STARCRAFT Complaints

The contact owns a 2008 StarCraft Centennial 3610 Folding Camping Trailer equipped with a cable shaft. The contact stated while turning the crank to raise the rifts of the RV, the cable shaft detached, causing the rifts to crash down and the trailer top fell into the lower position. There were no injuries sustained. The dealer was notified of the failure and informed the contact that he had to pay out-of-pocket for the repair. The contact referenced NHTSA Campaign Number: 07V485000 (Equipment). The manufacturer was notified of the failure and informed the contact that they did not have the trailer VIN in their records. The RV was not diagnosed or repaired. The failure mileage was unknown. The VIN was invalid.

CONCERNING A NOVEMBER 2017 RECALL FOR THE KIDDE FIRE EXTINGUISHER: I CALLED HAVE CALLED KIDDE TWICE WITH THE INFORMATION THEY REQUIRED FOR THIS RECALL AND HAVE YET TO RECEIVE THE REPLACEMENT.

TL* THE CONTACT OWNS A 2006 STARCRAFT ARUBA. THE CONTACT STATED THAT WHILE THE CAMPER WAS LOCKED AND SECURED AT A CAMP SITE, THE CONTACT ATTEMPTED TO OPEN THE DOOR FROM THE EXTERIOR HOWEVER THE KEY FAILED TO OPEN THE DOOR. THE CONTACT STATED THAT HIS DAUGHTER WHO WAS ALREADY IN THE CAMPER WAS ALSO UNABLE TO UNLOCK THE DEADBOLT LOCK FROM INSIDE OF THE CAMPER. THE CONTACT WAS ABLE TO ENTER THE CAMPER FROM AN ALTERNATE DOOR. THE CONTACT STATED THAT THE ALTERNATE ALSO HAD EXHIBITED THE SAME FAILURE. THE DOOR LOCK WAS NOT REPLACED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13E039000 (LATCHES/LOCKS/LINKAGES). THE MANUFACTURER WAS INFORMED OF THE FAILURE; HOWEVER, THE CONTACT WAS INFORMED THAT THE LOCK IN QUESTION WAS NOT INCLUDED IN THE RECALL. THE CONTACT STATED THAT ONE OF THE DOOR LOCKS WAS REPLACED. THE FAILURE MILEAGE WAS NOT AVAILABLE.

ENGINE WARRANTY WAS TILL MAY THIS YEAR, ONLY 3 YEARS TERM. WE HAD ENGINE RELEATED PROBLEM BEFORE THIS MAY AND SENT BUS SEVERAL TIMES TO REPAIR, AND RECENTLY WE FOUND ENFINE GOT FAILURE, GONE, MUST BE REPLACED, BUT THAT NAVISTAR, MAKER, REFUSED WARRANTY

ENGINE WARNING AND SOUND CAME ON FREE WAY DRIVING WITH 30 PASSENGERS GPT ROADSIDE SERVICE ON THAT SPOT BUT STILL ENGINE WARNING AND SOUND CONTINUED WE STOPPED THE BUS AND GOT ROADSIDE CHECK AGAIN AND TOWED THE BUS. LATER FOUND EGR COOLER AND TURBO ALL NOT WORKING. *TR

TL*THE CONTACT OWNS A 2012 STARCRAFT AUTUMN RIDGE TRAVEL TRAILER. THE CONTACT STATED THAT THE EXTERIOR ENTRANCE DOOR FAILED TO UNLATCH UNTIL AFTER NUMEROUS ATTEMPTS. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER: 13V585000 (LATCHES/LOCKS/LINKAGES). THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THERE WAS NO MILEAGE.

TL* THE CONTACT OWNS A 2008 STARCRAFT ALLSTAR TRANSIT BUS. THE CONTACT DISCOVERED THAT THE CROSSBEAM BEHIND THE REAR WHEELS WAS CORRODED AND DETERIORATING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE PASSENGER SIDE CABIN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 84,929.

