2017 RAM PROMASTER Complaints

2 RECALLS W00 AND VB2... NO ACTION TAKEN AND NO DATES FOR REMEDY. THEY GIVE ZERO INFORMATION. CANNOT SELL VEHICLE AND DANGEROUS TO USE. WILL NOT TELL YOU HOW LONG ISSUE HAS BEEN PENDING

UPPER BEARING PLATES RUSTED OUT AT LOW MILEAGE,MAKING VAN UNEXPECTEDLY PULL IN WHICHEVER DIRECTION IT WAS STEERED LAST AS SUSPENSION SPRINGS DID NOT RETURN TO CENTER. COST $1500.00 TO REPAIR. MECHANIC STATED THAT DEALER HAD PLENTY OF THESE PARTS ON HAND WHICH HE FOUND SUSPICIOUS AS TRUCK IS ONLY THREE YEARS OLD, INDICATING THAT THIS IS PROBABLY A COMMON PROBLEM.

WE HAVE HAD TWO MAJOR TRANSMISSION REBUILD. FIRST TIME, ON 11/30/18 WAS DRIVING AND BIG NOISE AND TRANSMISSION QUIT WORKING PROPERLY. IT WAS TOWED TO TRANS-KING TRANSMISSION SHOP. IT WAS FIXED ON 1-15-2019 AND COST ME $4096.04 THE SECOND OCCURRENCE WAS AGAIN BIG NOISE AND TRANSMISSION WOULDN'T WORK. ON 2/21/2020 HAD IT TOWED TO SAME TRANSMISSION SHOP BECAUSE IT WAS STILL UNDER THEIR WARRANTY OF 3 YEARS OR 100,000 MILES. THEY FIXED IT UNDER WARRANTY - NO COST TO ME - AND ALSO HAD TO FIX RADIATOR. THE TRANSMISSION SHOP RESEARCHED THIS PROMASTER 2500 AND FOUND THAT IT HAS A MINIVAN TRANSMISSION BUT A TRUCK CHASSIS. THE FLYWHEEL WAS DESTROYED BOTH TIMES. TRANS-KING TRANSMISSIONS WILL NOT PAY FOR THIS PROBLEM AGAIN. PLEASE SEE BOTH INVOICES I HAVE ATTACHED AND READ THE PRINTED VEHICLE INSPECTION FORM ON HOW CHRYSLER NEEDS TO DEAL WITH THIS PROBLEM. ADDITIONALLY, WE HAVE HAD 3 CRACKED WINDSHIELDS (FREEWAY DRIVING ONLY), AND SEVERAL HEADLIGHTS HAVE GONE OUT. WE GOTTA DUMP THIS DOG, I STILL OWE A LOT OF MONEY ON IT. PLEASE CONTACT THE CONTACT PERSON AT TRANS-KING - HE WILL REMEMBER THIS VEHICLE QUITE WELL.

HEADLIGHT BULBS AND SOCKETS ARE BURNING OUT CHANGED OUT BOTH SIDES WITHIN LESS THAN 6 MONTHS OF EACH OTHER. LAST WEEK RIGHT HEADLIGHT BULB IN A WEEK THE LEFT SIDE WENT OUT????

I HAD THE COOLING FAN ASSEMBLY REPLACED DUE TO A NOISE AND NOTICEABLE HEAT COMING FROM THE ENGINE AT 68262 MILES. I LATER RECEIVED A LETTER STATING FCA WAS DOING A RECALL ON THIS ENGINE COMPONENT. APPROXIMATELY 7,000 MILES OR A MONTH AND A HALF LATER, I WAS GETTING A ENGINE VIBRATION AND GOT A CHECK ENGINE LIGHT COME ON. I DID A DIAGNOSTIC SCAN AND IT SAID MISFIRE IN CYLINDER 2. I TOOK THE VEHICLE INTO THE DEALERSHIP AND THEY INFORMED ME THAT IT WAS THE CYLINDER HEAD THAT WAS BAD AND WOULD HAVE TO BE REPLACED. I ASKED THEM IF THE COOLING FAN RECALL WOULD HAVE CAUSED THIS BUT THEY SAID NO IMMEDIATELY. MY VEHICLE HAS NOW SAT AT THE DEALERSHIP BECAUSE THEY CANT FIND PARTS TO EVEN REPAIR THIS ISSUE. THEY WILL NOT CONFIRM IF THIS IS A COMMON PROBLEM BUT THIS MUST BE A HUGE PROBLEM IF THEY CANT EVEN FIND PARTS ANY WHERE TO HAVE IT REPAIRED. THIS VEHICLE IS JUST A LITTLE PAST ITS WARRANTY AND SHOULD BE COVERED DUE TO THE FACT IT WAS A RECALL ISSUE THAT MORE THAN LIKELY CAUSED THE CYLINDER HEAD FAILURE. THE LAST TIME I RECEIVED A EMAIL FROM FCA WAS TWO WEEKS AGO AND THEY STATED THAT THERE IS STILL NO ETA ON WHEN PARTS WILL BE AVAILABLE TO REPAIR MY VEHICLE. I BELIEVE THIS IS A HUGE SAFETY ISSUE IF THEIR RECALL ISSUE IS CAUSING FURTHER DAMAGE AND CAUSING THE ENGINES TO OVER HEAD TO CAUSE CYLINDER HEAD FAILURE.

