STERLING Complaints

The contact owns a 2008 Sterling Bullet 5500. The contact received notifications of NHTSA Campaign Numbers: 13V605000 (Steering), 15V361000 (Air Bags) and 16V418000 (Air Bags), however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 STERLING BULLET 5500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V418000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE UNKNOWN LOCAL DEALER WAS UNABLE TO REMEDY THE VEHICLE IN A TIMELY MANNER. THE MANUFACTURER WAS CONTACTED HOWEVER; THE CONTACT WAS UNABLE TO SPEAK TO A LIVE REPRESENTATIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 STERLING BULLET. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V418000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OFFERED A CALL BACK TO NOTIFY OF WHEN THE PARTS BECAME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2008 STERLING BULLET 5500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V418000 (AIR BAGS) IN JULY OF 2016. THE MANUFACTURER STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER INFORMED THE CONTACT THAT THE PARTS WERE AVAILABLE AND TO TAKE THE VEHICLE TO THE LOCAL FREIGHTLINER. WHEN THE CONTACT MADE AN APPOINTMENT WITH THE LOCAL FREIGHTLINER, THEY CALLED HER TO STATE THAT THEY DID NOT HAVE THE PROPER TOOLS TO MAKE THE REPAIR. THE MANUFACTURER ADVISED THAT THEY WOULD SEND THEM THE TOOLING COLUMN TOOL. THE DAIMLER REPRESENTATIVE ADVISED THE CONTACT TO TAKE THE VEHICLE TO ANOTHER FREIGHTLINER STERLING LOCATED IN CLEVELAND, WHICH WAS OVER TWO HOURS AWAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TAKATA RECALL, MY LOCAL DODGE DEALER REFUSES TO DO THIS RECALL AND MY LOCAL FREIGHTLINER DEALER HAS HAD NO SUCCESS IN GETTING THE AIRBAG. IT SEEMS LIKE NOBODY CARES THAT PEOPLES LIVES ARE AT RISK

TAKATA RECALL WE HAVE VIN [XXX] THAT HAS CURRENT RECALL FL684A-D OUTSTANDING. WE HAVE HAD SEVERAL INSTANCES IN THE PAST WITH SEVERAL RECALLS NOT BEING ADDRESSED AND/OR STRETCHED OUT OVER TIME BY SEVERAL DEALERS DUE TO REDIRECTION OF RESPONSIBILITY BY DODGE AND STERLING. CURRENTLY THE VEHICLE IS STUCK AT LONESTAR TRUCK GROUP ? WICHITA FALLS FREIGHTLINER. THEY ARE WILLING TO WORK WITH US ON THE REPAIRS HOWEVER THEY DO NOT HAVE THE PARTS AVAILABLE NOR THE SOFTWARE UPDATES. THEY HAVE BEEN IN COMMUNICATION WITH PATTERSON DODGE WICHITA FALLS WHICH REFUSES TO HONOR THE RECALL AS IT IS A STERLING BULLET. DO WE HAVE ANY SOLUTION TO THIS? ANOTHER LOCAL SERVICE FACILITY OR WILL DTNA OFFER SOME OTHER MEANS OF CORRECTING THIS? DUE TO IT BEING A FLEET VEHICLE DRIVEN BY PERSONNEL WE HAVE NO SOLUTION CURRENTLY BUT TO GROUND THE TRUCK DUE TO LIABILITY CONCERNS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

ROD CONNECTING CLUTCH PEDAL TO CLUTCH MASTER CYLINDER BROKE, RESULTING IN INABILITY TO SHIFT GEARS OR SAFELY STOP VEHICLE. THIS IS THE THIRD TIME THIS HAS HAPPENED IN VEHICLE'S LIFE. FIRST TIME HAPPENED IN A PARKING LOT, VERY NEARLY RESULTING IN A COLLISION. LAST TIME HAPPENED IN COMPANY YARD. ALL REPAIRS WERE DONE BY BOYER TRUCKS IN MINNEAPOLIS. LAST REPAIR LASTED 1-1/2 YEARS, 13,000 MILES BEFORE ROD BROKE AGAIN.

TL* THE CONTACT OWNS A 2009 STERLING L8-500 EQUIPPED WITH A LITTLE FALLS MACHINE INC. SNOW PLOW, MODEL NUMBER PR-114. THE CONTACT STATED THAT WHILE TRAVELING VARIOUS SPEEDS. THE PLOW FEET FELL OFF. THE WEIGHT WAS APPROXIMATELY 65LBS/ THE MANUFACTURER WAS NOTIFIED AND OFFERED NO RESOLUTION. THE INCIDENT HAPPENED TO FOUR OF HIS EIGHT PLOWS. UPDATED 06/10/14 MA

STERLING 360. CONSUMER WRITES IN REGARDS TO RECALL NOTICE AND REQUESTS ASSISTANCE WITH TRANSPORTATION COST TO FIX VEHICLES. *SMD THE CONSUMER REQUESTED TO HAVE SOMEONE COME TO THE FACILITY TO REPAIR THE TRUCKS, AS THE TIME TO GET TO THE DEALER WAS WELL OVER THREE HOURS.

2002 STERLING BOX TRUCK. CONSUMER STATES TRUCK WAS ON A LOCAL HIGHWAY AND STARTING MAKING A HIGH PITCH GRINDING NOISE IN THE FRONT WHEEL AND SNAPPED OFF *TGW THE MECHANIC INFORMED THE CONSUMER THERE WAS A SPINDLE NUT RECALL ON THE TRUCK. THE TOTAL REPAIR BILL WAS $ 3,602.33 OF WHICH NONE OF IT WAS COVERED UNDER WARRANTY. THE CONSUMER CONTACTED DAIMLER TRUCKS TO INQUIRE ABOUT THE RECALL, BUT WAS INFORMED, SINCE THE REPAIRS WERE NOT COMPLETED AT AN AUTHORIZED REPAIR SHOP, THE CONSUMER WOULD NOT BE ELIGIBLE FOR REIMBURSEMENT. *JB. UPDATED 12/06/11. *JB