TL* THE CONTACT OWNS A 2012 STARCRAFT AUTUMN RIDGE RV. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER 13E03900 (LATCHES, LOCKS). THE CONTACT ATTEMPTED TO CONTACT THE MANUFACTURER NUMEROUS TIMES REGARDING WHEN THE PARTS WOULD BECOME AVAILABLE. HOWEVER, THE MANUFACTURER WAS NOT ABLE TO PROVIDE A SPECIFIC DATE.

THIS IS THE FOURTH MAXX FORCE DT ENGINE EQUIPPED DIESEL PARTICULATE FILTER (DPF), EPA '07 AND EPA '10, WHICH HAS FAILED INTERNALLY WITHIN OUR FLEET OF 11 DIFFERENT VEHICLE AT VARYING MILEAGES AND AGES. THE REMAINING THREE FAILURES ALL OCCURRED WITH INTERNATIONAL IC RE SCHOOL BUSES. THE DPF FAILURES CAUSE THE ENGINE TO DE-RATE WHICH REDUCES THE POWER. *TR

I HAVE ENTERED THE WRONG PRODUCT SINCE IT IS NOT LISTED IN YOUR DATA BASE. AN ENTIRE COMPANY FLEET OF 2012-2014 STARCRAFT 14 PASSENGER PROPANE BUSES HAVE HAD REPEATED FAILURE OF THE FUEL PUMPS; EVEN WHEN NEW, AND EVEN THOUGH THE MANUFACTURER CLAIMS TO HAVE A "THIRD GENERATION" "IMPROVED" FUEL PUMP. THE FUEL PUMP FAILURE HAPPENS OFTEN AND REPEATEDLY, WITHOUT WARNING, EVEN THOUGH THE MANUFACTURER STATES THE DRIVER SHOULD HAVE 15-20 SECONDS BEFORE TOTAL SHUT DOWN. DRIVERS HAVE COMPLAINED STALL IS IMMEDIATE WITH NO WARNING FROM DASH PANEL SENSORS, BY A COMPLETE LOSS OF POWER STEERING AND LIMITED BRAKING. DRIVERS HAVE HAD THIS OCCUR WHILE TRAVELING ON MAJOR HIGHWAYS, ENDANGERING BOTH THEIR LIVES AND THAT OF THEIR PASSENGERS. IN ONE INSTANCE, A BUS CARRYING PASSENGERS STALLED ON A MAJOR FREEWAY AND A SECOND BUS HAD TO BE CALLED IN TO PICK UP THE STRANDED PASSENGERS. THIS ALL OCCURRED ON AN ENTRANCE/EXIT RAMP. DRIVERS ARE FORCED TO DRIVE THESE DANGEROUS VEHICLES, AS THE COMPANY HAS DECIDED TO PHASE OUT THE DIESEL VEHICLES, AND "GO GREEN" WITH PROPANE - BUT THIS SHOULD NOT BE DONE AT THE COST OF SERIOUSLY ENDANGERING PEOPLE. DRIVERS HAVE REPEATEDLY COMPLAINED THAT THEY DO NOT FEEL SAFE DRIVING THESE HORRIBLE VEHICLES WITH THEIR DEFECTIVE FUEL PUMPS (AND BACK AND LEG ISSUES DUE TO A NON-ADJUSTABLE SEAT FOR TALL DRIVERS), BUT CONCERNS HAVE FALLEN ON DEAF EARS; AND THE MANUFACTURER KEEPS SAYING THEY FIXED THE PROBLEM WITH THE NEW PUMPS AND/OR VEHICLES. HOWEVER, THIS IS NOT TRUE - EVEN THE NEW PUMPS AND NEW VEHICLES CONTINUE TO HAVE THIS PERSISTENT PROBLEM - FOR THE PAST 2? YEARS, AND CONTINUING RIGHT UP UNTIL THIS COMPLAINT ON JULY 9 2014 - ON 100? BUSES. THIS NEEDS IMMEDIATE ATTENTION PLEASE. *TR