SCION Complaints

TL* THE CONTACT OWNS A 2014 SCION XB. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V005000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MIKE ERDMAN TOYOTA (4650 FL-520, COCOA, FL 32926, (321) 453-1313) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. CONSUMER STATED ALL ISSUES WERE RESOLVED.*JB

SECOND TIME THIS HAPPENED...FIRST THEY SAID BATTERY...WHILE DRIVING, INDICATING WARNING LIGHTS ON DASH START BLINKING (ABS, CHECK ENGINE, TRACTION, AND OTHERS), THEN THE ENGINE GOES INTO LOW HEAR AND STAYS UNTIL THE VEHICLE IS TURNED OFF AND BACK ON. DURING THESE EPISODES THE SPEED ODOMETER IS ERRATIC. ALSO WHEN IN THIS STATE, THE REVERSE GEAR DOES NOT ENGAGE. WHEN THIS STARTED IT WAS A ONCE A MONTH PROBLEM, THEN WEEKLY, NOW IT HAPPENS DAILY/HOURLY. IT STARTED AT APPROXIMATELY 40,000 MILES. THIS HAPPENS WHILE DRIVING ON CITY STREETS AND HIGHWAY, MOST OF THE TIME AT STOPS AND LOWER SPEEDS BUT DOES HAPPEN ON FREEWAY TOO.

I TOOK MY CAR IN FOR J02 ENGINE VALVE SPRING SAFETY RECALL ON JAN 29TH, 2019 AT A TOYOTA DEALERSHIP. TOOK THEM A COUPLE DAYS, BUT WHEN THEY FINISHED, THEY SAID THE CAR WAS GOOD AS NEW AND I COULD DRIVE IT NORMALLY. 2 WEEKS OF DAILY COMMUTE TO WORK WITH NO ISSUES, THEN ON FEB 17, 2019, I WAS DRIVING UP HIGHWAY 1 FOR A COUPLE HOURS, AS I CAME AROUND A TURN, I WAS GOING ABOUT 25MPH, I TAPPED THE BRAKE TO SLOW DOWN AS THE ROAD WAS SLOPING DOWNHILL WITH TWO HAIR PIN TURNS UP AHEAD. AS SOON AS I HIT THE BRAKE, I FELT THE REAR WHEELS GIVE WAY A LITTLE AND THE TRACTION CONTROL LIGHT BLINK (I WAS GOING 25MPH, NO REASON FOR TRACTION CONTROL TO ENGAGE). THOUGHT IT WAS A LITTLE WEIRD, SO I LET OFF THE BRAKE, COASTED DOWNHILL A LITTLE AND THEN TRIED TAPPING THE BRAKES AGAIN, THE SAME THING HAPPENED. THINKING MY BRAKES ARE HAVING ISSUES, I TRIED TO SLOW DOWN BY SHIFTING FROM 3RD TO 2ND GEAR (MANUAL TRANSMISSION). WHEN I ENGAGED 2ND GEAR, I HEARD A POP AND SAW THE HOOD OF MY CAR JUMP UP AS IF SOMETHING INSIDE HIT IT AND SAW A LITTLE BIT OF SMOKE. SINCE I JUST PASSED THE FIRST HAIRPIN TURN, I WAS LOOKING AHEAD TO SAFELY PARK MY VEHICLE TO THE SIDE, BUT I FELT MY FEET AND LEGS WERE BURNING HOT. WHEN I LOOKED DOWN, I SAW FLAMES COMING FROM THE DRIVER SIDE TIREWELL THROUGH THE WINDOW, IT WAS AT THIS POINT, I REMEMBERED I JUST FILLED UP A FULL TANK 20 MILES BACK, SO I USED THE BRAKES TO COMPLETELY STOP THE CAR IN THE MIDDLE OF THE HIGHWAY - DISREGARDING ANY WARNING LIGHTS AND EXITED THE CAR. THE FIRE EVENTUALLY SPREAD AND BURNED THE ENTIRE CAR DOWN. I HAD NO CELL RECEPTION WHERE I WAS AT, SO I WAITED BY THE CAR UNTILL THE POLICE AND FIRE SHOWED UP.

