SATURN Complaints

MY DAUGHTER [XXX] WAS THE PASSENGER AND [XXX] WAS DRIVER. THE KIDS WENT FOR DRIVE AND WERE FOUND THE NEXT EARLY MORNING AROUND 6AM. THE CAR WAS SO BURNED AND DESTROYED THE KIDS COULD NOT BE IDENTIFIED, AND ALL WHO WERE THERE QUESTIONED THE STRAIGHT TIRE TRACKS WITHOUT ANY CORRECTION OR OVER CORRECTION IN THE STEERING OF TIRE TRACKS, NO BRAKING IN THE COUNTY ROAD TRACKS, AND WITH FRACTURE AND DAMAGE OF THE SKULL AREA WE LATER WERE TOLD THAT THE AIR BAGS NEVER DEPLOYED! THE TRACKS WERE APPROX 150 YRDS LONG AND WENT AT AN ANGLE OF PERFECTION GRADUALLY POINTING TOWARDS A RAVINE THAT WOULD END BOTH OF THE KIDS LIVES. WE SENT A FORENSIC SPECIALIST TO LOOK AT CAR 2 MONTHS LATER AND WAS TOLD TO SAVE OUR MONEY ON FULL REPORT BECAUSE THE SPECIALIST SAID THE CAR WAS SO DESTROYED HE COULDN'T MAKE HEADS OR TAILS AS TO A CASE AGAINST GM. WITH NEW EVIDENCE ON GM THERE IS NO DOUBT TO ANYONE AT CRASH SITE AS TO WHAT HAPPENED! THE IGNITION SWITCH TESTIMONIALS WE HAVE SEEN AND READ BY SURVIVORS SPELL OUT WHAT HAPPENED IN THE 01CAR SATURN THAT DAY THAT CLAIMED MY DAUGHTER [XXX] LIFE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

LOST COMMUNICATION WITH TRANSMISSION, GM TOLD ME TCM, I REPLACED FOR $1277. GOT THE CAR BACK STILL SAME PROBLEM NOW THEY SAY I NEED A TRANSMISSION OVERHAUL. *TR

I HAVE BEEN EXPERIENCING INTERMITTENT POWER STEERING LOSS AT LOW SPEEDS FOR SEVERAL MONTHS. AFTER VIEWING HUNDREDS OF COMPLAINTS FROM OWNERS OF OTHER SIMILAR YEAR MODEL VEHICLES ON THE LAMBDA PLATFORM I CONTACTED GM/SATURN ABOUT A POSSIBLE RECALL. AFTER SPEAKING WITH A CUSTOMER SERVICE REP WE TOOK OUR VEHICLE TO OUR LOCAL DEALER FOR DIAGNOSTIC TESTING AND IT WAS DETERMINED THAT THE POWER STEERING PUMP NEEDS TO BE REPLACED. WHEN EXPLAINING TO THE SHOP EMPLOYEE THE PROBLEM HE SAID THAT HE WAS AWARE OF WHAT TO LOOK FOR BECAUSE HE HAS HEARD OF MANY COMPLAINTS IDENTICAL TO OURS. THE GM REP TOLD US THAT SHE WAS PLACING OUR VEHICLE UNDER A RECALL AND THAT GM WOULD ABSORB ALL CHARGES RELATED TO REPAIRING THIS ISSUE. ONCE WE CALLED TO CHECK THE STATUS OF THE VEHICLE WE WERE INFORMED THAT THIS WAS NOT THE CASE AND GM WOULD NOT BE COVERING THE REPAIRS. I SPOKE WITH GM AGAIN AND EXPLAINED THAT UNEXPECTED LOSS OF POWER STEERING WAS AN IMPORTANT SAFETY CONCERN AND WAS TOLD THAT THE VEHICLE WAS NOT UNDER A RECALL AND THAT THERE WAS NOTHING ELSE TO BE DONE. I BELIEVE THAT THIS ISSUE NEEDS TO BE ADDRESSED THROUGH A RECALL. IN MY OPINION THE NUMBER OF OWNERS HAVING THIS ISSUE IS TOO HIGH TO BE CONSIDERED A COINCIDENCE AND IS THE RESULT OF A DEFECTIVE POWER STEERING PUMP. *TR

I WENT THROUGH A PUDDLE OF WATER THAT WAS ON THE ROAD. ABOUT 2-3 MINUTES AFTER GOING THROUGH THE PUDDLE MY POWER STEERING WENT OUT. THE ENGINE BEGAN TO LOOSE POWER AS THE BATTERY LIGHT WENT OUT ALSO. *TR I WAITED ABOUT 2 MINUTES AND THE STEERING WAS RESTORED. I DID RESEARCH AND FOUND OUT THAT OTHER 2008 SATURN OUTLOOK OWNERS HAD THIS PROBLEM AND THERE WAS A REPAIR BULLETIN NUMBER 07-03-32-010. WHICH STATED THAT WATER WOULD GET IN THIS ENGINE CAUSING THE ABOVE MENTIONED CONDITION AND THAT GM RECOGNIZED THIS FLAW AND ADDED AN MUDGUARD IN SUBSEQUENT YEAR MODELS. I CALLED GM AND THEY HAD NO INFORMATION ON THIS SERVICE BULLETIN AND SUGGESTED I GO TO A DEALER FOR SERVICE. *TR

