STERLING Complaints

TL*THE CONTACT OWNS A 2006 STERLING ACTERRA. WHILE BACKING THE VEHICLE INTO THE GARAGE, THE CONTACT PLACED THE VEHICLE INTO DRIVE AND IT ACCELERATED, BUT WOULD NOT STOP. THE ACCELERATOR PEDAL WAS STUCK AND WOULD NOT RELEASE. THE CONTACT STRUCK TWO OTHER VEHICLES. THE ENTIRE PASSENGER SIDE WAS CRUSHED IN AND SUSTAINED $1,800 WORTH OF DAMAGE. ONE OF THE TWO VEHICLES AS WELL AS THE CONTACT'S VEHICLE WAS TOWED. THE CURRENT AND FAILURE MILEAGES WERE 142,208. UPDATED 03/11/08. *LJ

TL*THE CONTACT OWNS A 2006 STERLING ACTERRA. THE CONTACT SHIFTED INTO DRIVE AND, WHEN HE DEPRESSED THE ACCELERATOR PEDAL, IT BECAME STUCK. HE DEPRESSED THE BRAKE PEDAL AS HARD AS POSSIBLE, BUT THE VEHICLE WOULD NOT STOP. THE CONTACT STATED THAT THIS OCCURRED ONCE BEFORE WHILE ATTEMPTING TO BACK UP. THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 141,000. UPDATED 02/15/08. *LJ THE CONSUMER HIT 2 OTHER VEHICLES. HE WAS UNABLE TO STOP THE VEHICLE.

STERLING TRUCKS WITH TUFF-TRAC REAR SUSPENSION, THE SPRING MOUNTS ON THE AXLES ARE HITTING THE TRUCK FRAME. *TR

I AM WRITING TO INFORM YOU THAT THERE IS A SAFETY PROBLEM WITH THE HENDRICKSON HAULMAX SUSPENSION USED ON MEDIUM AND HEAVY DUTY TRUCKS. IN MY CASE THE BOLSTER SPRINGS BEGAN TO LEAN TO ONE SIDE OF MY TRUCK, AND THE BOLTS ON THE WHOLE SUSPENSION WOULD NEVER STAY TIGHT. WHEN THE VEHICLE WAS TAKEN TO THE GARAGE TO BE FIXED IT WAS NOTICED THAT THE WALKING BEAMS ON THE TRUCK WERE IN AN UNSAFE CONDITION AND THE WHOLE SUSPENSION NEED TO BE REPLACED. THE COMPANY I LEASE ON TO HAS FOUR TRUCKS WITH THIS SUSPENSION AND THEY ARE ALL DOING THE SAME THING, IN FACT ONE OF THEM THE SUSPENSION TOTALLY COLLAPSED ON 9/6/07 AND IS NOW IN THE SHOP GETTING REPAIRED. I WAS ALSO INFORMED BY A FELLOW DRIVER THAT THE COMPANY HE HAULS FOR HAS SOME TRUCKS WITH THIS SUSPENSION AND TWO OF THEM THE WALKING BEAMS BROKE IN HALF WHILE THE TRUCKS WERE GOING DOWN THE ROAD AT 70 MPH, RESULTING IN LOSE OF CONTROL OF THE VEHICLE. HENDRICKSON REDESIGNED THE BOLSTERS BUT THE WALKING BEAM ARE STILL THE SAME TYPE. EVENTUALLY PEOPLE WILL GET KILLED WHEN A WALKING BEAM BREAKS IN HALF AND THE TRUCK KILLS THEM. SOMETHING REALLY NEEDS TO BE DONE BEFORE THAT HAPPENS. *TR

DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE FUEL LINE ASSEMBLY BURST WITHOUT WARNING SPRAYING DIESEL FUEL ONTO THE VEHICLE AND THE HIGHWAY. THE CONTACT MANAGED TO PARK THE VEHICLE ON THE SIDE OF THE HIGHWAY WITHOUT FURTHER INCIDENT. THE CONTACT INSPECTED THE VEHICLE AND DETERMINED THE FUEL LINES WERE FRACTURED INTO AND NEEDED REPLACED. A NHTSA RECALL, #05V469000 REMEDY REPAIR TO THE ENGINE BY EMC RECALIBRATION AND REPLACEMENT OF THE FUEL LIFT PUMP WAS PERFORMED WHICH PERTAINED TO THE FUEL SYSTEM. HOWEVER, THE RECALL DID NOT REMEDY THE PROBLEM. THE DEALERSHIP WOULD NOT OFFER AN ADDITIONAL REPAIR WITHOUT CHARGE UNDER THE RECALL. THE MANUFACTURER WAS ALERTED.

