SCION Complaints

I HAVE A 2008 SCION XB THAT HAS DEVELOPED AN" L" SHAPED STRESS CRACK ON THE UPPER PASSENGER SIDE OF THE WINDSHIELD. THERE ARE NO ROCK CHIPS OF ANY KIND LOCATED NEAR THE BEGINNING OF THE CRACK. THE CRACK BEGINS UNDER THE MOULDING AND CONTINUES DOWNWARD INTO THE "L" SHAPE. I WOULD LIKE TO KNOW IF TOYOTA WILL BE MADE TO REPLACE THIS SINCE IT SEEMS TO BE AN ONGOING PROBLEM WITH SCION OWNERS.*CN

I OWN A 2006 SCION XB. I NOTICED AN L SHAPED CRACK IN MY WINDSHIELD THE MORNING OF JAN.2, 2008. THE CRACK STARTS AT THE MIDDLE TOP OF THE WINDSHIELD BEHIND THE REAR VIEW MIRROR. I HAVE OWED THE CAR FOR 1.5 YEARS. THE NIGHT BEFORE THERE WAS NO CRACK. THE CRACK SEEMS TO BE INTERNAL IN THE GLASS. THERE ARE NO EXTERNAL CRACKS ON THE GLASS INSIDE AND OUT. THERE WAS NO EVENT THAT LED TO THE CRACKING. IT JUST APPEARED. THE DEALERSHIP WHERE I BOUGHT THE CAR WILL NOT REPLACE THE GLASS. MANY PEOPLE HAVE COMPLAINED OF A SIMILAR CRACK IN THESE CARS.*CN

THE WINDSHIELD OF MY 2006 XB CRACKED ON 12.29.07 WHILE DRIVING ON THE HIGHWAY AFTER A STONE HIT IT. HOWEVER, THIS IS THE SECOND TIME I'LL BE REPLACING THE WINDSHIELD. THE FIRST TIME, LAST SUMMER, THERE WAS NO IMPACT; THERE WAS AN L-SHAPED CRACK BEHIND THE REARVIEW MIRROR ONE MORNING. BASED ON YOUR OWN COMPLAINT DATABASE AND NUMEROUS POSTINGS ON WWW.EDMUNDS.COM, XB OWNERS HAVE HAD SIMILAR PROBLEMS WITH WINDSHIELDS. *TR

I HAVE HAD MY XB FOR OVER A YEAR, AND THE ONLY PROBLEM I HAVE IS THE WINDSHEILD. I HAVE TWO CRACKS THAT STARTED OUT OF NOWHERE. I DON'T KNOW WHAT TO DO TO PREVENT THEM FROM CRACKING. *TR

I BOUGHT MY 2006 SCION XB BRAND NEW IN DECEMBER OF 2006. I'VE ONLY OWNED MY CAR FOR 1 YEAR, BUT I'VE HAD 4 WINDSHIELD CRACKS/CHIPS. THE FIRST OCCURRED THE 2ND WEEK OF HAVING MY CAR. A ROCK HIT THE WINDSHIELD IN THE MIDDLE AND CAUSED A CHIP, I IMMEDIATELY HAD NOVUS STOP IT BEFORE IT TURNED INTO A BIGGER PROBLEM. I HAD NO PROBLEMS THROUGH THE SUMMER AND LIVED WITH A CHIP WINDSHIELD. THEN A COUPLE OF MONTHS AGO ANOTHER ROCK HIT THE EDGE OF MY WINDSHIELD (WHERE THE FRAME OF THE CAR IS BEHIND THE GLASS) AND THE CRACK IMMEDIATELY SPREAD TO BEING ABOUT 12 INCHES LONG. I PLACED A CLAIM WITH MY INSURANCE COMPANY AND HAD THE WINDSHIELD REPLACED WITH TOYOTA MANUFACTURED GLASS ABOUT A WEEK LATER. A COUPLE OF WEEKS AGO, MY WINDSHIELD CRACKED AGAIN, WITH NO CAUSE OR ROCK DAMAGE NOTICED. THE CRACK GREW QUICKLY AND IS ABOUT 15 INCHES LONG. I CALLED THE INSURANCE COMPANY AND THE PEOPLE WHO REPLACED MY WINDSHIELD. I ALSO DID A BIT OF RESEARCH AND FOUND OUT THAT THE WINDSHIELD IS APPARENTLY CURSED BECAUSE OWNERS EVERYWHERE ARE HAVING THE SAME PROBLEM. AND NOW I HAVE A SECOND 15 INCH CRACK ON THE SAME WINDSHIELD. I'M WAITING FOR THE ORIGINAL TOYOTA MANUFACTURED GLASS TO COME IN (SO THAT TOYOTA IS STILL RESPONSIBLE WHEN I HAVE TO REPLACE IT A THIRD TIME) AND THEN I'LL HAVE IT REPLACED. 4 CRACKS IN LESS THAN A YEAR... SEEMS LIKE THERE COULD BE A SERIOUS PROBLEM WITH THIS WINDSHIELD. *TR

