2019 SUBARU ASCENT Complaints

TL* THE CONTACT OWNS A 2019 SUBARU ASCENT. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE WINDSHIELD CRACKED WITHOUT IMPACT. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, ASSISTANCE WAS NOT PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 6,100.

WE HAD A ROCK HIT OUR DASHBOARD WHILE WE WERE PULLING COMING OFF AN ON-RAMP ONTO AN INTERSTATE AND RESULTED IN A SMALL CHIP. WITHIN AN HOUR OF DRIVING IT AFTER THE CHIP A CRACK RESULTED OUTWARD TO THE DRIVER SIDE OF THE WINDOW TO THE FRAME AND DOWN TOWARDS THE HOOD TO THE FRAME. THIS QUICKLY IMPAIRED OUR VISION AND MADE IT DIFFICULT TO DRIVE. THE WINDSHIELD WAS NOT REPAIRABLE AND WE SPENT ABOUT $950 OUT OF POCKET TO REPAIR THE WINDSHIELD AS IT HAD TO BE ORDERED THROUGH THE DEALERSHIP. ON A SIDE NOTE AFTER THE REPAIR THE RAIN SENSE WINDSHIELD WIPERS STOPPED WORKING AFTER THE WINDSHIELD REPAIR AND NEITHER THE GLASS SHOP THAT DID THE WINDSHIELD REPLACEMENT NOR THE DEALERSHIP UNDER WARRANTY WOULD TAKE OWNERSHIP OF THIS ISSUE AND WOULD NOT FIX THE DEFECTIVE ITEM. *TR

WINDSHIELD CRACKED HALFWAY ACROSS JUST SITTING IN THE GARAGE. SUBARU WOULD NOT COVER IT UNDER WARRANTY EVEN THOUGH THE VEHICLE WAS ONLY A LITTLE OVER A YEAR OLD. WILL NOT BUY ANOTHER SUBARU. *TR

HAD TWO CHIPS IN THE WINDSHIELD, ONE CRACKED AND HAD TO REPLACE WINDSHIELD. 24 HRS LATER HAD ANOTHER CHIP AND ANOTHER WITHIN A COUPLE OF WEEKS. I ONLY DRIVE ON THE FREEWAY ONCE PER WEEK AND DON'T DRIVE MUCH BECAUSE I WORK FROM HOME. I USED TO DRIVE 60 MILES ON THE FREEWAY EVERY DAY FOR SCHOOL AND WORK WHEN I OWNED A SUBURA IMPREZA (2007) AND OUTBACK (2014) AND NEVER ONCE HAD A CHIP IN THOSE 5 YEARS UNTIL I PURCHASED ASCENT. I EXPRESSED MY CONCERNS AND WAS TOLD BY THE DEALERSHIP THAT THE NEW SUBARUS USE A THINNER GLASS DUE TO THE NEW EYE SIGHT FEATURE AND YOU DO NOT GET THE OPTION TO PURCHASE A THICKER GLASS WINDSHIELD. *TR

MOON ROOF CRACKED. CAR WAS PARKED AWAY FROM TREES ETC. ROOF WAS IN TACK WHEN PARKED. VEHICLE WAS NOT IN MOTION. WHEN I RETURNED TO MY VEHICLE 2 HOURS LATER IT HAD A HUGE CRACK EXTENDING FROM BACK TO FRONT OF WINDOW. IT WAS A WARM SUNNY DAY, BUT NOT EXCESSIVELY HOT.

PREMATURE BATTERY FAILURE. TWICE SINCE PURCHASE, THE BATTERY HAS FAILED TO START THE CAR AND HAD TO BE JUMP STARTED. BOTH TIMES THE TEMPERATURES WERE MODERATE AND THE CAR HAD BEEN DRIVEN AT LEAST 20 MILES BEFORE BEING PARKED. *TR

