SATURN Complaints
View complaints related to SATURN. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2007 SATURN SKY- SILVER SPRINGS, NV
2007 SATURN SKY. CONSUMER WRITES IN REGARDS TO RECALLED IGNITION SWITCH AND IGNITION LOCK CYLINDER, REPLACEMENT PARTS BEING UNAVAILABLE. *SMD THE CONSUMER STATED FOUR MONTHS, WAS AN EXCESSIVE AMOUNT OF TIME TO WAIT. *JB
Source: CONSUMER LETTER -
2004 SATURN ION- HAYMARKET, VA
2004 SATURN ION. CONSUMER WRITES IN REGARDS TO IGNITION SWITCH AND POWER STEERING RECALLS. *SMD THE CONSUMER IS SEEKING REIMBURSEMENT IN THE AMOUNT OF $ 730.22 FOR THE REPLACEMENT OF THE IGNITION SWITCH AND POWER STEERING. *JB
Source: CONSUMER LETTER -
2007 SATURN ION- TYLER, TX
STARTED SMELLING GASOLINE AROUND THE CAR. UPON INSPECTION FOUND THAT THE GAS TANK WAS LEAKING AT THE SEAM WHERE THE FILLER TUBE GOES INTO THE TANK. THE LEAK WAS NOT JUST AT ONE POINT BUT PRACTICALLY ALL THE WAY AROUND. THE GAS WAS LITERALLY STREAMING OUT. I TOOK IT TO THE DEALERSHIP AND ALL THEY SAID WAS THAT IT WAS NOT COVERED UNDER ANY RECALL AND UNLESS THE FUEL PUMP ITSELF IS LEAKING THEY WOULD CHARGE ME $120 DIAGNOSIS FEE. I PATCHED IT AND GOT IT DOWN TO A SEEP. ABOUT 2 MONTHS LATER THE FUEL PUMP STARTED LEAKING. I TOOK IT TO A DIFFERENT DEALER AND THEY SAID THEY WOULD REPLACE THE PUMP BUT I HAD TO PAY FOR THE FUEL TANK ($831). LABOR WOULD BE FREE SINCE THE TANK IS OFF ANYWAY. MY COMPLAINT IS THAT THE FUEL TANK SHOULD NEVER START LEAKING. IT WAS LEAKING FAR MORE THAN THE PUMP AND IN MY OPINION WAS FAR MORE DANGEROUS. EVEN AT VERY LOW LEVELS IT WOULD LEAK A CONSIDERABLE AMOUNT, ESPECIALLY IF PARKED ON A UPWARD INCLINE. *TR
Source: NHTSA WEB SITE -
2004 SATURN ION- SPRINGFIELD , MA
TL* THE CONTACT OWNS A 2004 SATURN ION. THE CONTACT STATED THAT FUEL FUMES WERE EMITTED IN AND AROUND THE VEHICLE. THE CONTACT MENTIONED THAT AFTER REFUELING TO CAPACITY, THE FUEL GAUGE READ THAT THERE WAS ONLY HALF TANK OF FUEL LEFT. ALSO, THE CONTACT NOTICED A PUDDLE OF FUEL ON THE GROUND NEAR THE REAR OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR A DIAGNOSIS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. HOWEVER, THE CONTACT WAS MADE AWARE THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V003000 (FUEL SYSTEM, GASOLINE). THE APPROXIMATE FAILURE MILEAGE WAS 52,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2005 SATURN VUE- LINCOLN, RI
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
Source: NHTSA WEB SITE -
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2004 SATURN VUE- CINCINNATI, OH
TL* THE CONTACT OWNS A 2004 SATURN VUE. THE CONTACT STATED THAT THE VEHICLE FAILED TO TURN ON AFTER KEY WAS INSERTED INTO THE IGNITION SWITCH. THE CONTACT WAS MADE AWARE OF RECALL NHTSA CAMPAIGN NUMBER: 14V490000 (ELECTRICAL SYSTEM). HOWEVER, THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE DEALER WAS CONTACTED AND ADVISED THE CONTACT THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE THE FAILURE MILEAGE WAS 13,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2002 SATURN LS- CAPE MAY, NJ
TL* THE CONTACT OWNS A 2002 SATURN LS. THE CONTACT STATED THAT WHILE WAITING AT A TRAFFIC LIGHT, ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE AND THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED UNKNOWN INJURIES. THE VEHICLE WAS INOPERABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2007 SATURN SKY- LEWISTON, ME
WAS JUST DRIVING ALONG WITH MY WIFE AND HIT A SMALL BUMP IN THE ROAD AND RIGHT AFTER, NOTICED THAT MY SERVICE AIR BAG LIGHT CAME ON THE DASH.