I RECENTLY PURCHASED A 2008 SCION XB IN OCTOBER OF THIS YEAR (2007) WITHIN 2 MONTHS OF OWNING THE CAR (APPROXIMATELY ON DECEMBER 20, 2007) I NOTICED THAT I HAD A CRACK ON THE LEFT HAND SIDE OF MY WINDSHIELD THAT PROGRESSIVELY SPREAD IN A MATTER OF A DAY. I TOOK THE CAR TO EDDY'S TOYOTA/SCION ON DECEMBER 21, 2007 TO HAVE IT INSPECTED AND FIXED UNDER WARRANTY, AND I WAS TOLD THAT THE WARRANTY WOULD NOT COVER THE WINDSHIELD BECAUSE THE SERVICE REP. SAID THAT HE SAW A ROCK CHIP THAT HAD ALLEGEDLY CAUSED THE CRACK AND ROCK CHIPS WERE NOT COVERED BY TOYOTA. A WEEK AND A HALF LATER ON DECEMBER 28, 2007 I WOKE UP TO DISCOVER ANOTHER CRACK ON MY WINDSHIELD LOCATED ON THE RIGHT HAND SIDE OF MY WINDSHIELD. I TOOK THAT CRACK TO GO BE INSPECTED AT THE DEALER, HAVING OBSERVED NO CHIPS IN THIS ONE, AND I WAS TOLD YET AGAIN THAT THERE WAS A TINY MARK THAT THEY CONSIDERED TO BE A ROCK CHIP AND THAT THIS NEW CRACK, WHICH BY THAT TIME HAD VISIBLY SPREAD, WAS ALSO NOT COVERED. I AM ABSOLUTELY FURIOUS AT THE LACK OF RESPONSIBILITY TOYOTA IS TAKING IN THIS MATTER. I HAVE SINCE CALLED THE CORPORATE SCION OFFICES AND FILED A FORMAL COMPLAINT WHICH I AM WAITING TO HERE BACK ON. I ALSO PROCEEDED TO DO SOME RESEARCH AND HAVE FOUND THAT THIS IS AN EXTREMELY COMMON THING AMONGST SCION OWNERS AND THEY HAVE ALL EXPERIENCED THE SAME NON RESPONSIVENESS FROM THE TOYOTA CORPORATION. I BOUGHT A TOYOTA PRODUCT BECAUSE I VALUED THEIR WORKMANSHIP AND RELIABILITY AND NOW I AM BEGINNING TO BELIEVE THAT THEY ARE CUTTING CORNERS AND NOT OWNING UP TO THE DEFECTS THAT ARE IN THEIR VEHICLES. I HAVE RECEIVED NO CUSTOMER SERVICE IN REGARDS TO THIS MATTER AND HAVE BASICALLY BEEN TOLD THAT THERE IS NOTHING THAT CAN BE DONE AND THAT I HAVE TO CONTINUE TO PAY WHENEVER MY WINDSHIELD GETS DAMAGED. THE SCION XB WINDSHIELDS ARE DEFECTIVE AND TOYOTA REFUSES TO TAKE RESPONSIBILITY FOR THIS MATTER. THIS IS NOT ONLY A DEFECT BUT IT IS ALSO A SAFETY HAZARD, ONE IN WHICH I WAS NOT TOLD OF WHEN PURCHASING THE VEHICLE. *TR

MY WINDSHIELD SUDDENLY HAS A CRACK GOING ALL THE WAY ACROSS MY WINDSHIELD NOTHING HAS HIT MY WINDSHIELD, THE CRACK HAS STARTED FROM THE EDGE OF THE WINDSHIELD AND I HAVE TALKED WITH OTHER 2006 SCION OWNERS THAT IT HAS HAPPENED TO. I NEED TO BE ADVISED ON WHAT TO DO. *TR

