2019 SUBARU ASCENT Complaints

The contact owns a 2019 Subaru Ascent. The contact stated that while driving at an undisclosed speed, there was an abnormally loud sound coming from the vehicle. Upon investigation, the contact self-diagnosed that the front struts were faulty. The dealer was made aware of the failure, and the contact was waiting for a callback from the dealer. The vehicle was not diagnosed nor repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The rear struts were previously replaced in 2019 by the dealer. The failure mileage was approximately 43,000.

The contact owns a 2019 Subaru Ascent. The contact stated that while the contact was attempting to shift gear, the gear selector failed to operate as designed. The failure occurred on cold starts. There were no warning lights illuminated. The vehicle was taken to the local dealer where they were unable to duplicate the failure. The vehicle was not repaired. The contact stated the failure was related to NHTSA Campaign Number: 21V955000 (Power Train). The manufacturer was not notified of the failure. The approximate failure mileage was 20,000.

Transmission slipping especially while climbing an incline though it’s happened while on flat surface accelerating

The contact owns a 2019 Subaru Ascent. The contact stated that while driving at 40 MPH, she heard a cracking sound coming from the windshield and saw a minor crack on the driver's side of the windshield. The contact drove the vehicle to her residence and parked it. The next day, the contact noticed that the crack had extended to approximately 5-feet long. The vehicle was taken to the dealer who replaced the windshield; however, the failure reoccurred. The contact stated that while driving at 30 MPH, the windshield made an exploding sound and there was an 8-inch-long circle crack on the driver's side of the windshield. The vehicle was taken back to dealer who replaced the windshield for a second time; however, the failure recurred while driving. The contact stated that she sealed the half inch long crack that was on the driver's side of the windshield herself. The manufacturer was notified of the failure but did not provide any assistance. The vehicle was not repaired. The failure mileage was approximately 4,500.

The vehicle keeps discharging my battery after multiple short trips. I have reported to dealer, they said it was a faulty tailgate sensor but after the repair, it still happens, with increased frequency over time.

Front brakes squealing at low speed stops. This was confirmed at the dealership when pulling into the service department. And, severe vibration and shuttering in the steering wheel and break pedal when applying brakes at high speeds. This could not be replicated at the dealership. Dealership inspected front brakes and 're surfaced front rotors twice during same visit. Same symptoms still occur. No visual early warning signs are or were present.

My battery drains rapidly on many occasions, and as you can assume it is never a fun time being stranded. When you own a car this expensive, you expect it to work. We have replaced the battery twice already in our 2019. The car completely shuts down with the drained battery and leaves you stranded and begging for a battery jump. With two kids and being a women this leaves me vulnerable to many dangers. I would say including the time Subaru replaced the battery and the time my husband replaced it, we have lost total power due to this failure a dozen times or more. If I’m loading feed bags or recycling and the trunk is open for more then 30 minutes ,without the car being turned on burning fuel and releasing carbon dioxide into my face, the car will die. I am aware of it’s sensitive battery and try to avoid these situations, BUT it happened again on vacation this weekend prompting me to be quite angry with the car. It is a definite issue with the Subaru its-self and not an error on its humans part. The car battery drains completely because of wiring issues. The defect has cost me over $500 plus hours of stress and anxiety. I’d like to join the class action law suit against Subaru. After reading that they, Subaru corporation, claim no responsibility.

The battery drains prematurely. I have been stranded waiting for 3 + hours for roadside assistance due to dead batter 3 times in December 2021. The dealer told me that due to the number of computers in the 2019 Subaru Acsent that it had to be driven at least twice a week to avoid this problem. The dealer had to replace the battery under the warranty because it burned up when they tried to charge it. touring sub

Rear lift-gate (power tailgate hatch) emits an audible constant tone, and will not open. The car can be in park, off, or driving and will not stop the audible tone and the lift gate remains locked closed. You can not unlock the lift-gate by using the door mounted unlock, the rear lift-gate button or by key fob. No matter what the lift-gate will remain in a locked and fixed state. The only (temporary) fix is to manually disconnect the battery terminals and "reset" the car. No warning lights are displayed, dealership is unable to "find" a trouble code or fix. This is an ongoing problem, occurring with intermittent frequency. This is certainly a safety issue, as a rear occupant can be trapped in case of an emergency.

My Subaru Ascent 2019 is 2.5 years old. The windshield has developed a crack on its own on a long drive. The crack first appeared at the bottom of windshield near front passenger seat, and has started spreading sideways towards driver side in a zig-zag fashion. It's about 10 inches long now. I called Subaru service center and informed them about the crack. The service center said one of their managers will call me to discuss. I'm waiting for the call. I had a similar random crack appear on the sunroof 6 months after purchasing the car. It also appeared on a long drive. Subaru inspected and initially refused to cover the sunroof under warranty. They later came around and replaced the sunroof on their own and without charge to me.