I RECEIVED A RECALL NOTICE FOR THE IGNITION SWITCH & IGNITION LOCK CYLINDER AND IGNITION KEY. CONTACTED THE LOCAL GMC DEALER AND THEY SAY THEY DON'T HAVE THE PARTS. IT'S BEEN ABOUT 3 MONTHS SINCE I CONTACTED THEM. THE GMC DEALER IS: BUICK GMC AT 361 N. SWITZER CANYON, FLAGSTAFF, AZ (PHONE 928-774-1472). LAST WEEK I RECEIVED A POST CARD FROM GMC SAYING THAT THEIR RECORDS INDICATED THAT I HAD NOT SERVICED THE CAR FOR THE RECALL NOTICE. THEY URGE ME TO TAKE CARE OF THE PROBLEMS. THE ISSUE IS THAT THE DEALER SAYS THEY DON'T HAVE THE PARTS. I HAVEN'T HAD ANY INCIDENTS THUS FAR WITH THE CAR. I RIDE THE PUBLIC BUS TO WORK. *TR

THE CAR WOULD HESITATE INTERMITTENTLY WHILE DRIVING AND WOULD NOT MOVE FORWARD. ALSO ON SEPTEMBER 24, 2012 THE CAR WOULD NOT START, JUST CRANK, EVENTUALLY IT DID START AND I TOOK IT TO LIBERTYVILLE CHEVROLET, LIBERTYVILE, ILINOIS, FOR SERVICE AND THEY REPLACED THE FAULTY IGNITION SWITCH. I BELIEVE THE SCOPE OF THE GENERAL MOTORS RECALL SHOULD BE EXPANDED TO INCLUDE THIS MAKE AND MODEL. I HAVE NOTIFIED GENERAL MOTORS AND RECEIVED A CASE NUMBER,[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2004 SATURN ION. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10MPH, THE POWER STEERING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL AND THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE APPROXIMATE MILEAGE AT THE TIME OF FAILURE WAS 102,300. THE VIN WAS NOT AVAILABLE.

THE KEYS TO THE IGNITION SWITCH HAVE WORN DOWN SO MUCH THAT THEY WILL NOT WORK. I PURCHASED NEW KEY BLANKS, WENT TO THE DEALER AND HAD THEM COPY THE KEYS. THE DEALER HAD TO RUN THE KEYS THROUGH THE MACHINE TWICE TO CUT THEM PROPERLY. THE NEW KEYS WORK, BUT A VERY GREAT DEAL OF FRICTION IS FELT WHEN THE KEY IS INSERTED OR REMOVED. THE KEY DRAGS BADLY IN THE IGNITION SWITCH LOCK. THE IGNITION SWITCH HAS WORN OUT. *TR

2005 SATURN ION. CONSUMER WRITES IN REGARDS TO THE IGNITION SWITCH RECALL AND SEEKS REIMBURSEMENT FOR REPAIRS. *SMD THE CONSUMER STATED AFTER THE RECALL WAS PERFORMED, THE SHIFTER HAD TO BE REPLACED, BECAUSE THE CONSUMER WAS UNABLE TO REMOVE THE KEY FROM THE IGNITION SWITCH. *JB

NOW I HAVE ANOTHER TRANSMISSION LEAK THAT I HAVE TO GET FIXED AGAIN. WHICH I FIND IRONIC DUE TO THE FACT THAT THE TRANSMISSION IS SEALED. ALSO MY FAMILY AND I ARE MOVING CROSS COUNTY THE END OF AUGUST 2014. NOW SPEAKING TO MY CAR DEALER SHOP THEY WERE HONEST WITH ME AND SAID THAT THE IGNITION SWITCH WOULD PROBABLY BE FIXED BUT NOT MY POWER STEERING MOTOR. NOW WITH THAT BEING SAID IN THE PAST EIGHT MONTHS MY CAR HAS STALLED THREE TIMES STOPPING, OR COMING OFF AN OFF RAMP FROM AN INTERSTATE. IT HAS EVEN NOT WANTED TO START IN MY DRIVEWAY AND ITS NOT BECAUSE OF THE BATTERY OR ANYTHING LIKE THAT. I JUST HAD TO CHANGE MY BATTERY IN JANUARY 2014 BECAUSE THE CAR WAS DEAD SOMEHOW IT HAD POWER BUT IT WOULDN'T START. ALSO MY CAR HAS BEEN TRYING TO KEEP MY KEY FOR A COUPLE YEARS AND I HAVE TO FIGHT WITH IT TO GET IT BACK. NOW AS OF THE LAST FIVE MONTHS I HAVE BEEN ABLE TO TAKE MY KEY OUT WITH THE CAR RUNNING. WHICH SHOULD NOT BE HAPPENING. *TR