01/29/2020 SUNLIGHT 1 DODGE PROMASTER WITH 9000 MILES AT 9AM PST ERRUPTED IN FLAMES. A SECURITY CAMERA CAUGHT THE EVENT ON CAMERA, 9AM PST. THE VEHICLE SMOKED WHITE SMOKE FROM THE ENGINE COMPARTMENT AREA FOR 20 MINUTES AND ERRUPTED WITH ENGULFING ORANGE FLAMES, AND NOISE THAT ALERTED THE DOG INSIDE THE HOUSE. 911 WAS CALLED AND FIREMEN WORKED FOR 3 HOURS TO PUT OUT THE FLAMES. HAD THE CAMPERVAN BEEN PARKED NOSE TO THE HOME, THE HOME WOULD HAVE CAUGHT FIRE, THE JEEP PARKED WITHIN 3 FT OF CAMPER MELTED THE REAR PANELS, NOT KNOWN YET IF IT IS A TOTAL LOSS. THE CAMPER HAD BEEN USED ONLY FOR TRANSPORT, NOT CAMPING. 9000 MILES. NO ALTERATIONS AND AN ADDED REAR CAMERA. IT HAD SAT IN PLACE 4 WEEKS IN DECEMBER IN MID 40'S DEGREE WEATHER. IT WAS LIGHTLY RAINING WHEN IT BURNT. THE BURN LANDED THE ENGINE ON THE GROUND. ACCESS TO THE BATTERY COMPARTMENT WAS DIFFICULT FOR FIREMEN. PARKED IN GRAVELED DRIVEWAY.

SUDDEN AND COMPLETE LOSS OF THE TRANSMISSION WHILE ON THE INTERSTATE GOING 65 MPH. NO WARNING. FORTUNATELY WAS ABLE TO COAST TO A STOP ON AN EXIT RAMP. COULD HAVE CAUSED A SERIOUS ACCIDENT. VEHICLE HAD 40,751 MILES. REPAIR COVERED UNDER WARRANTY. THERE SHOULD HAVE BEEN A RECALL FOR THIS. OTHERS HAVE HAD THE SAME ISSUE.

TL* THE CONTACT OWNS A 2017 RAM PROMASTER VAN. WHILE DRIVING DOWN A LARGE HILL, THE BRAKE LIGHT ILLUMINATED FOR NO APPARENT REASON. AN UNKNOWN DEALER AND THE MANUFACTURER WERE MADE AWARE OF THE FAILURE, BUT THERE WAS NO REMEDY. THE ONLY WAY TO TURN OFF THE LIGHT WAS BY TURNING OFF AND RESTARTING THE VEHICLE. THE VEHICLE WAS A CONVERTED 2017 RAM 355 CARGO VAN BY WINNEBAGO. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 5,000 AND HAS CONTINUED TO BE A PROBLEM.*CW*JB

TL* THE CONTACT OWNS A 2017 RAM PROMASTER 1500. THE CONTACT STATED THAT THE DRIVER'S DOOR HINGE WAS DETACHED AND THE REAR DOOR LATCH WAS FRACTURED AND FAILED TO OPEN OR CLOSE. IN ADDITION, THE PASSENGER SIDE SLIDING DOOR WAS FRACTURED. FURTHERMORE, WHILE DRIVING, THE DRIVER'S SIDE HEADLIGHT BECAME INOPERABLE WITHOUT WARNING AND A "LIGHT OUT" MESSAGE WAS DISPLAYED. THE VEHICLE WAS TAKEN TO FERMAN CHRYSLER JEEP DODGE RAM TAMPA (24314 FL-54, LUTZ, FL 33559, (813) 929-2400) WHERE IT WAS DIAGNOSED THAT THE DOOR'S A FRAME WAS DETACHED FROM THE HINGE AND THE HEADLIGHTS WERE OUT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 59674601. THE CONTACT WAS REFERRED TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS 1,000.

NEWER TRUCK AND ENGINE JUST QUIT AS I WAS DRIVING ALONG. LOSE POWER STEERING AND POWER BRAKES. LUCKILY ON A BACK ROAD AND NOT GOING FAST. COULDN'T GET IT TO RESTART FOR 45 MINUTES, I'M NOT EVEN SURE HOW I GOT IT TO RESTART BUT I DID. CALLED DEALER WHERE I BOUGHT IT AND THEY SAID THEY COULDN'T EVEN LOOK AT IT FOR 3 WEEKS?..ITS A WORK TRUCK, HOW I MAKE A LIVING...OY VEY .. I HAVE IT A LOCAL SHOP NOW.