Source: NHTSA WEB SITE -
2007 SATURN OUTLOOK- TRACY, CA
APRIL 2012 WAS THE FIRST TRANSMISSION FAILURE INCIDENT. UNDER WARRANTY AT THIS POINT 63000 MILES. CHECK ENGINE LIGHT COMES ON TRANSMISSION NOT SHIFTING PROPERLY, PRESSURE PLATES HAD DISINTEGRATED IN TRANSMISSION METAL IN TRANSMISSION FLUID. GMC HONORED WARRANTY AND TOOK CARE OF PROBLEM. 22000 MILES LATER, 2 YEARS PASS, CHECK ENGINE LIGHT COMES ON AND TRANSMISSION NOT SHIFTING CHANGING GEARS PROPERLY. CAR WAS USED FOR 20 MINUTE ROUND TRIP COMMUTE TO WORK, LOCAL SHOPPING. OCCASIONALLY A 4 HOUR ROUND TRIP RECREATIONAL GET AWAY. NO TOWING OR HAULING. LESS THAN AVERAGE DRIVING. TOOK VEHICLE TO MY MECHANIC, INFORMED THAT TRANSMISSION CODES 0752, 0700. MY MECHANIC REFERS ME TO A TRANSMISSION SPECIALTY SHOP, AS HE DIDN'T HAVE THE ABILITY TO PERFORM NECESSARY REPAIRS DIAGNOSTICS. AT THE TRANSMISSION SPECIALTY SHOP, SCAN CODE 0989 TRANSMISSION FLUID PRESSURE SWITCH, SHIFT SOLENOIDS STUCK ON. ADVISED WE NEED A NEW TRANNY, AS HE ALSO FOUND METAL PARTICLES IN TRANSMISSION FLUID. ADVISED 4 THOUSAND DOLLARS IS WHAT IT WOULD COST TO REPLACE TRANSMISSION. HERE WE GO AGAIN SAME PROBLEM THAT GM FIXED 2 YEARS AGO 22000 MILES AGO. THE DEALER WHO ORIGINALLY DID REPAIRS 2 YEARS AGO SAID OUT OF WARRANTY NOW YOU HAVE TO PAY OUT OF POCKET. CALLED GM HEAD QUARTERS. THEY HAD CAR PICKED UP BY TOW TRUCK FROM TRANNY SPECIALIST SHOP, AND TOWED 30 MILES AWAY TO CHASE CHEVROLET 30 MINUTES AWAY. THEY HAVE HAD MY CAR ALMOST 2 WEEKS NOW. THEY FINALLY CALL ME DAY NUMBER 12 TO TELL ME THEY FOUND CODE 0989 AND WOULD HAVE TO REPLACE THE TRANSMISSION CONTROL MODULE, AT A COST OF 800 DOLLARS TO ME AND GM WOULD PICK UP THE OTHER 400 DOLLARS, A 1200 DOLLAR REPAIR. I ASKED ABOUT THE METAL IN THE TRANSMISSION FLUID, SERVICE GUY TELLS ME IF I WANT THEM TO CHECK ON THAT ISSUE, AS REPORTED BY TRANNY SPECIALIST IT WOULD COST ME AND ADDITIONAL 24 HUNDRED DOLLARS TO TEAR ENGINE APART! *TR
Source: NHTSA WEB SITE -
2009 SATURN VUE- SAINT LOUIS, MO
APPROXIMATELY JULY 2013, MY INSTRUMENT PANEL LIGHTS AND RADIO SHUT OFF. THE SERVICE STABILITRAK WARNING MESSAGE CAME ON AND THEN WENT OFF. I WAS UNABLE TO TAKE THE KEY OUT OF THE IGNITION. AFTER MOVING THE BATTERY, THE LIGHTS TURNED ON AND I WAS ABLE TO START THE CAR. THIS LASTED FOR AN HOUR. IT HAPPENED AGAIN AND MOVING THE BATTERY WORKED. I TOOK IT TO LOU FUSZ GMC BUICK. THEY TESTED THE ALTERNATOR, BATTERY, AND ALL OF THEIR COMPONENTS. THEY WERE FINE. I TOOK IT TO THEM IN AUGUST, SEPTEMBER, AND OCTOBER. I THOUGHT THE PROBLEM WAS CAUSED BY THE BATTERY NOT BEING SECURED OR I NEEDED A NEW BATTERY. I HAD THE BATTERY REPLACED BY LOU FUSZ IN JANUARY 2014. EVERYTHING SEEMED TO BE FINE UNTIL EARLIER THIS MONTH. THE SAME SYMPTOMS AND ISSUES HAPPENED AGAIN. I CURRENTLY HAVE THE VEHICLE AT A GM SERVICE CENTER HOPING THEY CAN RESOLVE THE ISSUE. THERE IS SOMETHING SERIOUSLY WRONG WITH THIS VEHICLE. I AM AFRAID TO DRIVE IT. MY CONCERN IS IT MAY BE OVERHEATING CAUSING THE WIRES TO BURN. THERE ARE OTHER REPORTS OF THE SAME ISSUE WITH THE 2009 SATURN VUE. PLEASE ASSIST ME IN RESOLVING THIS MATTER. *TR
Source: NHTSA WEB SITE