SATURN Complaints

THE GEAR SHIFT WOULD NOT GO INTO TO PARK, NEUTRAL , OR REVERSE, THE GEAR SHIFT TO THE TRANSMISSION BROKE. THE STEERING COLUMN FLUID IS LEAKING, THE FRONT HEAD LIGHT WENT OUT. THE HEAD GASKET IS WEARING OUT, THE CAR IS RUSTING ALREADY ON THE BODY. THE AIR CONDITIONING FAN IS NOT BLOWING OUT COOL AIR OR HEAT. "THE TRANSMISSION FEELS LIKE IT SLIPPING SOMETIMES. I FEEL SO BETRAYED TO HAVE BEEN SOLD A CAR THAT NEEDS SO MUCH WORK WHEN ALL I WANTED WAS A DEPENDABLE CAR TO GET ME TO MY PART TIME JOB. PLEASE ADVISE? THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2000 SATURN LS. THE CONTACT STATED THAT THE KEY FAILED TO TURN IN THE IGNITION SWITCH. THE FAILURE HAS OCCURRED ON SEVERAL OCCASIONS. THE KEY WOULD TURN AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.

TL* THE CONTACT OWNS A 2004 SATURN ION. THE CONTACT STATED THAT THE KEY BECAME STUCK IN THE IGNITION SWITCH AND PREVENTED THE VEHICLE FROM TURNING OFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN STATED THAT THE INTERLOCK PARKING MECHANISM FAILED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 165,648.

THIS IS TO EXPRESS MY FRUSTRATION WITH DEALING WITH CLASSIC CHEVROLET IN HOUSTON TX AS THEY HAVE NO INTEREST IN ASSISTING ME WITH THIS RECALL. I HAVE CALLED THEM 5 TIMES AND GET ON A ROTATING HOLD PATTERN. THE ONE TIME A SERVICE ADVISER DID PICK UP, HE HUNG UP ON ME WHEN I TOLD HIM IT WAS IN REGARD TO THE IGNITION SWITCH RECALL. SEEMS THAT I CAN NOT EVEN ORDER THE NEW SWITCH FROM THEM. I ALSO TRIED TO WORK WITH THEM THROUGH THE ONLINE SERVICE SCHEDULER AND HAVE NOT RECEIVED ANY RETURN CONTACT IN THE LAST 3 DAYS. I ALSO CALLED THE GM HOTLINE AND RECEIVED ABSOLUTELY NO HELP. THE CALL WAS ALSO TERMINATED BEFORE I COULD SPEAK TO ANYONE. THE RECORDING ADVISED TO START WITH THE NEAREST DEALER. THAT HAS OBVIOUSLY NOT WORKED. EXTREMELY FRUSTRATING IN LIEU OF WHAT AMERICAN TAXPAYERS HAVE DONE FOR GM. *TR

TL* THE CONTACT OWNS A 2003 SATURN ION. WHILE DRIVING APPROXIMATELY 3 MPH, THE STEERING WHEEL SEIZED AND REQUIRED EXCESSIVE FORCE TO TURN. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 174,000.

2005 SATURN ION. CONSUMER WRITES IN REGARDS TO IGNITION SWITCH RECALL. *SMD THE PART WAS NOT AVAILABLE TO COMPLETE THE RECALL. ALSO, THE CONSUMER WAS INVOLVED IN AN ACCIDENT, AND THE AIR BAG DID NOT DEPLOY. *JB

