2019 SUBARU ASCENT Complaints

DEAD BATTERY WITHOUT WARNING. THE CAR HAS ONLY $11,100 MILES ON IT. I HAD TO CALL ROADSIDE SERVICE FOR A JUMP AND GO TO THE NEAREST PLACE AND BUY A NEW BATTERY. THIS OCCURRED ON A SUNDAY. THE VEHICLE WAS STATIONARY IN MY GARAGE. I HAVE AN EXTENDED WARRANTY AND ALL MAINTENANCE AND RECALLS HAVE BEEN DONE AT A DEALERSHIP IN A TIMELY MANNER. I HAD NO INDICATION THAT THERE WAS A BATTERY PROBLEM.

I HAD BRAKES REPLACED IN DECEMBER 2020 WITH 50,000 MILES ON THE CAR. FOR THE LAST FEW WEEKS, I HAVE NOTICED WOBBLING/PULSING WHEN I PRESS ON THE BRAKE. SUSPICIOUS THAT IT WAS THE ROTORS, I HAD THE MECHANIC WHO WAS DOING MY 60,000 MILE SERVICE CHECK THE ROTORS. HE LET ME KNOW THAT THE ROTORS AREN'T EVEN CLOSE TO BEING WARPED. I CALLED SUBARU OF AMERICA WHO IN TURN TOLD ME THAT THIS WAS A "NEW" PROBLEM WITH A "NEW" LIMITED AVAILABILITY PART THAT JUST CAME OUT IN THE PAST TWO WEEKS. BOTH SUBARU OF AMERICA AND THE SUBARU DEALERSHIP I DEAL WITH SAY THIS IS UNDER NORMAL WEAR AND TEAR AND THEY WILL NOT REPLACE IT UNDER WARRANTY. I UNDERSTAND THAT BRAKES ARE WEAR AND TEAR, BUT I ALREADY REPLACED MY BRAKES AND PAID FOR THOSE OUT OF POCKET. IT IS NOT MY FAULT THAT THERE IS AN ISSUE WITH THE MANUFACTURING OF REPLACEMENT BRAKES TO WHERE THE CAR HAS THIS PROBLEM. SINCE IT IS THE BRAKING SYSTEM, IT COULD OBVIOUSLY BE A SAFETY ISSUE. THEY WANT ME TO PAY OUT OF POCKET FOR THIS BRAKE PAD KIT (TO THE TUNE OF $200+ AFTER LABOR) WHEN ALL I DID WAS REPLACE THE BRAKES WITH WHAT THEY CAME UP WITH. IF THAT PART IS WRONG, SUBARU NEEDS TO TAKE CARE OF IT.

WINDSHIELD CRACKED FOR NO REASON AND QUICKLY SPREAD OVER 12 INCHES AND NOW EFFECTS THE EYE SIGHT SYSTEM.

REPEATED (MANY TIMES) FAILURE OF BATTERY. STATIONERY. POTENTIAL FOR BEING LEFT WITHOUT TRANSPORTATION IN AN ISOLATED AREA.

I ALREADY REPLACED THE BATTERY IN LESS THAN 2 YEARS AND LESS THAN 25000 MILES.I HAVE NOTICED THAT THE BATTERY LEVEL IS LESS THAN 12V WHEN I DON'T USE THE CAR FOR AROUND 5 DAYS. TO PREVENT THE BATTERY DRAIN I'VE BEEN CHARGING IT EVERY WEEK OR LESS. I HAVE ALSO AVOIDED USING THE TRUNK BECAUSE IT SEEMS TO DRAIN THE BATTERY FASTER. PARKING THE CAR FOR A DAY AND USING THE TRUNK SEVERAL TIMES DOES BRING THE BATTERY LEVEL TO LESS THAN 12V.

EVEN THOUGH I DRIVE MY 2019 ASCENT REGULARLY, I HAD TO JUMP START MY BATTERY TWICE LAST YEAR WITHIN A SPACE OF 1 MONTH. THE DEALER TOLD ME NOTHING WAS WRONG. ON MARCH 28, 2021, HAVING DRIVEN 500 MILES FROM MY HOME IN CA TO SCOTTSDALE AZ, MY BATTERY COMPLETELY DIED AND AAA TOLD ME HAVE HAD ISSUES WITH SUBARU BATTERIES & I HAD TO PURCHASE A NEW ONE AT A COST OF $207. MY SUV BOUGHT IN JULY 2019 HAS A LITTLE OVER 8,000 MILES AND WHEN I CONTACTED SUBARU, THEY BASICALLY BLAMED VARIOUS THINGS AND SUGGESTED I TAKE IT TO A DEALER.