MY BATTERY HAS DIED ON MULTIPLE OCCASIONS DUE TO A LARGE CONTINUOUS INDEFINITE POWER DRAW WHEN THE REAR LIFT GATE IS OPEN. THE BATTERY WILL DIE WITH JUST AN HOUR OR TWO OF THE LIFTGATE BEING OPEN. THIS HAS HAPPENED WHILE PACKING THE CAR AND WHILE CAMPING. I BOUGHT THIS CAR BECAUSE IT, AND SUBARU IN GENERAL, ARE ADVERTISED AS GOOD FOR OUTDOOR ACTIVITY. COULDN'T HAVE BEEN MORE WRONG. IT'S A SERIOUS SAFETY CONCERN. THIS COULD LEAVE A FAMILY STRANDED IN THE WILDERNESS. I'VE BEEN LUCKY TO BE WITH PEOPLE THAT HAD MORE RELIABLE OUTDOOR VEHICLES TO PROVIDE A JUMP. AND NOW I KNOW I CAN'T TRUST MY CAR TO START SO I WON'T BE USING IT FOR EXTENDED OUTDOOR TRIPS. *TR

I BOUGHT THE CAR NEW. 2-3 MONTHS LATER I WENT ON VACATION AND CAME BACK TO A HUGE CRACK IN THE WINDSHIELD THAT SPONTANEOUSLY APPEARED IN MY HEATED GARAGE WITHOUT AN ASSOCIATED CHIP. IT GRADUALLY EXPANDED BUT I WAITED UNTIL AFTER WINTER TO REPLACE TO AVOID ADDITIONAL CHIPS IN THE WINTER. 2-3 MONTHS AFTER I REPLACED FOR $700 WHILE DRIVING AGAIN A SPONTANEOUS CRACK APPEARED BEFORE MY EYES STARTING AT THE EDGE AND MOVING DOWN WITHOUT ANY APPARENT ROCK HITTING IT PRIOR. SINCE THEN 3 ADDITIONAL CRACKS HAVE APPEARED LARGELY COVERING MY WINDSHIELD. I LIVE IN ALASKA AND HAVE FOR YEARS. I HAVE 4 VEHICLES AND THIS ONE IS JUST DRIVEN AROUND TOWN. THE SUBURBAN WINDSHIELD IS COVERED IN CHIPS BUT NEVER IN MY 20+ YEARS OF CAR OWNERSHIP OF 20 OR SO VARIOUS CARS HAVE SEEN A WINDSHIELD THAT CRACKS TO THIS EXTENT WITHOUT LARGE ROCKS EVEN HITTING IT. THESE CRACKS ARE NOT A CHIP FROM A ROCK THAT EXPANDS. THERE IS CLEARLY A FLAW WITH THIS WINDSHIELD. FIRST TIME I WAS LIKE HUH WEIRD. SECOND WINDSHIELD WITH SAME EXACT PROBLEM, THERE IS CLEARLY AN ISSUE. DEALER IS TELLING ME TOUGH COOKIES LADY. THESE WINDSHIELDS ARE LIKE 1000$ TO REPLACE WITH THE RECALIBRATION REQUIRED. *TR

THE CAR WAS IN THE USUAL PARKING SPACE WHEN I GO TO WORK. NO HAZARD OR DEBRIS THAT MIGHT HIT THE CAR/ WINDSHIELD BUT TODAY WHEN I GET OFF FROM WORK, MY WINDSHIELD HAS A 30' LINEAR CRACK, EXTENDING FROM THE PASSENGER SIDE UP TO THE MIDDLE OF THE WINDSHIELD. THERE IS NO MARK THAT THE WINDSHIELD IS HIT BY A STONE OR DEBRIS OR HIT BY SOMETHING HARD. I DON'T KNOW WHAT HAPPEN OR HOW IT GOT A CRACK. IT MIGHT BE POSSIBLE THAT THE WINDSHIELD WAS CRACK BY THE DIRECT HEAT OF THE SUN? MAYBE THE WINDSHIELD IS DEFECTIVE ON IT'S OWN AFTER CERTAIN TIME. OUR SUBARU ASCENT WAS PURCHASED ALMOST 23 MONTHS AGO WITH 30K MILEAGE. *TR

MY COMPLAINT IS THAT THE WINDSHIELD SPONTANEOUSLY CRACKS. I HAVE REPLACED MY WINDSHIELD ONCE LAST YEAR THINKING IT WAS CAUSED BY A SMALL ROCK. 5/29/20 MY WIFE INFORMED ME THAT ANOTHER ONE HAS FORMED AND DUE TO COVID MY WIFE HAS NOT LEFT THE HOUSE MUCH WHILE SHE HAS BEEN WORKING REMOTELY. *TR