REXHALL Complaints

TL*THE CONTACT OWNS A 1999 REXHALL AMERICAN CLIPPER. THE CONTACT RECEIVED A RECALL NOTICE IN OCTOBER OF 2007 FOR THE VEHICLE SPEED CONTROL. THE SPEED CONTROL WAS NOT DISCONNECTED DUE TO THE DRIVING DISTANCE TO THE DEALER; HOWEVER, THE DEALER ADVISED THE CONTACT TO DISCONNECT THE BATTERY UNTIL THE PARTS BECOME AVAILABLE. THE DEALER DID NOT KNOW WHEN THE PARTS WOULD ARRIVE TO PERFORM THE COMPLETE RECALL REPAIR. THE CONTACT FEELS THAT THE WAIT TIME IS TOO LENGTHY. THERE HAD BEEN NO FAILURE TO DATE. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT MILEAGE WAS 18,000. UPDATED 4/16/08 *CN

WE HAVE A 2001 REXHALL ANTHEM DIESEL PUSHER, WHILE DRIVING DOWN A MOUNTAIN IN YELLOWSTONE NATIONAL PARK IN 2004 OUR BRAKES FAILED AND WE HAD TO RUN INTO THE WOODS TO STOP. WE WERE TOWED OUT OF THE PARK, THE NEXT DAY WE HAD THE BRAKES CHECKED AND NOTHING WAS FOUND. SINCE THAT TIME IT HAS HAPPENED ATLEAST A DOZEN TIMES, BUT ONLY WHEN WE GO OUT WEST. WE HAVE CONTACTED REXHALL WHO REFERRED US TO SPARTAN. WE HAVE TAKEN IT TO SPARTAN RECOMMENDED SHOPS BUT NO ONE CAN FIND THE PROBLEM. THIS PAST YEAR WE PUT A HIGHER GRADE BRAKE FLUID IN BUT THAT DIDN'T HELP. OUR BRAKE SYSTEM IS AIR OVER HYDRAULICS, NO EMERGENCY BRAKE AND A PARKING BRAKE THAT WILL NOT HOLD IF IT IS ENGAGED WHILE MOVING. WE HAVE DONE ALL WE KNOW TO DO AND NEITHER COMPANY HAS ANY ANSWERS. THEY SAY THAT UNLESS IT HAPPENS WHEN A SERVICE TECH. TRIES IT THAT THEY DON'T KNOW WHAT IT IS. WE HAVE ALSO ADDED HEAVY DUTY BRAKE PADS AND KEEP ALL OF THIS CHECKED. WE NEVER RIDE THE BRAKES BUT TRY TO GEAR DOWN, BUT WHENEVER YOU PUT THE ALLISON TRANSMISSION IN 1ST OR 2ND GEAR IT DOESN'T HOLD, IT BUILDS UP SPEED AND SHIFTS TO THE NEXT GEAR WHILE GOING DOWN THE MOUNTAIN. ALSO, WE HAVE CONSTANT PROBLEMS WITH THE RADIATOR CLOGGING UP FROM DUST, WHICH CAUSES THE BUS TO RUN HOT. THE FIRST TIME THIS HAPPENED, NOT LONG AFTER WE HAD IT, WE HAD TO HAVE THE RADIATOR CUT OUT BECAUSE IT WAS WELDED IN. REXHALL DENIED THAT THEY HAD ANYTHING TO DO WITH THIS. THE RADIATOR IS LOCATED AT THE VERY BACK - BEHIND THE ENGINE (WHICH CREATES AIR BLOWING SO HARD THAT DUST IS BOILING OUT FROM UNDERNEATH AND IN THE BEDROOM). THIS ALSO IS AN ONGOING PROBLEM IN WHICH REXHALL AND SPARTAN HAVE BEEN NOTIFIED. NOTE: THIS IS AN ANTHEM (NOT AN OPTION ON THE MODEL)

DT*: THE CONTACT STATED A NHTSA RECALL #03V148000 CONCERNING THE SERVICE BRAKES; SWITCHES; BRAKE WARNING WAS FOUND ON THE NHTSA WEBSITE. THE MANUFACTURER WAS CONTACTED, HOWEVER NO CLEAR ANSWER WAS GIVEN ABOUT THE CONTACT'S VEHICLE BEING INCLUDED IN THE RECALL.

DT*: THE CONTACT STATED WHILE DRIVING 50 MPH, THE RIGHT FRONT TIRE TREAD SEPARATED AND ENTER THROUGH THE FLOOR OF THE MOTOR HOME INTO THE CAB NEAR THE PASSENGER FRONT SEAT. THE DEALER INDICATED THE FLOOR WAS MADE OF MARINE PLYWOOD BUT THE CONTACT BELIEVES IT IS MADE OF WAFER BOARD. THE DEALER HAS BEEN ALERTED. THE MOTOR HOME IS A 2005 REXHAL AMERICAN CLIPPER. *AK

