SAAB Complaints

IN JULY OF 2003, SAAB OF SANTA MONICA, CA REPLACED THE TIMING BELT ON MY USED 1994 SAAB 900 (65,000 MILE SERVICE). THE LABOR WAS COMPLIMENTARY AND COVERED UNDER A CHANGE IN SCHEDULED MAINTENANCE OUTLINED BY SAAB USA IN A LETTER SENT OUT TO SAAB 900 OWNERS IN JULY 1995. THE LETTER AMENDED INFORMATION IN THE WARRANTIES AND SERVICE RECORD BOOKLET AND OWNER'S MANUAL AND STATED THAT RATHER THAN EVERY 95,000 MILES, SAAB WAS NOW RECOMMENDING THAT THE BELT FOR THE CAMSHAFT DRIVE MECHANISM BE REPLACED BEGINNING WITH THE 35,000 MILE MAJOR SERVICE AND AT INTERVALS OF 30,000 MILES THEREAFTER. AT THE TIME OF SERVICE, IN ADDITION TO REPLACING THE TIMING BELT, NON-ROUTINE LABOR WAS DONE ON THE TENSIONERS. THE WORK RECEIPT NOTES THAT OLD-STYLE TENSIONERS WERE NOTED AND REPLACE. LESS THAN 1000 MILES AFTER SAAB OF SANTA MONICA PERFORMED THEIR "COMPLIMENTARY WORK" MY CAR CATASTROPHICALLY FAILED. ON OCT. 17, 2003, I LEFT WORK AT AND DROVE ABOUT 1/3 OF A MILE (35 MPH) BEFORE I HEARD A LOUD CLUNK AND THE ENGINE STARTED TO PUTTER AND CLANK AS THE CAR LOST POWER. THE NEXT BUSINESS DAY IT WAS TOWED TO A WELL-RESPECTED INDEPENDENT SAAB MECHANIC, HUNG TAO (A.R.T. SAAB 18440 HART ST. RESEDA, CA (818) 881-7940 ). HUNG TAO LOOKED AT THE CAR AND STATED THAT THE TIMING BELT HAD SLIPPED. THE CAR WAS TOWED TO THE NEAREST SAAB DEALER (SHERMAN OAKS, CA). SAAB OF SHERMAN OAKS FIRST SAID THAT THE TIMING BELT HAD SLIPPED, BUT THEN CHANGED THEY'RE STORY AND SAID THE CAMSHAFT HAD ALLEGEDLY SNAPPED, CAUSING $5000 WORTH OF DAMAGE TO THE ENGINE. THEY ARGUED THAT THERE WAS NO CORRELATION BETWEEN THE WORK THEY'D DONE ON THE CAMSHAFT DRIVE BELT AND THE FAILURE OF THE CAMSHAFT. THEY SAY BECAUSE THE CAR ISN'T UNDER WARRANTY THEY CAN'T HELP ME. *LA

PROBLEMS WITH DELAY IN REPORT OF WARRANTY CLAIM AND THE AVAILABILITY OF SERVICE.*MR THE VEHICLE STALLED IN TRAFFIC POSING A SAFETY HAZARD. UPON CONTACTING HIS LOCAL DEALER, THE CONSUMER WAS GIVEN AN APPOINTMENT FOR REPAIRS TWO WEEKS AFTER THE CALL. CONSUMER FELT THIS WAS UNACCEPTABLE, AND THIS SERIOUS SAFETY DEFECT SHOULDN'T WAIT AS LONG. CONSUMER IS HOLDING SAAB RESPONSIBLE FOR ANYTHING THAT MAY HAPPEN BETWEEN THE DATE OF THE PHONE CALL AND THE APPOINTMENT. *PH

HAD THE CAR SERVICED FOR 40000 SERVICE. COMPLAINED OF STALLING WHEN LIFTING OFF THE GAS. THE VERY NEXT DAY THE CAR STALLED ON THE FREEWAY AND UNABLE TO RESTART. THE DEALER IS SAYING THAT MY AFTERMARKET BYPASS VALVE CAUSED THE FAILURE. THEY ARE REFUSING TO COVER THE REPAIR UNDER WARRANTY. THE FAILURE LOOKS MORE LIKE A HEAD GASKET FAILURE AND NOT AN OVERBOOST PROBLEM. *AK

BATTERY CABLE CORROSION AND BATTERY LEAKAGE. SINCE JUNE 1999 WHEN VEHICLE WAS PURCHASED. THE POSITIVE LEAD BATTERY CABLE HAS CORRODED TOTALLY THROUGH FOUR TIMES. TWICE SNAPPING IN HALF AND LEAVING ME ON THE ROAD REQUIRING A TOW. THE DEALERSHIP HAS REPLACED THE CABLE FOUR TIMES AND THE BATTERY THREE TIMES. HOWEVER THE PROBLEM CONTINUES TO OCCUR. THE DEALERSHIP CANNOT FIND A PROBLEM OTHER THAN CONTINUING TO REPLACE THE CABLE. THE LAST CABLE LASTED ONLY TWO MONTH BEFORE IT CORRODED THROUGH... *LA

