2019 SUBARU ASCENT Complaints

WIFE WAS DRIVING HOME FROM WORK APPROXIMATELY 09:10 PM(25901 RIVERWOODS RD, METTAWA, IL 60045) NO ONE WAS SERIOUSLY INJURED IN AUTOMOBILE FIRE I-94 1 MILE SOUTH OF ROUTE 176(EXIT 16(/ROCKLAND ROAD). AFTER NO MORE THAN A MINUTE ON THE INTERSTATE, I NOTICED SOME SMOKE AND PULLED IMMEDIATELY OFF TO SIDE OF ROAD AS SOON AS POSSIBLE (AROUND 1.5-2.0 MILES FROM WORK) AND AROUND 5 MIN INTO DRIVE FROM DEPARTURE FROM ADDRESS LISTED ABOVE. WAS FORTUNATE THAT OFFICER M ZAWIEROWSKI WAS DRIVING BY AND ABLE TO ASSIST AND CALLED FIRE DEPARTMENT. WHEN OFFICER STATED WENT BACK TO CAR NOTICED THAT CAR LOCKED UP ALL DOORS AND STATED HOW FORTUNATE YOU (WIFE) WERE ABLE TO ESCAPE. THE ONLY WARNING WAS SMELL AND SMOKE, MINUTE LATER CAR WAS BURNING AND WITHIN SHORT TIME HEAT AND SMOKE WAS SEVERE THAT STATE POLICE CALLED FIRE DEPARTMENT

PURCHASED A NEW 2019 SUBARU ASCENT IN FEBRUARY 2019. AFTER HAVING IT HOME A FEW DAYS NOTICED A CHIP WITH A SMALL CRACK IN THE WINDSHIELD ON THE BOTTOM DRIVERS SIDE CORNER NEAR THE BLACKED OUT AREA, WHICH I DID NOT SEE WHEN I TOOK THE CAR. CALLED THE DEALERSHIP AND BROUGHT THE CAR IN TO SHOW THEM. THEY SAID THERE WAS NOTHING THEY COULD DO AND I WOULD HAVE TO PAY FOR A NEW WINDSHIELD. A MONTH LATER I WROTE A LETTER TO THE OWNER OF THE DEALERSHIP AND NEVER RECEIVED A RESPONSE OR ACKNOWLEDGMENT OF MY LETTER. A YEAR LATER THE SMALL CRACK TURNED INTO A VERY LARGE CRACK AND ULTIMATELY I HAD TO REPLACE THE WINDSHIELD IN MARCH, 2020, AND PAY THE DEDUCTIBLE ON MY INSURANCE POLICY.

TL* THE CONTACT OWNS A 2019 SUBARU ASCENT. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE VEHICLE WOULD INDEPENDENTLY SHIFT OUT OF THE DRIVE POSITION. AS A RESULT, THERE WAS A LOUD KNOCKING AND SCREECHING NOISE COMING FROM THE VEHICLE. THE CONTACT STATED THAT AFTER SHIFTING BACK INTO THE DRIVE POSITION, THE ACCELERATOR PEDAL WOULD APPLY ON ITS OWN CAUSING THE CONTACT TO DEPRESS THE BRAKE PEDAL IN ORDER TO CONTROL THE SPEED OF THE VEHICLE. THE CONTACT MANAGED TO MAKE IT TO THEIR DESTINATION SAFELY. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHO DIAGNOSED THAT A SOFTWARE UPDATE WAS NEEDED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 6991.

BATTERY HAS DIED AT LEAST 3-4 TIMES SINCE PURCHASING THE CAR. ALSO ONGOING ISSUES WITH THE RADIO- RADIO HAS STOPPED WORKING COMPLETELY BEFORE TWO INSTANCES WHEN THE RADIO DIED. AMPLIFIER HAS BEEN CHANGED IN CAR AND SERVICED MULTIPLE TIMES. ONCE WHILE DRIVING, THE CAR DIED WHILE DRIVING IT AND STEERING LOCKED.

CAR JUST DOESNT START AND NEEDS TO BE JUMPED RANDOMLY, YET DEALERSHIP SERVICE DEPT COULD FIND NO PROBELMS. ALSO WIERD LAGS, NOISES OCCURING WHILE DRIVING. THIS CAR IS TOO NEW AND HAS 18,000 MILES ON IT, SHOULDNT BE HAVING THESE TYPES OF PROBLEMS. HAPPENED NUMEROUS TIMES SINCE PURCHASE 2019 AND 2020, MOST RECENT JAN 2021 BROUGHT INTO DEALERSHIP SERVICE LARRY MILLER SUBARU BOSIE ID.

WINDSHIELD EASILY CRACKED < HAD TO GET REPAIR IN !ST 6MOS W/ CAR, HAS SEALED CRACK DEEP CHIP IN MIDDLE OF WINDSHEILD.

TL* THE CONTACT OWNS A 2019 SUBARU ASCENT. THE CONTACT STATED THAT THE WINDSHIELD CRACKED WITHOUT IMPACT. THE VEHICLE WAS TAKEN TO A GLASS REPAIR SHOP AND REPAIRED BUT NOT REPLACED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,965.

MY BATTERY DRAINS SURPRISINGLY QUICKLY FROM SIMPLE ACTIVITIES LIKE USING THE REAR HATCH DOOR A FEW TIMES BETWEEN STARTS, HAVING THE FRONT LIGHTS ON FOR AS LITTLE AS 15 MINUTES BETWEEN STARTS, AND HAVING THE DOME LIGHTS ON FOR AS LITTLE AS 1 HOUR BETWEEN STARTS. THIS HAS LEFT ME STRANDED MULTIPLE TIMES INCLUDING AT A FOREST CAMPGROUND WITHOUT CELL COVERAGE. I HAVE USED AAA ASSIST MULTIPLE TIMES, AND THE HELP OF STRANGERS. I HAVE ALSO HAD TO PURCHASE A JUMP START BATTERY TO KEEP IN MY CAR. I HAVE ASKED SUBARU TO FIX THE PROBLEM, AND BEEN TOLD SIMPLY THAT MY BATTERY AND ELECTRICAL SYSTEMS ARE WORKING NORMALLY.

THE BATTERY DOES NOT STAY CHARGED NOR CAN I GET IT TO CHARGE ABOVE 80%. I STORE HER IN A GARAGE. IN THE LAST TWO WEEKS, THE BATTERY HAS BEEN DEAD (AND REQUIRED A JUMP) 3 TIMES IN 2 WEEKS. I GET UP AND GO INTO THE GARAGE TO START THE VEHICLE AND THE BATTERY IS JUST DEAD. I TOOK IT TO THE DEALER TO TEST THE BATTERY AND WAS TOLD THAT THERE IS NOTHING WRONG WITH IT. MY CONCLUSION IS THAT IT MUST BE AN ELECTRICAL PROBLEM.

WINDSHIELD CRACKED BY ITSELF WHILE DRIVING DOWN A ROAD AT 45MPH. STEREO SYSTEM DEFECTIVE. STEREO HAS BEEN REPLACED 3 TIMES ALREADY