THE WINDSHIELD IN MY VEHICLE IS NOT VERY GOOD. IN THE FIRST TWO WEEKS IT CRACKED AND SOON AFTER I HAD ANOTHER CRACK. I DID NOT HEAR ANY HIT ON MY WINDSHIELD WHILE DRIVING. I THINK THAT IT IS THE WAY THE VEHICLE IS BUILT. I HAVE HEARD THE SAME COMPLAINT FROM OTHER CAR OWNERS SO I THOUGHT I WOULD VOICE ME CONCERN HERE. THANK YOU *TR

THE WAS BEING DRIVEN UNDER ROUTINE CIRCUMSTANCES, TO WORK. THE WINDSHIELD HAS CRACKED TWICE (2) DUE TO STRESS. AND THE DEALER HAS REPLACED IT ONCE, WILL CONSIDER IT A SECOND TIME. THE PARTS BEING USED ARE THE SAME BUT THE WINDSHIELD CRACKED A SECOND TIME. *TR

I JUST REPLACED MY WINDSHIELD ON MY 2006 SCION XB ON 11/30/07 AFTER 2 CRACKS DEVELOPED AFTER ONLY TINY PEBBLES FROM THE ROAD HIT IN 2 DIFFERENT SPOTS ON 2 DIFFERENT OCCASIONS AND CREATED A CRACKS THAT SPREAD LIKE WILDFIRE. THIS OBVIOUSLY MADE IT IMPOSSIBLE FOR REPAIR BECAUSE EVEN IF THE GLASS COMPANY CAME WITHIN A COUPLE HOURS, THE CRACK HAD ALREADY SPREAD FROM MAYBE 3-4 INCHES TO OVER 12 INCHES! ON BOTH OCCASIONS THE IMPACT POINTS WERE NO MORE THAN 1 INCH FROM THE MOLDING EDGE IN THE BLACK AREA OF THE GLASS. ANY OTHER TIME THAT I HAVE HAD ANYTHING HIT IN THE MIDDLE/IN MY LINE OF VIEW, IT JUST BOUNCES OFF LIKE A PIECE OF RUBBER WITH NO DAMAGE. ALL IN ALL, IT HAS ONLY BEEN ABOUT 2 1/2 WEEKS SINCE I PAID ABOUT $250 OUT OF MY OWN POCKET TO HAVE THE THING REPLACED, AND I ALREADY HAVE ANOTHER CRACK!!! SAME AS THE LAST COUPLE OF TIMES... A VERY SMALL PEBBLE/ROCK HIT ABOUT AN INCH FROM THE MOLDING IN THE "BLACK AREA" OF THE GLASS ON MY WAY IN TO WORK THIS MORNING (12/18/07). AND WITHIN MY HOUR COMMUTE TO WORK, IT HAD ALREADY SPREAD TO ABOUT 3-4 INCHES. THAT WAS AT ABOUT 8:00 THIS MORNING. IT IS NOW 10:20AM, AND WHEN I WENT OUTSIDE TO LOOK AT IT AGAIN AT 9:30AM, IT HAD ALREADY SPREAD TO ABOUT 12 INCHES!!! I GUESS THEY WON'T BE ABLE TO REPAIR IT!!! IF IT'S LONGER THAN A DOLLAR BILL, THEY CAN'T FIX IT ACCORDING TO MY GLASS COMPANY THAT I USUALLY CALL. THIS IS OBVIOUSLY A DESIGN FLAW AND I WOULD LIKE TO SEE TOYOTA CORRECT THIS PROBLEM. I HAVE SEEN MANY MANY MANY COMPLAINTS REGARDING THIS PARTICULAR ISSUE THROUGHOUT THE INTERNET AND A VERY CONSIDERABLE AMOUNT OF COMPLAINTS WITH THE NHTSA/ODI. THIS IS A VIOLATION OF THE LEMON LAW AND HAVE NO PROBLEM GIVING IT BACK TO THEM FOR A FULL REFUND OF ALL PAYMENTS I HAVE MADE TO DATE SINCE MY PURCHASE BACK IN AUG 2006 OR A NEW VEHICLE UNDER MY CURRENT FINANCING OPTION. *TR