SATURN Complaints

WHILE DRIVING , SUDDENLY THE SATURN OUTLOOK XR 2008 WOULDN'T GO ABOVE 30 MILES PER HOUR. WHEN IT WAS SWITCHED FROM THE AUTOMATIC TRANSMISSION TO MANUAL TRANSMISSION, IT WOULD NOT CHANGE ABOVE GEAR #3. IN ADDITION, WHEN TRYING TO PARK, IT WAS FOUND THAT REVERSE GEAR WOULDN'T WORK. *TR

2006 SATURN ION. CONSUMER WRITES IN REGARDS TO VEHICLE FUEL LEAK. *SMD THE CONSUMER WROTE IN ON BEHALF OF HIS SISTER, WHO OWNS THE VEHICLE. THE CONSUMER STATED WHEN HE LOOKED UNDER THE VEHICLE, HE NOTICED GAS WAS LEAKING FROM THE TANK. HE TOOK THE VEHICLE TO HIS MECHANIC, WHERE HE WAS INFORMED THE GAS LEAK WAS ABOVE THE GAS TANK. WHEN THE MECHANIC DROPPED THE GAS TANK, IT WAS DISCOVERED THE LEAK WAS COMING FROM THE FUEL PUMP CONNECTOR HOSE. THE REPAIR SHOP REPLACED THE FUEL PUMP WITH A GM PUMP. *JB

8/17/2011 - J0511 HEAD,CYLINDER LEFT BANK REPLACED AS THERE WAS EXCESSIVE PLAY IN CAMSHAFTS R & R MOTOR ASSY REPLACE BANK 2 CYLINDER HEAD AND NEW TIMING CHAIN RE-INSTALLED. 01/11/2012 - 3-5 REVERSE CLUTCH PLATE REPLACED TRANSMISSION SLIPPING INTO 3RD GEAR,TRANSMISSION REBUILT. 02/20/2012 LEAK WAS FOUND IN FRONT TRANSMISSION CONNECTOR AREA, SEAL WAS REPLACED & RECHECKED. ON 12/01/2012 TRUCK GOING BACK INTO SHOP FOR TRANSMISSION LEAK AGAIN AND CLUNKING NOISE. GM NEEDS TO RESOLVE THIS PROBLEM WITH THE TRANSMISSION, THEY NEED TO STAND BEHIND THEIR PRODUCT AND GO AHEAD AND RESOLVE THIS ISSUE IMMEDIATELY. *TR

WE PULLED UP TO AN INTERSECTION, STOPPED, AND WHEN WE TRIED TO PROCEED THE VEHICLE WOULD NOT MOVE. THE ENGINE WOULD REV BUT THE TRANSMISSION WOULD NOT HOOK UP. WE WERE STRANDED AT THE INTERSECTION FOR SEVERAL MINUTES WHILE OTHER VEHICLES DODGED AND DARTED AROUND OURS, IT WAS A VERY UNSAFE SITUATION FOR MY FAMILY AND THE OTHERS AROUND US! AFTER MANY ATTEMPTS WE WERE ABLE TO GET THE VEHICLE TO THE SHOULDER AND HAD IT TOWED FROM THERE. I HAVE MADE FURTHER EFFORTS TO GET THE VEHICLE TO MOVE BUT THE TRANSMISSION WILL NOT WORK. *TR

AFTER 50K MILES KEY GETS STUCK IN THE IGNITION AND TAKES 5-10 MINUTES TO COME OUT, REPLACED IGNITION CYLINDER STILL SAME ISSUE, UNABLE TO TURN ENGINE OFF, HAZARD. *TR

SYNOPSIS: MY SATURN ION EXPERIENCED A POWER STEERING FAILURE FOUR TIMES IN ONE DAY. GM DECLINED TO REPLACE THE STEERING MOTOR BECAUSE THE VEHICLE MILEAGE EXCEEDED ITS "SPECIAL COVERAGE" LIMIT BY 9,000 MILES. EVENT: I WAS DRIVING DOWN A MOUNTAIN ROADWAY, ELEVATION 9,000 FEET, AT ABOUT 35 M.P.H. WHEN AN ALARM SOUNDED IN MY 2006 SATURN ION. THE DASHBOARD NOTED A "POWER STEERING FAILURE," WHICH I HAD NEVER SEEN BEFORE. THE STEERING WHEEL FROZE, AND I WAS ONLY ABLE TO TURN IT LESS THAN A CENTIMETER IN EITHER DIRECTION. THERE WAS NO SHOULDER SO I PARKED THE CAR IN THE LANE, TURNED OFF THE ENGINE, WAITED AND RESTARTED. THE FAILURE WARNING WENT AWAY. I HAD NO CHOICE BUT TO CONTINUE DRIVING BECAUSE OF WHERE I WAS. THE SAME FAILURE HAPPENED FOUR TIMES WITHIN 25 MINUTES DURING MY DRIVE BEFORE I WAS OFF THE MOUNTAIN. I BELIEVE IT SHOULD BE NOTED I WAS IN CONSTANT FEAR OF ANOTHER FAILURE AS I DROVE THE WINDING DOWNHILL ROAD WHERE QUICK STEERING WAS REQUIRED. IN JUNE 2012, GM MAILED ME NOTIFICATION THAT THIS PROBLEM COULD OCCUR. THE PROBLEM HAPPENED EXACTLY AS DESCRIBED IN "SPECIAL COVERAGE" BULLETIN 10187-2, BUT THAT BULLETIN STATES: "DO NOT TAKE YOUR VEHICLE TO YOUR GM DEALER AS A RESULT OF THIS LETTER UNLESS YOU BELIEVE THAT YOUR VEHICLE HAS THE CONDITION AS DESCRIBED." I IMMEDIATELY CONTACTED MY LOCAL DEALERSHIP, O'RIELLY CHEVROLET, AND TOOK THE CAR IN THE MOMENT THE DEALER OPENED. GM ASSIGNED ME CASE NUMBER [XXX], AND ULTIMATELY DECLINED TO REPLACE THE MOTOR OR OFFER COST ASSISTANCE BECAUSE I EXCEED THE "SPECIAL COVERAGE" LIMIT BY 9,000 MILES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