MY AIR BAGS IN MY SEATS DON'T WORK AT ALL. NEITHER DOES MY AIR BAG IN MY WHEEL. THE TIRES SHAKES WHEN I DRIVE PAST 60 AND THE RIMS ARE NOT SAFE. THIS SHOULD NOT HAPPEN TO MY CHILD WHAT IF SHE GETS IN A ACCIDENT. THE SEAT BELT DOES NOT BUCKLE AND SEAT WILL NOT GO BACK. 95000 MILES AND THIS IS REDICULIOUS.

TAKATA RECALL, I RECEIVED THE LETTER FROM TOYOTA AIR BAGS RECALL FRO MY SCION XB 2014, I CALLED TOYOTA (410 AND BANDERA IN SAN ANTONIO TX ) AND REFUSE TO MAKE AN APPOINTMENT FOR ME

412.8 MILES AFTER HAVING J02 VALVE SPRING RECALL WORK PERFORMED, WHILE DRIVING, THE VEHICLE BEGAN MAKING A TICKING NOISE. WITHIN 2 MINUTES OF DRIVING, THIS ESCALATED TO LOUD METALLIC KNOCKING. I PULLED OVER IMMEDIATELY AND HAD MY VEHICLE TOWED TO THE DEALERSHIP THAT PERFORMED THE RECALL WORK. THAT WAS ON FEBRUARY 18TH, AT 9 AM IN 2019. MY VEHICLE HAS 53,610 MILES. IT IS NOW MARCH 8TH, 2019. THE DEALERSHIP STILL HAS TAKEN NO ACTION AFTER DETERMINING THAT ROD BEARING #4 WAS SPUN. I HAVE BEEN OFFERED NO RENTAL, I HAVE TO CALL MULTIPLE TIMES TO SPEAK WITH SOMEBODY. TOYOTA CUSTOMER CARE SAYS THAT THIS IS NOT A RECALL ISSUE, BUT A WORKMANSHIP FAILURE, AND TO WORK WITH THE DEALERSHIP. THE DEALERSHIP SAYS TO WORK WITH CUSTOMER CARE. AT THE DEALERSHIP, MY PARTS ARE ALL THROWN ON THE FLOOR, INCLUDING A BRAND NEW CLUTCH THEY HAD JUST INSTALLED. THERE IS NOW DIRT AND SALTWATER BEING KICKED ONTO MY PARTS THAT WOULD BE REUSED, AND IT'S INFURIATING TO SEE MY STUFF BEING TREATED THIS WAY. MY WIFE AND I HAVE BEEN HAVING TO SHARE OUR ONLY OTHER VEHICLE AND ARE SO TERRIBLY INCONVENIENCED THAT I AM LOSING SLEEP AND NOT EATING WELL. ALL I WANT IS FOR TOYOTA TO REPLACE THE ENTIRE ENGINE, OR COMPENSATE ME TO PAY ANOTHER FACILITY TO DO THE WORK. I HAVE AN ESTIMATE READY AND A SHOP WILLING TO DO THE WORK IMMEDIATELY. PLEASE HELP.

