2019 SUBARU ASCENT Complaints

WE ARE NOW ON OUR THIRD WINDSHIELD REPLACEMENT. SINCE OWNING THIS VEHICLE - WE HAVE HAD THE WINDSHIELD CRACK FOR NO APPARENT REASON. IT IS EXTREMELY FRAGILE. I HAVE OWNED NUMEROUS CARS AND HAVE NEVER SEEN ANYTHING LIKE THIS! YEAR AGO WE USED TO LIVE DOWN THE ROAD FROM A GRAVEL PIT AND EXPERIENCED A LOT OF LOOSE GRAVEL FROM TRUCKS AND OTHER VEHICLES - AND NEVER SAW ANY CRACKED WINDSHIELDS. EVERY REPAIR IS ALMOST $1,000! WE REPLACED THE FIRST ONE ONLY TO HAVE THE NEW WINDSHIELD CRACK 2 WEEKS LATER. THIS IS RIDICULOUS. THIS IS OUR FIRST NEW CAR AND IT IS COSTING US MORE THAN ANY OF OUR USED CARS EVER HAS. SUBARU IS IGNORING US AS NONE OF MY EMAILS OR PHONES CALLS HAVE BEEN RETURNED.

THE WINDSHIELD SPONTANEOUSLY FORMED A CRACK NEAR THE EYESIGHT CAMERAS THAT EVENTUALLY SPANNED THE ENTIRE WINDSHIELD AFTER A FEW DAYS. WAS DRIVING ON THE HIGHWAY WITH NO OTHER VEHICLES IN THE AREA. NO IMPACT OCCURRED. IMMEDIATELY THE EYESIGHT STOPPED WORKING AS WELL.

OUR WINDSHIELD CRACKED AND WE HAD TO REPLACE IT NOT TOO LONG AFTER PURCHASING. WE HAVE HAD PROBLEMS WITH OUR HEATER LOCKING AND NOT BEING ABLE TO TURN IT OFF OR OUR DRUNK LOCKING AND WE CANT OPEN IT WE ARE UNABLE TO UNLOCK IT.... WE PUT IN SEVERAL COMPLAINTS ABOUT A GRINDING NOISE WHEN WE BREAK SINCE WE BOUGHT THE CAR. I NOTICED IT WHEN I FIRST DROVE IT AND THEY TOLD ME IT WAS NORMAL. WHEN THE CAR TAKES OFF THERE IS A SHAKE AND STALL BEFORE IT MOVES. ALSO WHEN DRIVING IT FEELS LIKE IT JOLTS AND THEN GOES AGAIN ALSO A COMPLAINT....

A PEBBLE FROM A GRAVEL COMPANY HIT MY WINDOW WHILE I WAS IN MOTION ON A HIGHWAY, CAUSING A SMALL CHIP. BY THE NEXT MORNING A CRACK ACROSS MY ENTIRE WINDSHIELD HAD APPEARED.

WAS DRIVING APPROX 40 MPH WHEN I HEARD A SMALL BANG. AT FIRST I THOUGHT I KICKED UP A SMALL STONE. 30 SECONDS LATER A CRACK DEVELOPED IN FRONT OF THE FRONT SEAT PASSENGER. AT FIRST IT WAS ONLY ABOUT 6 INCHES LONG. AN HOUR LATER IT WAS CLOSE TO 18 INCHES

WINDSHIELD CRACKED AGAINST THE DRIVER'S SIDE PILLAR ABOUT MIDWAY UP WHILE SITTING IN DRIVEWAY. WITHIN A COUPLE WEEKS, CRACK INCREASED IN SIZE UNTIL IN FRONT OF DRIVES VIEW.

ONE NIGHT WHILE DRIVING NORMALLY DOWN A SMOOTH ROAD TO OUR HOUSE, MY FIANC NOTICED A SIGNIFICANTLY LARGE CRACK IN THE BOTTOM OF MY WINDSHIELD ON THE PASSENGER SIDE. I HADN'T BEEN HIT BY ANYTHING, NOR WAS I ANYWHERE NEAR FLYING OBJECTS THAT COULD HAVE CAUSED SAID CRACK. WITHIN THE NEXT TWO DAYS OR SO THE CRACK TRIPLED IN SIZE WITH NO REASON. AT THIS POINT IT WAS ACROSS 1/4 OR SO OF THE BOTTOM OF MY WINDSHIELD. I IMMEDIATELY CALLED SUBARU OF GEORGETOWN TO SCHEDULE A REPLACEMENT. I HAD TO PAY OUT OF POCKET BECAUSE MY INSURANCE SCREWED ME OVER. THAT WAS $1000 I WASN'T PLANNING TO SPEND WHILE ALSO PLANNING MY WEDDING.

WHILE DRIVING AT HIGHWAY SPEEDS, MY 2019 SUBARU ASCENT WINDSHIELD CRACKED SUDDENLY WITH NO APPARENT CAUSE. THE CRACK WAS 2 INCHES WIDE IN THE UPPER CENTER. VERY UPSETTING AS I HAD JUST BOUGHT THE CAR THE DAY PRIOR. DEC 7TH, 2019

1ST REPLACEMENT: REPLACED FACTORY WINDSHIELD (7/27/19) DUE TO CRACK FROM TOP RIGHT TO THE MIDDLE OF THE GLASS. 2ND REPLACEMENT: ON THE HIGHWAY ON RAMP AT <55 MPH, A PEBBLE HIT ON THE DRIVERS SIDE TOWARDS THE BOTTOM OF THE OEM (7/27/19) REPLACEMENT WINDSHIELD AND A SUBSTANTIAL CHIP (IMMEDIATE SPIDER CRACK) RESULTED. IN PROCESS OF HAVING THE CHIP FILLED, A 12" CRACK FORMED THAT SPREAD TOWARDS THE EXTERIOR EDGE AND INTERIOR OF THE WINDSHIELD. REPLACED WINDSHIELD ON 3/5/20 (SECOND WINDSHIELD REPLACEMENT IN LESS THAN 8 MONTHS). STILL CONCERNED ABOUT RELIABILITY AND INTEGRITY OF THE OEM/FACTORY WINDSHIELDS THAT ARE INSTALLED ON THE SUBARU ASCENT.

CAR SHAKES WHEN IT IS NOT IN MOTION. WHEN THE CAR IS STOPPED ON THE ROAD, OR BRAKES ARE ENGAGED THE CAR WILL VIOLENTLY SHAKE. WHEN THE CAR ENGINE IS STARTING THE CHECK ENGINE LIKE FLASHES.