SCION Complaints

My Scion XB has a set of dealer installed TRD springs front and rear. The springs in the rear have rusted to the point where I question their resistance to breaking and thus the safety of the car when turning a corner. The springs came from the factory with a coating that has quickly worn off an exposed the bare, untreated metal to excessive rust and corrosion. If one of these springs breaks while driving, then the car could be difficult to control and result in a wreck.

I took my car to Toyota on August 7th 2021 and was informed my car needed a new engine due to losing three quarts of oil. The employee then informed me my car was under recall but they would be unable to fix the problem because the recall had expired. I never received a letter in the mail instructing me to take my car in for repairs due to this recall.

Warranty Enhancement Program –Part Replacement for Excessive Oil Consumption (NEVER INFORMED OF THIS ISSUE) I just found out that this expired on 3/27/2020 but Toyota mentioned this was created by your department. and within this letter we never received they are not willing to fix my car since it just started happening to my car. I took it to the Toyota dealership because I kept getting my oil changed at VA tire and Auto and after 2000 miles 4 quarts of oil is gone. They told me to take it to Toyota so I did and the service manger gave me a copy of the letter that was never sent to me in November 2015. I spoke to Carlos at the Toyota HQ in Texas and he said that they used the DMV website to find the second owner which is me and on my Vehicle Registration Card from DMV the Purchase date is 8/6/2015 and the car fax shows DMV reported me on 8/26/2015 new owner living in Winchester VA. Carlos explained to me that the letter was sent in May and November 2015 to Manassas VA which means it was sent twice to the 1st buyer of the car. I am thinking if this is happening to me there maybe others who were never informed of this situation. I was told by Carlos your department is the only one who can reopen this claim because I was never listed as the owner of the car that I bought 8/6/2015 and still own. I am hoping that you can help me get this claim reopen and because from the ways things look Toyota did not follow the rules of informing the correct owners of the vehicles on this Support Program they called it. Toyota said that your department did not feel it to be a recall. I would appreciate some assistance in this matter. I have all the documents proving I was the second owner. I contacted Susan Hogan for assistance because Toyota HQ said they are not responsible. My files are too big to upload I would need to email the PDF files to show you proof.

I was driving 80 mph in the inner lane of a multi lane highway. Out of no where with no warning lights or sounds the car just lost all power, the steering felt like it locked and the car fell on it's face. I was almost hit by two different cars trying to get over to the shoulder and there was white smoke pouring out of the exhaust making cars behind me swerve because they couldn't see. Had it towed to the Toyota dealership and they told me that basically the engine blew and that they have seen this on other Scion model years and those are recalled but mine isn't recalled

Toyota of El Cajon performed the J02 recall for engine valve springs on August 13, 2020 at 98, 448 mileage. Toyota of El Cajon performed service oil/filter change, coolant change, and multipoint inspection June 2021 (work order 356309). The engine of my 2013 Scion FR-S malfunctioned with a rod knock on July 13, 2021 at 105k mileage, eleven months after J02 recall performed. There were no warnings lamps, oil lights, or any messages prior to failure. The only symptom was the engine rod knock when the car starts. Toyota of El Cajon technician and shop floorman do not know the cause, yet they attempt to deny that this issue relates to the J02 recall. They said it would cost a "couple thousand" to take apart the engine to investigate the cause. They said it would be $9k out of my pocket to replace the short block and would be "terribly expensive". I towed my unfixed vehicle home through my insurance. Vehicle has not been inspected by manufacturer, police, insurance or others. I am contacting Toyota Corporate to create claim #. Engine failure after J02 recall is a well-known issue. There are several other cases of this happening and a Class Action lawsuit due to workmanship error and sealant. This issue should be fixed by the dealership/manufacturer without cost to consumer. The safety, reliability and reputation of the vehicle depends on it. Do the right thing!

I was driving down the road and felt the car lose power. Shortly, after the traction control and check engine light came on. I pulled over and a I slowed the engine died on me. It took several tries and it finally started and I made it home going about 45. The next day I went to town and as I pulled into a parking lot the engine completely died again. I went to the parts store right next door and the code read can shaft sensor fault. I then slowly drove to a family members house and where we replaced those sensors. This didn't fix anything. I then took it too my mechanic who proceeded to tell me I needed a new engine. There were multiple codes showing with his code reader. I only remember low oil pressure but the oil was full. Tried to drive it back to family members (less than 2 miles)but it didn't make it and I had to have it towed home.i had the valve spring recall repaired in the summer of 2020. My car has 103,000 miles and has had every oil change and had a tune up when I took it to the dealership for the recall.

I started my car and immediately hears a knocking noise and I as drive or stay idled and rev my engine a bit I can hear the knocking noise as well.

The contact owns a 2010 Scion XB. The contact stated that while the vehicle was idling, the vehicle would shake and vibrate abnormally. The vehicle was taken to an independent mechanic who diagnosed that the motor mounts were faulty and needed to be replaced. The vehicle was not repaired. Additionally, while driving approximately 25 mph, the front passenger’s side axle failed causing the front passenger’s side of the vehicle to lower. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 225,000.

Rear suspension components were loose on vehicle. My car was purchased with rear trd coilovers installed at factory. Suspension components were improperly tightened according to Toyota dealership who serviced my vehicle. Purchased car stock and never had suspension work done in the past. This is similar to NHTSA campaign 15v228000 recall on same car year/manufacturer/model/edition (2015 Scion tC release series 9.0) but my VIN was not part of the 114 out of the 2000 cars sold.

My car 2010 Scion XB burring oil due to defective piston ring designed by Toyota. This problem should be cover by Toyota even after 150,000 miles or after 10years old. It's is getting worse each year goes by Toyota ignored the piston ring designed problem.