2022 RAM PROMASTER Complaints

I am submitting a safety complaint regarding my 2022 Ram 3500/Thor Class B RV, VIN [XXX], with only approximately 6,858 miles, which I brought to a dealer in the Inland Empire for Recall [XXX]. Before taking my truck to the dealer, there was no known coolant leak. The vehicle was in good condition and operating normally. I left the truck with the dealer specifically for the recall service. After approximately two days, the dealer called me and said they had found a coolant-system leak and that I would need to pay approximately $1,500 for repairs. I was surprised because there was no known leak when I delivered the vehicle. I immediately contacted MOPAR for assistance and asked whether the leak could be related to the recall service or whether the repair should be covered. Unfortunately, MOPAR did not resolve my concern. I declined the $1,500 repair. The dealer told me they could not guarantee there would be no leaks after the recall repair was completed. When I picked up my truck, the dealer did not tell me that the coolant leak was still present or warn me about driving the vehicle. I drove the truck home. After getting home, I opened the hood and discovered a long screwdriver left inside the engine compartment. I am not claiming that the dealer caused the coolant leak. However, I am concerned about the timing of the leak, the recall service, the $1,500 repair demand, the lack of warning at pickup, and the screwdriver left in the engine compartment. I respectfully request that NHTSA investigate whether this coolant leak may be related to Recall 67C, the recall repair, an improper repair, or another safety defect. NOTE: I am now seeing on your website that it appears the Recall 67C repair has not been recorded as completed for my vehicle. I have uploaded a screenshot of the information shown on the website for your reference. Please review this discrepancy as part of my complaint. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

We had the battery die about 2 weeks ago. We replaced that. Then this week the power steering just went out. The vehicle has no power steering. The mechanic "thinks" the power steering control module is bad but he cannot be sure till he replces it.

The contact owns a 2022 Ram ProMaster 1500. The contact stated while reversing, the steering wheel failed to turn in the intended direction and jerked, the forward collision avoidance warning light illuminated, and the transmission failed to shift into reverse(R) or neutral(N). Several unknown warning lights later illuminated. The contact stated that the failure was a known issue. The contact stated that the vehicle was inoperable. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 11,500.

Intermittent 'Service Power Steering' and LaneSense warnings first appeared in May 2026. Repair shop found Diagnostic trouble code C1593-49 - Steering torque sensor circuit/internal electronic failure. The repair shop found water intrusion and corrosion at steering electrical connector(s). Cleaning did not resolve the fault. Diagnosis: Internal steering torque sensor failure. Sensor is integral to the electric steering rack; complete rack replacement required. Photos are available for inspection. Safety of the driver and all others on the road was at risk, as the 2022 Promaster 3500 is a heavy vehicle that could become unmanageable without power steering. Problem was confirmed by EAS Tire and Auto in Lafayette, Colorado. The component was returned to Mopar when the new component was ordered. This issue is an additional example/complaint to NHTSA Investigation PE26-002 for intermittent or complete loss of electric power steering, including reports involving water intrusion and corrosion affecting the power steering system. My vehicle exhibits substantially similar symptoms and diagnostic findings. I have a finalized repair invoice, diagnostic report showing DTC C1593-49, and photographs of corrosion/connectors.

Component/System: Structure – Cowl / Air Intake / Engine Issue: Water intrusion through cowl leading to intake flooding and engine hydrolock Summary of the Defect The vehicle experienced a catastrophic engine failure caused by water intrusion through the two piece cowl assembly. The seal between the two cowl sections failed, allowing rainwater to pour directly into the engine compartment. The intake manifold sits directly beneath this leak point and contains a recessed area where water can pool. After heavy rainfall, water entered the intake system and subsequently reached cylinders 2 and 4, causing the engine to hydrolock upon startup. The engine was rendered inoperable at only 29,139 miles. Detailed Description of the Incident The vehicle was parked outside an auto repair facility for a routine battery replacement. It was not driven during this period. Over the course of two heavy rain events, water entered the engine compartment through the failed seam in the two piece cowl. When the repair facility attempted to start the vehicle, the engine immediately hydrolocked. Upon disassembly: •The air intake tract was found full of water. •The intake manifold contained pooled water. •Cylinders 2 and 4 contained water. •The engine suffered internal damage consistent with hydrolock and was declared a total loss. All findings were documented by the mechanic, including photographs and diagnostic notes. Safety Concern This failure represents a serious safety defect. Water intrusion through a structural component should not be able to reach the intake manifold or engine cylinders under any circumstances — especially while the vehicle is stationary. A sudden hydrolock event can cause: •Immediate engine shutdown •Loss of motive power •Loss of power steering and braking assist •Potential loss of control if occurring while driving •Extremely costly engine destruction Inspected by mechanic. Nobody else. No warnings.