THE CAR BATTERY KEEPS DYING. THE FIRST BATTERY DIED A LITTLE AFTER A YEAR. THE SECOND CAR BATTERY DIED TWO MONTHS AND FEW DAYS LATER. I DRIVE THE CAR A FEW TIMES A WEEK. I'VE NEVER HAD A DIFFERENT CAR DIE UNDER THE SAME DRIVING CONDITIONS. WHEN I JUMP START THE CAR AFTER THE BATTERY DIES, THE ELECTRONICS IN THE CAR DO NOT FUNCTION PROPERLY. WHEN I QUICKLY STEER THE STEERING WHEEL, EYESIGHT, POWER STEERING, AND OTHER VARIOUS ELECTRONICS RAPIDLY TURN ON AND OFF. THIS SEEMS TO INDICATE THAT THE BATTERY CANNOT BE CHARGED, AND SUFFICIENTLY POWER THE VEHICLE, WHILE THE VEHICLE IS RUNNING AND CAUSES UNSAFE DRIVING CONDITIONS. AFTER RECEIVING THE NEW BATTERY, THESE ISSUES WERE MITIGATED UNTIL THE NEW BATTERY DIED TWO MONTHS LATER AND THE SAME BEHAVIOR IS HAPPENING AGAIN. THE FIRST TIME I WENT TO THE DEALERSHIP ABOUT THIS ISSUE, THEY SAID THE BATTERY WAS FAULTY AND REPLACED IT WITH A NEW BATTERY UNDER WARRANTY. I'M STILL WAITING FOR MY NEXT SERVICE APPOINTMENT TO RESOLVE THIS ISSUE.

SMALL CRACK IN WINDSHIELD HAS SPREAD ACROSS ENTIRE WINDSHIELD RAPIDLY. WE DO NOT RECALL WHEN THE SMALL CRACK OCCURRED BUT THE CRACK SPREAD ACROSS THE ENTIRE WINDSHIELD IN ROUGHLY TWO WEEKS TIME.

ELECTRICAL SYSTEM HAS SOME SORT OF RESIDUAL POWER DRAW WHEN PARKED THAT COMPLETELY DRAINS THE BATTERY. EVEN WHEN CAR IS DRIVEN THE DAY BEFORE, AFTER BEING PARKED OVERNIGHT HAS RESULTED IN A DEAD BATTERY 8-10 TIMES. NO LIGHTS LEFT ON OR DOORS OPEN (EVEN REAR LIFT GATE IS CLOSED PROPERLY)

PURCHASED THE ASCENT NEW, HAVE HAD THE VEHICLE IN MULTIPLE TIMES WITH TRANSMISSION COMPLAINTS ONLY TO HAVE "UPDATES DONE", TRANSMISSION RECENTLY WENT COMPLETELY OUT WHILE TURNING ACROSS TRAFFIC IN FRONT OF ONCOMING TRAFFIC, VEHICLE TOWED TO CLOSEST DEALERSHIP, TRANSMISSION REPLACED, DROVE LESS THAN 30 MILES, CAR STILL HESITATING WHILE TRYING TO SWITCH GEARS AROUND 40MPH AND WHINING NOISE (SAME AS INITIAL 3 COMPLAINTS PRIOR TO TRANSMISSION GOING OUT COMPLETELY). WENT TO CLOSEST DEALERSHIP RELATED TO CONCERN OF DRIVING ON FREEWAY FOR SAFETY, WAS TOLD TRANSMISSION NEEDED 2 UPDATES (AS PREVIOUSLY TOLD PRIOR TO TRANSMISSION GOING OUT). NOW 5TH VISIT WHILE STILL UNDER FACTORY WARRANTY BUT WILL ONLY WARRANTY NEW TRANSMISSION FOR 1 YEAR. VEHICLE ALSO HAD A RECALL ON CVT TRANSMISSION/CHAIN SLIP. CAR IS A SAFETY HAZARD FOR MYSELF AND OTHERS ON FREEWAY YET I CONTINUE TO BE SENT HOME WITH "CVT UPDATES AND A CONTINUED WHINING NOISE" EVEN AFTER THIS LED TO TRANSMISSION FAILURE COMPLETELY PREVIOUSLY. BE VERY CAUTIOUS WHEN PURCHASING A SUBARU, ISSUES STARTED ON CAR AROUND FEB. 2020 OR 30,000 MILES, TRANSMISSION COMPLETELY OUT AT 50,000