2004 STERLING DUMP TRUCK FUEL LINES RUBBED TOGETHER CAUSING A LEAK. MECHANIC REPLACED. RECALL REPAIR WAS DONE BEFORE RECALL WAS ISSUED. *KB THE CONSUMER ALSO POINTED OUT TO THE MECHANIC THAT THE OTHER LINE WAS RUBBING, HOWEVER THE MECHANIC STATED HE COULDN'T FIX IT BECAUSE IT WAS NOT LEAKING. THE AIR CONDITION LINES WERE RUBBING ON THE FUEL FILTER AND THE ACCELERATOR WAS RUBBING ON THE 1/ 1/2 BRAIDED LINE TO THE TURBO. THE MECHANIC TOLD THE CONSUMER HE COULDN'T FIX THAT EITHER BECAUSE IT WAS NOT BROKEN. THE MECHANIC TOLD THE CONSUMER HE DIDN'T REPLACE THE FUEL LINE UNDER WARRANTY BECAUSE THE PIECE THE MECHANIC NEEDED, THE CONSUMER HAD CUT IT WHEN HE MADE THE REPAIRS HIMSELF. THE CONSUMER WENT TO ANOTHER MECHANIC AND THE WORK WAS PERFORMED. THE CONSUMER WAS TOLD IT WAS FREE OF CHARGE, HOWEVER SEVERAL DAYS LATER, THE CONSUMER RECEIVED A BILL IN THE MAIL. *JB

DASHBOARD IS BREAKING APART. MOST CRITICAL AREA AT THIS TIME IS WHERE THE FUSE BOX IS LOCATED. MOST OF THE PLASTIC HAS CRACKED BROKEN AND THE FUSE PANEL FELL OUT AND WAS HANGING BY THE ELECTRICAL WIRES. ANOTHER AREA OF IMPORTANCE IS WHERE THE AIR BRAKE SET/RELEASE VALVE IS LOCATED. THE PLASTIC GAVE WAY AND THE VALVE PUSHES FREELY BACK INTO THE DASH WITHOUT SUPPORT TO SET OR RELEASE. DETERIORATION HAS OCCURRED OVER TIME AND THE DETERIORATION IS CONTINUING. FUSE PANEL HAS BEEN SECURED TO FLOOR. AIR BRAKE VALVE HAS BEEN REINFORCED.JB

DT: CONTACT RECEIVED MANUFACTURER RECALL FL-424 SAYING TO TAKE THE TRUCK TO A DEALER. WHEN SHE CALLED DEALER TO MAKE AN APPOINTMENT DEALER SAID HE NEEDED TO ORDER THE RECALL PART. WHEN SHE CALLED BACK HE SAID THAT PART WASN'T IN YET. THE THIRD TIME SHE CALLED DEALER SAID HE HAD NOT ORDERED THE PART YET, AND HE NEEDED TO SEE THE TRUCK FIRST BEFORE HE ORDERED THE PART, AND HE WAS GOING TO CHARGE CONTACT FOR TAKING THE CAR APART AND PUTTING IT BACK TOGETHER AGAIN. ALSO, HE WOULD HAVE TO CHARGE THEM FOR THE PART IN ORDER TO GET THE PART OVERNIGHT. CONTACT DID NOT WANT WANT TO TAKE VEHICLE BACK TO THE DEALER BECAUSE HE WAS SAYING THAT IT WILL TAKE A WEEK TO GET THE WORK DONE. SHE SAID HER RECALL LETTER STATED IT SHOULD TAKE TWO HOURS TO DO THE REPAIRS. *AK

DT: STEERING BOX; THE NORTHEAST HAS A PROBLEM THERE ARE 3 TOWNS IN THIS COUNTY WHO HAD THESE SAME PROBLEMS. SALT FROM THE ROADS GOT INTO THE STEERING BOX, AND THE VEHICLE WAS COMPLETELY DISASSEMBLED. *AK

OUR NAMED INSURED, [XXX], PURCHASED A 1999 DODGE Q1500 FROM SUNFLOWER DODGE IN LATE 2000, EARLY 2001. VEHICLE HAD ORIGINAL TIRES. TIRE TREAD SEPERATED AND ACCIDENT OCCURRED 08/07/2004. ONE CAR ACCIDENT. [XXX] *AK UPDATED 07/24/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)