The forward collision light has been on but has not been affecting driving. Since I saw that here I figured it was worth mentioning. I have mentioned this to the dealership that is handling the current recalls as well. The more pressing issue is the steering. It happened once before where I was backing up and the steering wheel became difficult to rotate and violently jerking back against the direction of rotation. After shutting down the van and restarting it the issue had seemingly gone away. I emailed RAM about this initial occurrence but have yet to hear back. Last night, July 26, 2026, the issue occurred again as I was attempting to back out of my driveway. As I tried to turn the steering wheel it seemed to "fight" me, becoming difficult to rotate and violently jerking the other way against the direction I was attempting to rotate it. I switched from reverse to drive and was able to re-park the van where it was parked prior. My safety was not compromised in any considerable manner as this occurred at low, "driveway" speed. It was just me in the vehicle with no one else around. The problem has not been reproduced by a dealer yet nor has it been inspected by a dealer or service center. The warning lamps for the ESC and EPS came on once the problem began occurring but seemed to turn off after restarting. The problem appears to be currently intermittent in nature but, based on other accounts, the fact that this is occurring is seemingly indicative of a more serious issue in how this vehicle was manufactured. My concern is this happening at highway speeds where my safety and the safety of others will be jeopardized. ***I have a video I can send you but the link below does not allow mp4 files***

I am reporting a severe, intermittent loss of Electronic Power Steering (EPS) assist on a 2022 Ram ProMaster cargo van at ~21,000 miles. The defect causes sudden drops in steering assistance and erratic wheel-jerking under heavy electrical loads during rapid, low-speed turns while parking.A professional dealer teardown and inspection at Dutch Miller Ram confirmed that environmental rainwater from the windshield cowl completely breached the factory weatherproofing seals. Standing liquid was found pooling inside the bottom floor of the connector housing, causing severe copper oxidation (galvanic corrosion) and visible electrical arcing on a constantly energized 12V male pin inside the EPS gear cylinder. This high-current bottleneck drops voltage under load, causing the internal ECU to cut assist as a safety fail-safe.Critically, this design defect created an immediate, progressive cascading failure dating back to the very first month of ownership. Because this 12V power line remains constantly "hot" while parked, the pooling water established an un-metered short-circuit bridge directly to the frame ground. This forced an aggressive parasitic electrical drain that repeatedly flattened the battery after sitting for short two-week intervals throughout its lifespan, destroying the original factory battery.The dealer's safety protocol requires a complete steering rack replacement. However, because Ram recognized this vulnerability, they completely superseded the part with a redesigned assembly that forces consumers to purchase new, non-faulty tie rod assemblies just to make it compatible, inflating costs to over $6,000. This data directly supports the active NHTSA investigation into 2022-2023 ProMaster steering modules. Furthermore I imagine that since some people may continue to drive the vehicle under this particular condition of "barely being affected" until there is sudden failure on the highway or zero signs prior to catastrophic failure. I STILL OWE $ ON THIS VEHICLE

The power steering for my 2022 Ram Promaster failed on 3/7/24. The safety issue this caused was that steering the van was nearly impossible. Fortunately, the failure occurred while I was in a parking lot. The van had to be towed to the local dealer. The defective parts were on backorder (part number 6TB16JXWAC Module-steering control) and arrived on 5/21/24. This was covered under warranty and the repair work was done by the local dealer. There weren't any warning lamps that would indicate an issue. I used the van to drive to the jobsite, worked for a few hours, and the issue occurred as I was leaving for the day.

forward collision warning has never worked, after resetting it in controls it will show not working soon after. this has occurred in many 2022 and 2023 ProMaster units. the company says it is a weather problem. after replacing the camera unit, it still does not function. I purchased this unit new, it has never worked.I purchased this unit especially for this safety feature among others included in the contract.

Promaster 3500 Forward Collision Warning turning itself off in Uconnect. Uconnect is where you can turn off FCW or set it to warning only, or warning and braking. I want it ON all the time but it keeps setting itself OFF. I turn on the vehicle and I see the warning light indicating it is turned OFF. I have to go into setting and set it manually. I will travel to get gas and when I re start the vehicle it is set OFF again. If I don't happen to notice it, I'm traveling down the road without this safety feature, which to me is dangerous and just not right. My Promaster is a Roadtrek van and the service manager at the dealer where I purchased the van says he sees this light on all the time on other Promaster vehicles and just ignores it. I see many posts on Roadtrek and Promaster forums that reference people having the same issue. Ram dealer finally acknowledged the issue but is unable to get any acknowledgement from the manufacturer that they are working on a fix. I've had this issue from day one and have taken it to the dealer several times with no resolution. This is one thread that documents what I have experienced as well: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)