL. THE OIL CONSUMPTION ON THIS VEHICLE IS OUTRAGEOUS. I DID HAVE THE OIL CONSUMPTION RECALL TEST PERFORMED ON THIS VEHICLE, BUT I DO NOT FEEL THAT IT WAS CONDUCTED PROPERLY BY THE DEALER. AND I AM TOLD THAT THEY WILL NOT RE-PERFORM THE TEST.

RV BATTERY DEAD AFTER BEING STORED. USED RV BUSTER FROM THE HOUSE BATTERY AND STARTED THE VEHICLE. THE AIRBAG LIGHT CAME ON, ON THE DASH, AND STAYED ON.

REAR PULSE-WITH MODULATION LAMPS TAIL LIGHT (TAIL LIGHT/BRAKE LIGHT LAMP) DO NOT COME ON RIGHT AWAY WHEN LIGHT IS ACTIVATED. MESSAGE IS DISPLAYED ON DASHBOARD THAT RUNNING LIGHTS ARE OUT. HOWEVER, AFTER BRIEFLY APPLYING BRAKE PEDAL, MESSAGE GOES AWAY AND MENTIONED ABOVE LAMP COMES ON AT LOWER BRIGHTNESS (TAIL LIGHT MODE).

ENGINE RADIATOR COOLING FAN SIEZED UP AND BECAME VERY HOT. COULD START FIRE AS WELL AS OVERHEAT ENGINE PROBLEM. PROBLEM FOUND ON A COOL DAY SITTING IDLING. VEHICLE WON'T BE 2 YEARS IN SERVICE FOR ANOTHER 3 MONTHS

TL* THE CONTACT OWNS A 2018 RAM PROMASTER CITY. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE CONTACT HEARD AN ABNORMAL SOUND COMING FROM THE FRONT OF THE VEHICLE. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE L.T. BEGNAL MOTOR COMPANY (129 RT 28, KINGSTON, NY 12401, (845) 331-5080) WHERE THE VEHICLE WAS DIAGNOSED AND IT WAS DETERMINED THAT THE POWER STEERING WAS LEAKING FLUID AND NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 18V149000 (POWER TRAIN) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. *LN*JB *BF CONSUMER STATED FLUID CONTINUED TO DISAPPEAR FROM THE LEAKS AND BY 58K WHOLE BOTTLE WAS ADDED. DEALER CONFIRMED POWER STEERING NEEDED TO BE REPLACED DUE TO LEAKAGE. WARRANTY RAN OUT ON 35K.*JB

THERE ARE 2 OUTSTANDING RECALLS WITH NO RESPONSE FROM DODGE OR DEALER FOR: VB2/NHTSA 19V-818 (15NOV2019) -ENGINE COOLING FAN AND W00/NHTSA 20V-036 (23 JAN 2020) -SHIFT CABLE RECALLS, THE DEALER LARSON DODGE PUYALLUP, WA HAS BEEN UNRESPONSIVE. I AM STILL PAYING PYMTS AND AFRAID TO DRIVE THE VAN. THERE ARE NO UPDATES TO THE RECALL PARTS/CORRECTIVE ACTIONS. THERE HAS BEEN NO OTHER UPDATES OR CORRESPONDENCE FROM DODGE RE: THESE RECALLS AND WHAT I CANCAN'T DO WITH THE VAN (DRIVE IT, OR NOT; UNDER WHAT CONDITIONS, ETC...).

IT HAS BEEN OVER SIX MONTHS SINCE THIS RECALL WAS ISSUED, AND FCA HAS NOT PROVIDED ANY INFORMATION OR TIMELINE FOR REPAIR! NOR HAVE THEY FOUND A FIX FOR THE TRANSMISSION PROBLEM RECALL 20V-036! I CANNOT SAFELY DRIVE THIS VEHICLE AND IT IS QUICKLY LOSING VALUE. PLEASE MAKE FCA FIX OR BUY BACK THESE DEFECTIVE VEHICLES. NOV 15,2019 MANUFACTURER RECALL NUMBERVB2 NHTSA RECALL NUMBER19V-818 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE SUMMARY A COOLING FAN STALL / SEIZURE EVENT COULD LEAD TO ELECTRICAL OVERLOADING OF THE FAN MOTOR POTENTIALLY RESULTING IN THE THERMAL DEGRADATION OF THE BRUSH HOUSING, WHICH MAY LEAD TO A VEHICLE FIRE. SAFETY RISK A VEHICLE FIRE MAY INCREASE THE RISK OF INJURY TO OCCUPANTS AND PERSONS OUTSIDE OF THE VEHICLE, AS WELL AS PROPERTY DAMAGE. REMEDY REPLACE THE ENGINE COOLING FAN MODULE. *TR

OUR 2018 PROMASTER VAN WAS IDLING IN OUR DRIVEWAY IN PARK, NO EMERGENCY BRAKE ON AS I RAN ACROSS THE FRONT OF IT TO GRAB A SHIRT/PANTS FOR THE CLEANERS. IT WAS HOT AND WANTED THE VAN TO COOL OFF IN AUGUST IN EL DORADO HILLS, CA. THE VAN WHICH WAS POINTING DOWNHILL TOWARDS OUR BACKYARD AND I WAS IN THE HOUSE AND BACK OUT IN 30 SECONDS AND THE VAN MOVED ON ITSELF DOWN THE HILL, THROUGH THE BACKYARD INTO MY NEIGHBORS PROPERTY INTO A OAK TREE. WHEN I GOT DOWN WITH MY NEIGHBOR, A RETIRED POLICEMEN, VERIFIED IT WAS STILL IN PARK. THIS WAS A TOTAL LOSS FOR US AND NEED DODGE TO RESPOND ON HELPING US RECOVER OUR LOSSES.

THE DOOR LATCH SUDDENLY BECAME COMPLETELY DISABLED. THE DOOR WILL NOT LATCH, SHUT PROPERLY, LOCK OR STAY CLOSED.

TL* THE CONTACT OWNS A 2018 RAM PROMASTER. WHEN THE VEHICLE WAS STARTED AND SHIFTED INTO DRIVE, THE GEAR DOWNSHIFTED WITHOUT WARNING. ALSO, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 11,000.