SATURN Complaints
View complaints related to SATURN. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2007 SATURN AURA- MSP - MINNEAPOLIS/ST PAUL, MN, MN
MY CHECK ENGINE LIGHT CAME ON MONDAY (3/24/2014), SO I DROVE IT TO MY PARENTS HOUSE AFTER WORK THAT DAY. MY FATHER DROVE IT TO A REPAIR SHOP ON WEDNESDAY (3/26/14). ON THE WAY TO THE REPAIR JOB, THE CAR STOPPED CHANGING GEARS, AND SLOWED TO A STOP. HE LET IT REST FOR 10 MINUTES, THEN STARTED IT UP AND BEGAN DRIVING AGAIN. AFTER A FEW MILES, THE CAR ONCE AGAIN SUDDENLY SLOWED TO A STOP. HE LET IT REST FOR 10 MINUTES AGAIN, AND WAS THEN ABLE TO MAKE IT TO THE REPAIR SHOP. THE REPAIR SHOP INFORMED US THAT THE TRANSMISSION WAS COMPLETELY SHOT. THERE WERE CHEWED UP METAL SHAVINGS, PRESUMABLY FROM THE WAVE PLATE. THE TRANSMISSION MUST BE REPLACED. MANY PEOPLE HAVE EXPERIENCED THIS SAME PROBLEM ACCORDING TO EDMUNDS.COM, HOWEVER, GM HAS FAILED TO ISSUE A RECALL OR REFUNDS FOR REPAIRS. *TR
Source: NHTSA WEB SITE -
2005 SATURN VUE- BINGHAMTON, NY
WHILE IN OUR DRIVEWAY GETTING READY TO LEAVE IN OUR SATURN VUE, MY HUSBAND PUT THE CAR INTO REVERSE AND STARTED TO BACK UP. AT THIS TIME THE LANYARD ON THE KEY CHAIN GOT HOOKED AND TUGGED THE KEY A BIT. THE ENTIRE CAR COMPLETELY SHUT OFF.UPDATED 06/09/14 *BF AFTER HEARING OF THE RECENT GM RECALLS AND REMEMBERING THIS HAPPENING WITH MY VUE, WE TRIED TO REPLICATE THE PROBLEM WHILE IN MY DRIVEWAY, BUT NOT IN PARK OR NEUTRAL. BY TUGGING ON THE LANYARD, THE ENGINE TURNS OFF WHEN THE CAR IS IN DRIVE PRETTY MUCH EVERY TIME. I HAVE ALSO HAD THE KEY COME COMPLETELY OUT OF THE IGNITION WHILE DRIVING, BUT AS LONG AS IT COMES STRAIGHT OUT AND DOES NOT PULL AT AN ANGLE TO TURN THE STARTER, THE CAR STAYS ON AND CONTINUES TO DRIVE WITH NO KEY IN THE IGNITION. GM NEEDS TO LOOK AT THIS MODEL AS WELL AS THE OTHERS. IF WE CAN EVEN REPLICATE THE ISSUE ON DEMAND, THERE DEFINITELY IS A PROBLEM. I CAN PRODUCE VIDEO OF THIS HAPPENING WITH MY CAR ON REQUEST. UPDATED 06/12/2014 *JS *TR
Source: NHTSA WEB SITE -
2001 SATURN LS- OWEGO, NY
TL* THE CONTACT OWNS A 2001 SATURN LW300. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING WHILE DRIVING AT VARIOUS SPEEDS. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE MANUFACTURER ADVISED THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 14V047000 (AIR BAGS,ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 145,000 AND THE CURRENT MILEAGE WAS 162,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2007 SATURN VUE- CHARLOTTE, MI
TL* THE CONTACT OWNS A 2007 SATURN VUE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL AND WOULD SPORADICALLY ILLUMINATE WHENEVER THE VEHICLE WAS BEING DRIVEN. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO DIAGNOSED THAT THE PASSENGER'S SEAT MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 112,500.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2009 SATURN VUE- ATLANTA , GA
TL* THE CONTACT OWNS A 2009 SATURN VUE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AS THE ENGINE POWER REDUCED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 140,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
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2008 SATURN AURA- WARREN, MI