MY CAR WAS RECALLED FOR 2 THINGS - IGNITION AND POWER STEERING. I WAS PROVIDED A RENTAL BY GM IN THE INTERIM OF GETTING MY CAR FIXED. IT HAS BEEN 3.5 MONTHS AND I STILL DO NOT HAVE MY VEHICLE. I HAVE BEEN TOLD BY THE DEALERSHIP ON TWO SEPARATE OCCASIONS THAT MY CAR IS READY FOR PICKUP. I WAS TOLD THAT MY CAR BATTERY HAD DIED AND THAT IN ORDER TO GET IT, I WOULD NEED TO PAY $200 TO FIX THE BATTERY OR HAVE THE CAR TOWED OUT OF THE LOT. I WAS NOT HAPPY ABOUT THIS, BUT FIGURED THAT I WOULD GO TO THE DEALERSHIP TO EVALUATE THE STATE OF MY CAR IN THE MORNING. I CALLED 5 TIMES THROUGHOUT THE DAY, AND LEFT THREE MESSAGES FOR THE SERVICE MANAGER. I DID NOT HEAR ANYTHING ELSE ABOUT MY CAR FOR SEVERAL DAYS. I RECEIVED A VOICEMAIL FROM [XXX] EMPLOYEE, [XXX]. HE ACKNOWLEDGED MY FRUSTRATION AND INFORMED ME "NOT TO WORRY ABOUT PAYING FOR THE RENTAL" AND THAT "WE WERE WAITING UNTIL WE HEARD FROM YOU TO SUBMIT THE RECALL FIX TO GMC." [XXX] NEVER CALLED. A WEEK LATER, I RECEIVED A VOICEMAIL FROM SOMEONE ELSE AT THE DEALERSHIP STATING MY CAR WAS READY. I CALLED [XXX] AND HE STATED "YOU HAVE A BILL FOR $200 FOR THE BATTERY REPLACEMENT, AND I BELIEVE THE CAR HAS A NEW PUMP FOR THE POWER STEERING RECALL." I CALLED SATURN CUSTOMER SERVICE NUMBER TO ADDRESS MY CONCERNS ABOUT BOTH THE CHARGE FOR THE BATTERY, AND THE FACT THAT WHEN I RUN A VIN SEARCH ON MY CAR, THE POWER STEERING RECALL SHOWS UP AS "INCOMPLETE." SHE DID NOT HAVE AN ANSWER. SHE SAID THE RECALL VIN SEARCH HAS A "LAG TIME," AND HAD NO REASON FORNOTMENTIONING THISBEFORE. THROUGHOUT THIS, [XXX] HAD SAID "I BELIEVE THE POWER STEERING PUMP HAS BEEN REPLACED,"BUT A VIN SEARCH SHOWS THE RECALL AS INCOMPLETE, AND ACCORDING TO GMS OWN DOCUMENTS, A PUMP WAS NEVER PART OF THE RECALL REMEDY. I HAVE NO REASON TO BELIEVE MY CAR IS FIXED, AND I AM BEING GIVEN NO ALTERNATIVE TO THIS $200 CHARGE, WHICH I NEVER APPROVED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WARNING LIGHT SHOWS AIRBAG NEEDS TO BE SERVICED WITH NO CRASH INCIDENT. DEALER WILL NOT FIX OR RECALL WITHOUT LARGE FEE. I NOTICED LOTS OF OTHER RECALLS FOR SAME PART ON OTHER GM CARS. *TR

I WAS UNABLE TO UNLOCK STEERING TO GET MY KEY IN. STEERING LOCKED UP. THIS HAS HAPPENED 3 OR 4 TIMES STARTING WHEN THE SUV WAS ONLY A YEAR OLD. ALSO MY KEY JUST COMES OUT WHILE SATURN IS STILL RUNNING, THIS STARTED HAPPENING IN 2009. I THOUGHT IT WAS THE KEY. I TRADED KEYS WITH MY HUSBAND. HE HAD THE SPARE. BUT IT IS STILL HAPPENING. I CAN PULL MY KEY OUT AND IT KEEPS RUNNING. THIS SATURN VUE 2005 SHOULD BE IN THE RECALL. I HAVE YOUNG CHILDREN THAT RIDE WITH ME. WHAT ARE WE WAITING FOR A INJURY OR FATALITY? *TR

AT START UP THE DIC SHOWS A "SERVICE AIR BAG" MESSAGE'. AFTER DRIVING FOR A FEW MILES THE MESSAGE WILL DISAPPEAR. THE MESSAGE WILL APPEAR AND DISAPPEAR WHILE MOVING. A RED WARNING LIGHT ALSO APPEARS IN THE SPEEDOMETER. A GM RECALL 14030 APPEARS TO BE THE SAME PROBLEM I AM HAVING BUT MY VEHICLE ISN'T INCLUDED IN THIS RECALL. I HAVE PURCHASED THIS VEHICLE BRAND NEW AND IT HAS NEVER BEEN INVOLVED IN AN ACCIDENT. IT HAS JUST TURNED 26,00 MILES. IT HAS HAD A FEW RECALLS THAT HAVE BEEN COMPLETED. PLEASE INVESTIGATE. *TR