ON SEPTEMBER 05, 2012 WHILE DRIVING ON THE HIGHWAY WITH MY FAMILIES IN THE VEHICLE. I WAS DRIVING AT 55 MPH. THE VEHICLE SUDDENLY STARTED TO ACCELERATE AND THE RPM RISE UP VERY HIGH AND VERY QUICKLY. I TRY TO STEP ON THE BRAKE BUT IT DID NOT SLOW THE VEHICLE DOWN. I HAD TO STEP ON THE BRAKE A COUPLE OF TIME BUT DID NOT SLOW THE VEHICLE DOWN. IT SPEED OFF FOR APPROXIMATELY A QUARTER MILES BEFORE IT SLOW DOWN AND THE RPM CAME DOWN. I WAS TERRIFIED OF HOW THE VEHICLE SUDDENLY ACCELERATES OUT OF CONTROL. AFTER THE SUDDEN ACCELERATION THE TRACTION CONTROL LIGHT AND THE SERVICE STABILITRAK WARNING LIGHT CAME ON. THERE IS ALSO A HUMMING NOISE COMING OUT OF THE ENGINE OR THE TRANSMISSION. THE TRACTION CONTROL / SERVICES STABILITRAK WARNING LIGHT WENT OFF AFTER TURNING THE ENGINE OFF. THIS HAPPEN THREE TIME TO ME WITH THE SAME VEHICLE. I WROTE TO GM AND GM REFUSED TO DO ANYTHING TO HELP ME OR LOOK INTO THE THESE ISSUE. I HOPE THAT WITH MY COMPLAINT AND ALL OF THE OTHER COMPLAINTS FROM ALL OF THE OTHER GM VEHICLE OWNERS, SOMETHING COULD BE DONE ABOUT THESE ISSUE. I TOLD GM THAT THIS IS A SERIOUS SAFETY ISSUE THAT I AM HAVING WITH MY 2008 SATURN OUTLOOK XR AWD AND GM TOLD ME TO GO SCREW MYSELF. THAT IS SOO SAD, CONSIDERING THIS IS THE HOLIDAY AND ME AND MY FAMILIES HAVE NO TRANSPORTATION TO GO ANYWHERE. *TR

TL* THE CONTACT OWNS A 2007 SATURN VUE. THE CONTACT STATED THAT THE PASSENGER'S SIDE AIR BAG WARNING LIGHT WOULD ILLUMINATE WHENEVER THE PASSENGER SEAT WAS OCCUPIED. THE FAILURE BEGAN WHEN THE WIRE USED FOR THE HEATED PASSENGER'S SEAT FAILED. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT THE HEAT ELEMENT WIRE FRACTURED AND CAUSED THE FAILURE. THE DEALER ADVISED THAT THE FAILURE WAS COMMON WITH HIS PARTICULAR MODEL THAT HAD THE OPTIONALLY HEATED SEAT. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN, BUT THE CURRENT MILEAGE WAS 75,000. UPDATED 12/19/12 *CN THE CONSUMER STATED THE FAILURE WAS CREATED BECAUSE THE PASSENGER HEAT ELEMENT IN THE SEAT CUSHION WAS AN OPEN CIRCUIT. UPDATED 1/9/2013 *JS

REAR DOOR LOCK UNLOCK MECHANISM MALFUNCTION. LOCKS BUT WON'T UNLOCK. ALSO, WHEN BACKING UP AND TURNING WHEEL TO EXTREME RIGHT, FRONT END MOANS. ONE MECHANIC THOUGHT IT MIGHT BE ENGINE MOUNTS. BROUGHT IN SERVICE UNDER WARRANTY, AND THEY "LUBRICATED THE STEERING BOX." PROBLEM RECURRED AFTER WARRANTY EXPIRED. *TR

TL* THE CONTACT OWNS A 2008 SATURN AURA. THE CONTACT STATED THAT SHE SHIFTED INTO PARK AND EXITED THE VEHICLE AS IT BEGAN TO ROLL AWAY IN REVERSE. THE CONTACT WAS ABLE TO STOP THE VEHICLE BY ENGAGING THE EMERGENCY BRAKE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE SHIFT CABLE WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THREE MONTHS LATER THE VEHICLE BECAME STUCK IN REVERSE. THE VEHICLE WAS RETURNED TO AN INDEPENDENT MECHANIC WHERE THE SHIFT CABLE WAS REPLACED AGAIN. FOUR MONTHS LATER AFTER PUTTING THE VEHICLE IN PARK AND EXITING THE VEHICLE, IT BEGAN TO ROLL AWAY IN REVERSE AND ONCE AGAIN, WAS STOPPED BY ENGAGING THE EMERGENCY BRAKE. THE CONTACT WAS NOTIFIED OF A RECALL FOR THE FAILURE UNDER NHTSA CAMPAIGN ID NUMBER: 12V460000 (POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)). A DEALER WAS NOTIFIED AND INFORMED THE CONTACT THAT HER VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 66,000.