IGNITION SWITCH PROBLEM WITH SATURN AURA - KEY WILL SOMETIMES NOT GO IN FULLY, OR WILL NOT REMOVE FROM THE IGNITION WITHOUT CONSTANT PLAYING WITH THE KEY, SHIFT MECHANISM AND/OR IGNITION ITSELF. GIVEN GM'S RECENT RECALL ON MORE THAN 1 MILLION VEHICLES IN THE SATURN, CHEVROLET AND PONTIAC LINEUPS, I FEEL THIS IS A LINGERING ISSUE WITH MY CURRENT VEHICLE. IT HAS HAPPENED SEVERAL TIMES IN VARIOUS WEATHER CONDITIONS. *TR
Source: NHTSA WEB SITE -
2005 SATURN ION- TUSKEGEE, AL
TL* THE CONTACT OWNS A 2005 SATURN ION. THE CONTACT STATED THAT SHE WAS ABLE TO ERRONEOUSLY USE HER KEY TO OPEN ANOTHER VEHICLE OF THE SAME YEAR, MAKE AND MODEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO ADVISED THAT HE WAS UNABLE TO REPAIR THE VEHICLE. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 14V047000 (AIR BAGS, ELECTRICAL SYSTEM) BUT DO NOT CONFIRM IF THE VEHICLE WAS INCLUDED IN THE RECALL. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE ALL OF THE SAME YEAR SATURN IONS WERE MANUFACTURED WITH THE EXACT SAME KEY CODE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2010 SATURN OUTLOOK- DES PLAINES, IL
TL* THE CONTACT OWNS A 2010 SATURN OUTLOOK. THE CONTACT STATED THAT THE IGNITION MODULE FAILED, CAUSING THE VEHICLE TO STALL SPORADICALLY AND WITHOUT WARNING ON MULTIPLE OCCASIONS. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER MULTIPLE ATTEMPTS HOWEVER, EACH TIME THE VEHICLE STALLED. THE VEHICLE WAS TO BE INSPECTED AND DIAGNOSED BY AN AUTHORIZED DEALER. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 10V073000 (STEERING) BUT EXPERIENCED THE SAME FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 108000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2007 SATURN ION- SACRAMENTO, CA
2007 SATURN ION. CONSUMER WRITES IN REGARD TO VEHICLE ELECTRICAL PROBLEMS. *SMD THE CONSUMER STATED THE VEHICLE WOULD LOSE POWER AND SHUT DOWN. THE VEHICLE WAS TAKEN TO THE DEALER. THE SERVICE INFORMED THE CONSUMER, NO CHIP WAS FOUND AND THEREFORE, THE VEHICLE COULD NOT BE FIXED WITHOUT A CHIP NOTIFICATION. THE CONSUMER HAS SINCE TRADED THE VEHICLE. *JB
Source: CONSUMER LETTER -
2003 SATURN ION- ABERDEEN, MD
I RECEIVED A LETTER FROM GM ABOUT THE IGNITION SWITCH RECALL EITHER LAST WEEK OR THE WEEK BEFORE. IT STATED TO DRIVE MY VEHICLE WITH THE IGNITION KEY ONLY, NOT EVEN WITH THE KEY FOB. I WAS ALSO TOLD THAT THE PART IS NO LONGER MADE FOR MY VEHICLE. THE LETTER ALSO STATED THAT THERE IS NO RISK OF IGNITION FAILURE AS LONG AS THE DRIVER USES THE KEY ONLY. I HAVE FAITHFULLY FOLLOWED THAT SINCE RECEIVING MY LETTER. I AM TELLING YOU THAT INFORMATION IS FALSE. AS I WAS DRIVING HOME TONIGHT, I NOTICED THE ENGINE SOUNDED DIFFERENT. THE STEERING BECAME DIFFICULT TO CONTROL, THE BATTERY LIGHT ILLUMINATED ON THE DASH, AND MY BRAKES ONLY RESPONDED TO VERY HEAVY PRESSURE. BASICALLY I HAD LITTLE CONTROL OF MY VEHICLE. I WAS LESS THAN A MILE AWAY FROM HOME. I TURNED INTO A PARKING LOT WITH GREAT DIFFICULTY, TURNED OFF MY VEHICLE AND THEN BACK ON. IT WAS AS IF NOTHING HAPPENED. I AM PANICKED NOW. THANK GOODNESS THIS HAPPENED AFTER I EXITED THE HIGHWAY AND IT WAS AFTER RUSH HOUR. I'M NOT SURE I WOULD HAVE BEEN ABLE TO TURN INTO THAT PARKING LOT WITHOUT INCIDENT IF THERE WAS HEAVIER TRAFFIC. I IMMEDIATELY CALLED GM WHEN I RETURNED HOME AND TOLD THEM THE CAR WASN'T SAFE TO DRIVE, EVEN WITH THE IGNITION KEY ONLY. CUSTOMER SERVICE DIDN'T SEEM TO UNDERSTAND THE DANGER. WE'LL SEE IF THEY FOLLOW UP. I HOPE YOU FOLLOW UP AS WELL. *TR
Source: NHTSA WEB SITE