2015 RAM PROMASTER Complaints

TL* THE CONTACT OWNS A 2015 RAM PROMASTER 2500. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE EXPERIENCED AN ELECTRICAL FAILURE AND THE HEADLIGHTS STOPPED WORKING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. AN UNKNOWN DEALER WAS CONTACTED AND STATED THAT, SINCE THERE WAS NO RECALL ON THE VEHICLE, THE CONTACT WOULD BE FINANCIALLY RESPONSIBLE FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND FORWARDED THE CALL TO NHTSA. THE FAILURE MILEAGE WAS 315,199. ...UPDATED 11/21/17 *BF *JS

TL* THE CONTACT OWNS A 2015 RAM PROMASTER. WHILE DRIVING 65 MPH, VARIOUS WARNING INDICATORS ILLUMINATED AND THE VEHICLE BEGAN TO DECREASE IN SPEED THE VEHICLE WAS ABLE TO RESTART, BUT WOULD NOT ACCELERATE BEYOND 20 MPH. THE FAILURE OCCURRED RANDOMLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT FILED A COMPLAINT WITH THE MANUFACTURER AND WAS PROVIDED CASE NUMBER: 31627555. THE FAILURE MILEAGE WAS APPROXIMATELY 7,122. UPDATED 06/28/17*LJ

COMPLAINT NUMBERS: 10967663, 10967668, 10967666 AND 10967670, WERE ALL FILED LESS THAN 24 HOURS AGO. ATTACHED IS MORE SUPPORTING DOCUMENTATION ON THE "7" ZENITH DRIVETRAIN FAILURES AND LACK OF SUPPORT FROM ZENITH DESPITE OUR REQUEST FOR SERVICE AND BEING UNDER WARRANTY. WE HAVE HAD TO PURCHASE OTHER CONVENTIONAL FUEL SHUTTLES IN ORDER TO RUN OUR OPERATION.

THE COUPLER BETWEEN THE MOTOR AND THE TRANSMISSION HAS REPEATEDLY FAILED; ALSO, THE A/C CONTINUALLY LEAKS AS THE HIGH PRESSURE HOSE FROM CONDENSOR TO COMPRESSOR IS TOO SHORT. ATTACHED IS THE PURCHASE INVOICES FROM THE MOST RECENT TWO ZENITH SHUTTLES AND OTHER SUPPORTING DOCUMENTS ON THE ZENITH DRIVETRAIN ISSUES WHICH ARE ALSO SUPPORTED IN THE OTHER TWO FILED COMPLAINTS OF #: 10967663, 66 AND 68 ZENITH HAS REFUSED TO GIVE US SUPPORT. WE ARE A COMMERCIAL OPERATOR WITH COURTESY PASSENGER SHUTTLES FOR MOVEMENT OF PEOPLE TO AND FROM OUR PARKING LOT AND TO THE SAN DIEGO AIRPORT. WE ARE A GROUND TRANSPORTATION OFF AIRPORT PARKING OPERATOR. THE SHUTTLES HAVE BROKEN DOWN TO AND FROM BASE DURING OPERATION, THE ROUTE IS 9 MILES ROUND TRIP. WE AVERAGE 150 MILES PER DAY IN A SHUTTLE. WE ARE IN STREET TRAFFIC WITH STOP LIGHTS AND HIGH CONGESTION DUE TO THE ROADWAYS AT THE AIRPORT HAVE HIGH USE. WE OPERATE 24/7 AND HAVE BEEN IN BUSINESS SINCE 1991 AND WE HAVE NEVER HAD BROKEN DRIVETRAINS OR AXLES IN OUR SHUTTLES. WE HAVE VIDEOS OF THE FLOPPY COUPLER THAT DEMONSTRATES THE ONGOING ISSUES OF THIS PART AND THE IMPACT THAT A FLOPPY COUPLER HAS ON THE SPLINES OF THE MOTOR AND GEAR BOX. THE VIDEO FILES ARE TOO BIG TO UPLOAD. THIS COMPLAINT WILL BE 3 OF 3 AS WE HAVE 3 SHUTTLES BY ZENITH THAT WERE ALL PURCHASED IN 2015. HERE IS A VIDEO LINK FROM ZENITH ON MAY 5, 2016 ON THE COUPLER: HTTPS://WWW.DROPBOX.COM/S/1KTUVG1Q7WHFNU1/OLD_VS_NEW_COUPLER%20VIDEO%20BY%20ZENITH%205-2016.MOV?DL=0 LINK PERMISSIONS FOR 'OLD_VS_NEW_COUPLER VIDEO BY ZENITH 5-2016.MOV'

THIS IS A VIN # CORRECTION TO COMPLAINT NUMBER 10967663 FILED ABOUT 1 HOUR EARLIER. THE INCIDENCES OF DRIVETRAIN FAILURES TOOK PLACE STARTING AT 24,000 MILES IN JAN 2016, JUNE 2016 AND AUGUST 2016.

