SAAB Complaints

TAKATA RECALL-I RECEIVED A NOTICE THAT MY CAR WAS SUBJECT TO THE RECALL, BUT WAS TOLD THE REPLACEMENT PARTS ARE NOT AVAILABLE. WHAT AM I SUPPOSED TO DO IN THE MEANTIME?

TAKATA RECALL -- I RECEIVED A RECALL NOTICE FOR MY CAR AND IMMEDIATELY CONTACTED THE SAAB CUSTOMER ASSISTANCE CENTER. I SPOKE WITH LISA WHO TOLD ME "DON'T WORRY ABOUT THE RECALL NOTICE. THERE REALLY ISN'T A PROBLEM." I THEN CONTACTED GM CORPORATE AND SPOKE WITH RANETTE IN THE GM EXECUTIVE OFFICE. SHE REFUSED TO TALK WITH ME AND KEPT REPEATING "I DO APOLOGIZE. I DO NOT HAVE ANY ADDITIONAL INFORMATION ON THIS MATTER." I ASKED TO SPEAK WITH HER SUPERVISOR AND SHE THREATENED TO "DISCONNECT THE CALL". I TOLD HER NOT TO DISCONNECT THE CALL AND ASKED FOR HER SUPERVISOR'S NAME. THEN SHE PUT ME ON HOLD FOR ONE HOUR AND FORTY MINUTES. NOTHING IS BEING DONE. NOTHING IS BEING HANDLED AND I AM BEING TOLD THIS IS NOT AN ISSUE. VALIDATED NEWS REPORTS SHOW THAT PEOPLE ARE BEING KILLED BY THIS DEFECT. I DO NOT TAKE RESPONSIBILITY FOR THIS DEFECT AND NEED AN ALTERNATIVE MEANS OF TRANSPORTATION OR NEED TO HAVE THE AIRBAG DISABLED.

TAKATA RECALL: I CONTACTED MY DEALER AS INSTRUCTED AND WAS INFORMED THAT THERE ARE NO PARTS AND NO INFORMATION AS TO WHEN THE PARTS WILL BE AVAILABLE. I ASKED THEM TO DISCONNECT MY SEEMINGLY MURDEROUS AIRBAG AND THEY SAID IT WAS ILLEGAL. WHY IS IT NOT ILLEGAL TO HAVE TO WAIT FOR AN INDEFINITE PERIOD OF TIME TO REPAIR SOMETHING THAT IS POTENTIALLY VERY DANGEROUS OR EVEN FATAL? I BELIEVE TAKATA SHOULD OFFER RENTAL CARS TO THOSE WAITING AND IF THEY HAD TO ASSUME THAT FINANCIAL RESPONSIBILITY THEY MAY COME UP WITH THE REPAIR PARTS FASTER. IS THERE ANOTHER WAY TO ADDRESS THIS SITUATION? IS ANY ACTION BEING TAKEN TO MOTIVATE TAKATA TO DEAL WITH THIS IN A MORE EFFICIENT MANNER? EVEN IF I WERE TO SELL THE CAR, THE RECALL WOULD MAKE IT UNWANTED BY ANY CUSTOMER. PLEASE LET ME KNOW HOW TO RESOLVE THIS.

TAKATA RECALL GM/SAAB HAS NO PARTS TO DELIVER TO THE LOCAL SAAB DEALER TO REPLACE THE NECESSARY PARTS TO MAKE THE CAR SAFE TO DRIVE. GM CLAIMS THAT THE PROBLEM IS NOT A HIGH RISK IN NEW YORK.

TL* THE CONTACT OWNS A 2008 SAAB 9-3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V063000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TAKATA RECALL I AM CONCERNED ABOUT THE TIME IT IS TAKING TO REPAIR THIS. I UNDERSTAND THAT THE PARTS HAVE TO BE MADE BUT WE ARE GOING ON ALMOST A YEAR SINCE THE ORIGINAL RECALL LETTER CAME TO ME. WHEN I CALL GM SERVICE CENTERS THEY TELL ME THAT PARTS HAVEN'T BEEN MADE AND HAVE NO IDEA WHEN TO EXPECT THEM. I DRIVE MY CHILDREN AROUND IN MY CAR (ALTHOUGH NOT IN THE PASSENGER SIDE OF THE CAR) I AM CONCERNED BECAUSE THE RECALL STATES SMALL METAL OBJECTS COULD COME OUT CAUSING SEVERE OR FATAL INJURYS. THE CAR CABIN IS SMALL AND AM WORRIED FOR THEIR SAFETY. IS THERE SOME OPTION TO TURN MY CAR IN FOR TRADE VALUE DUE TO THIS? I JUST WANT TA SAFE CARE FOR MY FAMILY. THANKS, ROB

G.M. HAS NO INFORMATION WHEN A SAFE REPLACEMENT WILL BE A AVAILABLE. NOT ACCEPTABLE, THE OLDER THE CAR IS THE MORE SUSCEPTIBLE IT IS FOR THE DEFECT, ANOTHER DEATH HAS JUST BEEN REPORTED IN A HONDA AND G.M. EXPECTS ME TO DRIVE THE CAR. HOW MANY MORE PEOPLE HAVE TO DIE BECAUSE CERTAIN COMPANIES ARE ALLOWED TO BUILD GARBAGE? I HAVE AN IDEA MAKE THEM MAKE THEIR CARS AS SAFE AS A TESLA.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 SAAB 9-3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V063000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TAKATA RECALL I RECEIVED THE LETTER STATING MY CAR WAS INCLUDED IN THE TAKATA RECALL BUT THE PARTS TO FIX THE RECALL WERE UNAVAILABLE AT THIS TIME. HOW AM I SUPPOSE TO FEEL SAFE DRIVING MY CAR KNOWING IN THE BACK OF MY HEAD THAT I MAY POTENTIALLY DIE IF SOME LUNATIC RUNS INTO ME? I CAN NOT AFFORD TO BUY A NEW CAR BUT I ALSO CANT AFFORD TO BE CARLESS. ARE THERE ANY OTHER OPTIONS AT THIS POINT? MY LIFE SHOULD NOT BE IN DANGER BECAUSE THERE ARE NO PARTS. THIS IS NOT MY FAULT AND I BELIEVE THE MANUFACTURER SHOULD BE COMPENSATING US BY AT LEAST GIVING US A RENTAL CAR UNTIL THE FATAL RECALL CAN BE FIXED.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 SAAB 9-3. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V063000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 07/12/16*LJ UPDATED 08/02/16.*JB