WE WERE TRAVELING ON RTE 95 IN MAINE TRAVELING AT APPROXIMATELY 65 MPH WHEN WE HEARD A LOUD "WIND" SOUND. WE EXITED THE HIGHWAY AND NOTED THE WINDSHIELD AT THE TOP CENTER WAS CAVING IN. WE SUPPORTED THE WINDSHIELD FROM BEHIND WITH PAPER TOWEL ROLL'S AND THE BACK OF THE UPPER COMPARTMENT'S AND CONTINUED TO COHACKIE NEW YORK TO WHERE WE HAD PURCHASED THE RV. THEY MADE A TEMPORARY REPAIR TO GET US TO FLORIDA WHERE WE WERE HEADING TO MEET A DELIVERY TRUCK AT OUR NEW HOME THERE. ALONG THE TRIP, THE TEMPORARY REPAIR HAD FAILED, AND WE HAD RESORTED TO HOLDING THE WINDSHIELD IN-PLACE WITH ROLL'S OF PAPER TOWELS. WE BROUGHT THE RV TO A DEALER IN FORT MYERS FLA. AND THEY MADE THERE OWN "DESIGN" TO REPAIR THE WINDSHIELD. THIS REPAIR HAS WORKED AND IS STILL HOLDING. WE ARE FAMILIAR WITH AT LEAST ONE OTHER REXHALL THAT HAS THE SAME PROBLEM, AND A REXHALL SERVICEMAN SAID IT WAS NOT A UNCOMMON PROBLEM. HAD WE NOT TAKEN THE AFOREMENTIONED ACTION'S AND CONTINUED TO DRIVE ON I BELIEVE A CASTROPHOBIC ACCIDENT MOST LIKELY WOULD HAVE HAPPENED.

WHILE DRIVING AT LOW SPEED HYDRAULIC LINE BROKE. AS RESULT, THE EXTENDED ROOM DEPLOYED. VEHICLES WAS TOWED TO THE DEALERSHIP. THE PROBLEM HAS HAPPENED TWICE. *AK

THERE WAS SEVERE SHIMMY IN THE FRONT END OF THE MOTOR HOME WHEN IT WENT OVER AN IMPERFECTION IN THE ROAD, SUCH AS A BUMP, POT HOLE, ETC,. DEALERSHIP TIGHTENED THE SWAY, AND REPLACED THE SHOCKS. BUT PROBLEM RECURRED. PROBLEM WAS CORRECTED WHEN THE CONSUMER BROUGHT A FRONT STABILIZER BAR AND HAD IT INSTALLED. CONSUMER FELT THAT A STABILIZER BAR SHOULD HAVE BEEN INSTALLED IN THE MOTOR HOME WHEN IT WAS MANUFACTURED. THIS MOTOR HOME WAS ON A FORD, F53 CHASSIS.*AK CONSUMER ALSO STATED THAT STEERING IS ERRATIC DUE TO FRONT END PROBLEM. *LA

CONSUMER APPLIED BRAKES WHILE DRIVING DOWNHILL, PEDAL WENT ALMOST TO THE FLOOR, NO BRAKING ACTION. THE CONSUMER HAD TO DOWNSHIFT TO SLOW THE VEHICLE. DEALER DETERMINED THAT THE BRAKE LINE HAD BEEN PINCHED. *AK THE CONSUMER STATES THAT SUDDENLY WITH NO PRIOR WARNING, THE BRAKE POWER HAD COME DOWN 6-8 PERCENT GRADE NARROW, ON CURVY MOUNTAIN ROADS. THE ENGINE COMPRESSION HELD THE VEHICLE BACK BY SHIFTING DOWN TO FIRST GEAR AND TAPPING WHAT LITTLE BRAKES WERE AVAILABLE. THE CONCERNS OF THE CONSUMER WERE FURTHER INCREASED WHEN THE RPM GAUGE REGISTERED 4-5K THROUGHOUT THE INCIDENT. THE DIAGNOSIS WAS THAT THE METAL BAR THAT GOES ACROSS THE UNIT TO THE GENERATOR IN THE REAR. A SQUARE TUBING WELDED BETWEEN THE FRAME RAILS ABOVE THE REAR END. THE BRAKE LINE GOES UP AND OVER THE REAR HOUSING. APPEARS THAT THE HOUSING CAME DOWN AND PINCHED THE EXPOSED BRAKE LINE. FORD MOTOR COMPANY COULD HAVE AUTHORIZED THE NOMINAL PAYMENT OF THE NECESSARY REPAIRS WITHOUT ASSUMING ANY LIABILITY FOR THE FAULTY STRUCTURAL ENGINEERING. *SCC

WHILE DRIVING 5 MPH VEHICLE STALLED, DEALER DETERMINED FUEL PUMP HAD FAILED AND NEEDED TO BE REPLACED.*AK

WHILE BACKING UP A STEEP HILL TRANSMISSION (FORD F53 SUPERDUTY MOTORHOME CHASSIS) OVERHEATED, TRANSMISSION FLUID APPARENTLY DISCHARGED FROM VENT ON FRONT/TOP OF TRANSMISSION THEN FALLING ONTO EXHAUST HEADER CROSSOVER PIPE IMMEDIATELY BELOW FRONT OF TRANSMISSION CAUSING A FIRE. FORTUNATELY, FIRE WAS DETECTED BY PERSON OUTSIDE OF THE MOTORHOME AND DRIVER WAS ABLE TO QUICKLY EXTINGUISH WITH A DRY CHEMICAL FIRE EXTINGUISHER.*AK