TOYOTA DEALERSHIP IS NOT FOLLOWING RECALL PROCEDURE FROM TOYOTA CORP. AND THEY REFUSE TO DISCLOSE THE TECHNICIAN'S QUALIFICATION/CERTIFICATIONS. MY CAR WAS DROPPED OFF AT DEALER FOR J02 RECALL, ENGINE VALVE REPLACEMENT. AFTER THE RECALL SERVICE, I RECEIVED THE CAR WITH MULTIPLE PROBLEMS, EXHAUST LEAK, OIL LEAK, ENGINE KNOCK. HOWEVER, DEALERSHIP IS UNABLE TO DIAGNOSE THE PROBLEMS. SEALANT WAS APPLIED TO WRONG SPOTS ON THE ENGINE, CAUSING OIL LEAKS OR BLOCKAGE WHICH COULD RESULT IN ROD KNOCK. EXHAUST GASKETS AND OTHER GASKETS WERE NOT REPLACED, ALTHOUGH, THE REPAIR MANUAL SAYS TO REPLACE THEM. THE RECALL SERVICE QUALITY IS NOT BEING DOUBLE CHECKED BY ANOTHER TECHNICIAN, HOWEVER, SERVICE MANUAL CLEARLY STATES " AT LEAST ONE ASSOCIATE (SOMEONE OTHER THAN THE INDIVIDUAL WHO PERFORMED THE REPAIR) TO VERIFY THE REPAIR QUALITY OF EVERY VEHICLE PRIOR TO CUSTOMER DELIVERY".

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 SCION XB. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BERGLUND OAK RIDGE TOYOTA (3000 WARDS RD, LYNCHBURG, VA 24502, (434) 509-0770) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY AND THE VEHICLE WOULD NOT BE ABLE TO BE REPAIRED UNTIL APRIL 1, 2019. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

RECEIVED SAFETY RECALL NOTICE FROM TOYOTA, TO BRING MY CAR TO ANY TOYOTA DEALERSHIP SERVICE CENTER. THE RECALL IS FOR ENGINE VALVE SPRING REPLACEMENT. NHTSA RECALL NO. 18V-772 DEALERSHIP PERFORMS WORK. VEHICLE DIES WHILE COMMUTING TO WORK ABOUT 1,000 MILES AFTER RECALL WORK PERFORMED. VEHICLE TOWED BACK TO TOYOTA OF SANTA CRUZ. JUAN AND MIKE RELATE TO ME THAT THEY WILL TROUBLESHOOT AND, IF THEY DEEM THAT THE PROBLEM IS FROM THE RECALL WORK, THEY WILL FIX THE CAR FOR FREE. SEVERAL DAYS LATER, THEY SAID THE ENGINE HAS A SPUN BEARING ON THE #4 ROD. THEY STATE THAT THE FAILURE IS NOT DUE TO THE RECALL WORK THEY PERFORMED AND OFFER ME A USED, LOW-MILEAGE ENGINE FOR $7.5K, OR A NEW SHORT-BLOCK FOR $8.5K. I TOLD THEM THAT I DO NOT FEEL THAT I SHOULD PAY BECAUSE MY VEHICLE WAS IN PERFECT RUNNING ORDER BEFORE THE SERVICE, AND THAT MY BEING BROKE DOWN ON A BUSY HIGHWAY PUT MY LIFE IN JEOPARDY. PROBLEM WAS ESCALATED TO TOYOTA CORPORATE, WHERE I TALKED TO BETH (CASE NR. [XXX]). SHE LATER TOLD ME THAT TOYOTA HAS DETERMINED THAT THE PROBLEM WAS NOT DUE TO THE RECALL PROCEDURE. AS OF 02/28/2019 - THERE ARE 12 CASES OF CUSTOMERS, NATION-WIDE, WHO HAVE BROUGHT THEIR 2012-2013 SCION FR-S IN FOR THE RECALL SERVICE AND HAVE EXPERIENCED THE SAME CATASTROPHIC ENGINE FAILURE AS I DID. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TT

THROW OUT BEARING FAILING AT 48,500 MILES. DEALER REFUSED TO COVER REPAIR. THIS IS A KNOWN ISSUE FOR WHICH THERE IS A DEALER TSB WITH A REVISED PART AND BETTER GREASE THAT DOES NOT DRY OUT. ISSUE IS REVEALED BY SQUEALING SOUND AT START UP, WHICH DEALER REPLICATED AND CONFIRMED ISSUE IS BAD THROW OUT BEARING. QUOTED ME $850 FOR THE REPAIR. I HAVE NOT HAD A CLUTCH ISSUE IN 25 YEARS OF ONLY DRIVING MANUAL TRANSMISSION VEHICLES PRIOR.