THE COUPLER BETWEEN THE MOTOR AND THE TRANSMISSION HAS REPEATEDLY FAILED; ALSO, THE AXLE HAS FAILED TWICE, THE LAST AXLE FAILURE THE SHAFT SPLIT IN HALF AND PART OF IT ENDED UP IN THE GEAR BOX. THE A/C CONTINUALLY LEAKS AS THE HIGH PRESSURE HOSE FROM CONDENSOR TO COMPRESSOR IS TOO SHORT. THE ATTACHED IS A LAWSUIT THAT ZENITH FILED IN JUNE 2016 OVER IT'S REPEATED DRIVE TRAIN FAILURES, ALLEGING BORG WARNER AT FAULT. ATTACHED IS A DEPICTION OF THE ZENITH PORTAL THAT WAS ESTABLISHED TO COMMUNICATE AND TRACK SERVICE TICKETS ON REPAIRS; HOWEVER, ON AUGUST 10, 2016 ZENITH DENIED US ANY FURTHER ACCESS TO THE PORTAL. ZENITH HAS REFUSED TO GIVE US SUPPORT. WE ARE A COMMERCIAL OPERATOR WITH COURTESY PASSENGER SHUTTLES FOR MOVEMENT OF PEOPLE TO AND FROM OUR PARKING LOT AND TO THE SAN DIEGO AIRPORT. WE ARE A GROUND TRANSPORTATION OFF AIRPORT PARKING OPERATOR. THE SHUTTLES HAVE BROKEN DOWN TO AND FROM ROUTE DURING OPERATION, THE ROUTE IS 9 MILES ROUND TRIP. WE AVERAGE 150 MILES PER DAY IN A SHUTTLE. WE ARE IN STREET TRAFFIC WITH STOP LIGHTS AND HIGH CONGESTION DUE TO THE ROADS AT THE AIRPORT HAVE HIGH USE. WE OPERATE 24/7 AND HAVE BEEN IN BUSINESS SINCE 1991 AND WE HAVE NEVER HAD BROKEN DRIVETRAINS OR AXLES IN OUR SHUTTLES. WE HAVE VIDEOS OF THE FLOPPY COUPLER THAT DEMONSTRATES THE ONGOING ISSUES OF THIS PART AND THE IMPACT THAT A FLOPPY COUPLER HAS ON THE SPLINES OF THE MOTOR AND GEAR BOX. THIS COMPLAINT WILL BE 1 OF 3 AS WE HAVE 3 SHUTTLES BY ZENITH THAT WERE ALL PURCHASED IN 2015.

THE COUPLER BETWEEN THE MOTOR AND THE TRANSMISSION HAS REPEATEDLY FAILED; ALSO THE VERY FIRST AXLE WAS FAILING AND WAS REPLACED. THE ATTACHED IS A DESCRIPTION OF OUR EFFORTS TO GET ZENITH TO SUPPORT THE VEHICLES; HOWEVER, THEY HAVE REFUSED TO GIVE US SUPPORT. WE ARE A COMMERCIAL OPERATOR WITH COURTESY PASSENGER SHUTTLES FOR MOVEMENT OF PEOPLE TO AND FROM OUR PARKING LOT AND TO THE SAN DIEGO AIRPORT. WE ARE A GROUND TRANSPORTATION OFF AIRPORT PARKING OPERATOR. THE SHUTTLES HAVE BROKE DOWN TO AND FROM ROUTE DURING OPERATION. WE ARE IN STREET TRAFFIC WITH STOP LIGHTS AND HIGH CONGESTION DUE TO THE ROADS AT THE AIRPORT HAVE HIGH USE. WE OPERATE 24/7 AND HAVE BEEN IN BUSINESS SINCE 1991 AND WE HAVE NEVER HAD BROKEN DRIVETRAINS IN OUR SHUTTLES. WE HAVE VIDEOS OF THE FLOPPY COUPLER THAT DEMONSTRATES THE ONGOING ISSUES OF THIS PART AND THE IMPACT THAT A FLOPPY COUPLER HAS ON THE SPLINES OF THE MOTOR AND GEAR BOX. THIS COMPLAINT WILL BE 1 OF 3 AS WE HAVE 3 SHUTTLES BY ZENITH THAT WERE ALL PURCHASED IN 2015.

BCM IS BAD DEALER SAYS NOT AN ITEM COVERED UNDER WARRANTY. VEHICLE HAS 23000 MILES ON IT AND IS ONLY 2 YEARS OLD. DEALERSHIP IS NOT BE HONEST WITH REPAIRS AND HELD VEHICLE HOSTAGE IN ORDER TO GET VEHICLE BACK FROM THEM WE HAD TO PAY A SERVICE INVOICE FOR THEM LOOKING AT THE VEHICLE $355.75. AGAIN VEHICLE IS NOT EVEN 2 YEARS OLD AND ONLY HAS 23000 MILES ON IT, I JUST BOUGHT IT LAST MONTH.

WE OWN A 2015 RAM PROMASTERS. WHILE DRIVING ON THE FREEWAY AT VARIOUS SPEEDS. TECH EXPERIENCED A SUDDEN LOSS OF POWER. ON THE DASH APPEARED A YELLOW CHECK ENGINE LIGHT AND A RED SYMBOL ( ! ). A MESSAGE READ "SERVICE REQUIRED - TRANSMISSION SERVICE". AS THE TECH ATTEMPTED TO EXIT THE FREEWAY, AFRAID THAT THE VAN MIGHT STALL WITH INCOMING TRAFFIC. HE MADE A SAFE EXIT OFF THE FREEWAY. PULLED OVER, TURNED OFF IGNITION AND WAS ABLE TO RESTART THE CAR IN HOPES THAT THE TROUBLE WOULD CLEAR. THE RED SYMBOL ( ! ) DISAPPEARED AND POWER WAS RESTORED. WAS ABLE TO DRIVE BACK TO COMPANY.

WE OWN A 2015 RAM PROMASTER. WHILE DRIVING VARIOUS SPEEDS. IN THE MIDDLE OF THE STREET THE ENGINE STALLED WITHOUT WARNING. WAS ABLE TO PULL OVER AND PARK THE CAR. TRIED TO RESTART THE CAR BUT IT DIDN'T TURN ON. RETURNED AFTER 4 HOURS AND THE CAR WAS ABLE TO START. ENGINE LIGHT DID NOT TURN ON. ROUGHLY 15,000 MILES ON VEHICLE.