THIS IS MY SECOND COMPLAINT. I HAD ORIGINALLY FILED COMPLAINT 10041666 A FEW WEEKS AGO. NOW THE PROBLEM WITH MY SAAB STALLING HAS BECOME WORSE. I WAS TRAVEL IN TRAFFIC, WHEN THE VEHICLE STALLED WHILE IN TRAFFIC. THE ENGINE STALLING CAUSED ME TO REAR END THE VEHICLE IN FRONT ME. WHICH IN TURN CAUSED A FOUR CAR ACCIDENT. THERE WERE NO INJURIES REPORTED, BUT NOW MY PROBLEM IS MUCH MORE SEVERE. I HAVE CONTACTED SAAB ABOUT THIS PROBLEM (MUCH LIKE I DID THE FIRST TIME) AND NOTING IS BEING DONE TO HELP ME. I AM NOW STUCK WITH A DEFECTIVE VEHICLE THAT STALLS ALL THE TIME, AND IS AS FAR AS I AM CONCERNED TOTALLY USELESS AND A HUGE SAFETY PROBLEM. THE ACCIDENT CAUSED OVER $15000 IN DAMAGE TO MY SAAB ALONE, ALONG WITH DEPLOYMENT OF THE AIR BAGS. I AM REALLY SURPRISED THAT I WAS NOT KILLED OR SEVERELY HURT IN THE ACCIDENT. THE NHTSA NEEDS TO STEP UP TO THE PLATE AND HELP OUT ALL THE SAAB 9-3 OWNERS HERE... THESE CARS ARE NOT SAFE, AND THE REPRESENT A VERY LARGE PROBLEM JUST WAITING TO HAPPEN. *LA

VEHICLE EQUIPPED WITH AUTOMATIC TRANSMISSION STALLS AT LOW SPEEDS DURING BRIEF PERIODS OF ACCELERATION. FREQUENTLY, THIS OCCURS WHILE CROSSING AN INTERSECTION, MAKING A LEFT HAND TURN FROM A STOP SIGN, OR A TURN IN FRONT OF TRAFFIC. *LA

VEHICLE STALLED IN TRAFFIC DUE TO ENGINE FAILURE.*MR THE GASKET SURROUNDING THE TIMING BELT COVER BECAME TANGLED WITH THE TIMING BELT WHICH CAUSED THE VEHICLE NOT TO START.*TS *JB

MY 2003 SAAB 9-3 HAS STALLED 3 TIMES IN TRAFFIC. TOOK IT TO THE DEALER AND THEY CAME UP WITH NOTHING. CAR IS IN SHOP RIGHT NOW AND WILL SEE IF ANYTHING IS FOUND BUT I DOUBT IT. SAAB CUSTOMER CARE IS OBLIVIOUS TO PROBLEM. THIS IS A POTENTIALLY LIFE THREATENING PROBLEM. SEEMS TO HAPPEN WHILE CRUISING IN TRAFFIC AT SPEED UNDER 30 MPH. CAR COMPLETELY LOCKS UP AND WILL NOT START UNTIL PULLED OFF THE ROAD, TURNED OFF AND TURNED ON AGAIN. *LA

AT 75 MPH ON A MAJOR HIGHWAY, MY CAR SIMPLY SHUT DOWN, ENGINE WOULD NOT RESTART. HAD TO COAST ACROSS THREE LANES OF BUSY TRAFFIC TO GET TO SHOULDER. CAR WOULD NOT RESTART, BURNING ELECTRICAL SMELL AND SMOKE CAME FROM ENGINE. CAR WAS TOWED TO DEALERSHIP, WHERE FAILED THE CASSETTE WAS DIAGNOSED. IS STILL IN SHOP 4 DAYS LATER. CHECK ENGINE LIGHT HAS BEEN COMING ON FOR 8 MONTHS, HAVE BEEN TOLD REPEATEDLY BY SAAB THAT IT'S BECAUSE I AM NOT TIGHTENING THE GAS CAP ENOUGH. CHECK ENGINE LIGHT WAS ON, AS USUAL, BUT I IGNORED IT, AS IT'S ON HALF THE TIME I DRIVE THE CAR. DEALERSHIP SEEMED TO KNOW IMMEDIATELY THAT THE CASSETTE WAS BLOWN. THIS DEFECT NEEDS TO BE REMEDIED. VERY DANGEROUS. *LA

I WANTED TO ALERT YOU TO A POTENTIALLY DANGEROUS SITUATION IN THE '99 SAAB 9-3. THEY HAVE A CLIMATE CONTROL SYSTEM PROBLEM THAT CAN CAUSE THE VENTILATION SYSTEM CONTROLS TO BECOME SO STIFF THAT IT CAUSES THE KNOB TO SNAP OFF RENDERING THE SYSTEM USELESS. SAAB IS FULLY AWARE OF THIS PROBLEM AND REQUIRES THE CONSUMER TO PAY FOR THE REPAIRS THAT IN THEIR TERMS "MAY" SOLVE THE PROBLEM FOR A SHORT TIME. THESE INCLUDE REPLACING THE KNOB ($10.00), THE SHAFT ($200.00), AND THE VENTILATION CONTROL BOX ($600.00). IT APPEARS THAT SAAB CONSIDERS THE ENVIRONMENTAL CONTROLS TO BE A LUXURY NOT A NECESSARY SAFETY SYSTEM. I THINK THAT YOUR AGENCY WOULD DISAGREE WITH SAAB ASSESSMENT AND SHOULD REQUIRE A MORE PROACTIVE CORRECTIVE PLAN FROM THE VEHICLE MANUFACTURER. *LA