2019 SUBARU ASCENT Complaints

WE TOOK OUR 2019 ASCENT IN BECAUSE WE WERE HEARING SOME WEIRD NOISES COMING FROM THE FRONT END ROUGHLY 5000 MILES. UPON FURTHER INSPECTION THE SUBARU DEALERSHIP INFORMED US THAT THERE WAS AN ISSUE WITH THE STEERING RACK. THEY ASKED US TO ALLOW THEM TO ORDER A NEW STEERING RACK AND THEY WOULD CALL US AND SETUP AN APPOINTMENT TO CHANGE OUT THE RACK. ON SATURDAY THE AUG 17TH WE WENT ON A DRIVE WITH A TECHNICIAN TO SHOW HIM WHAT WE WERE FEELING IN THE TRANSMISSION. HE DROVE IT FOR PROBABLY 15 TO 20 MINUTES, SEVERAL DIFFERENT SPEEDS. HE TOO NOTICED SOME WEIRD SHIFT POINTS. ALSO COULD HEAR THE FRONT END. WE LEFT IT THERE AND CALLED THEM TODAY (19TH) TO FIND OUT THAT IT ISN'T THE STEERING RACK. IT'S THE COIL SPRINGS HITTING SOMETHING CAUSING THEM TO CHIP. THE TECHNICIAN STATED, WE WILL GET WITH THEM ON A NEW UPDATED PART AND YOU CAN PROBABLY COME IN AND SWAP OUT CARS UNTIL WE GET THE PARTS IN. MEANING, GIVE BACK SERVICE VEHICLE FOR OURS. I TOLD HIM AT THAT POINT THAT I HAVE NO ISSUES WITH THEM KEEPING IT TO REASSURE IT'S SAFE FOR OUR FAMILY TO BE IN. HE SAID OK I APPRECIATE IT I'LL BE CALLING YOU TOMORROW. THEY ALSO SAID THAT THEY DID A TORQUE CONVERTER DIAL IN AND THAT THE TRANSMISSION SHOULD BE BACK TO NORMAL. HOPEFULLY ALL IS WELL AND IT DOES IN FACT FIX THE WEIRD SHIFTING AND HESITATION AT ALL SPEEDS. ACCELERATING AND DECELERATING.

MY NEW VEHICLE HAS EXPERIENCED COMPLETE ELECTRICAL MALFUNCTION WHILE DRIVING. VEHICLE UNEXPECTEDLY TURNS ON ALL WARNINGS AND DISABLED ALL SAFETY FEATURES TO INCLUDE COLLISION AND BLINDSIDE MONITORS. AS INDICATED BY MANY OTHER SUBARU OWNERS, THE PROBLEMS WERE DIAGNOSED BY SUBARU TO BE RELATED TO A LOOSE TRANSMISSION HARNESS. SO FAR SUBARU HAS NOT ISSUED A RECALL TO INSPECT ALL 2019 AND 2020 SUBARU ASCENT TRANSMISSION ASSEMBLY. WE ARE SUPER SCARE OF DRIVING THE VEHICLE WITH THE IDEA THAT IT CAN STALL IN MID DRIVING.

WE HAD A SERIOUS ELECTRICAL MALFUNCTION OF OUR NEW 2019 SUBARU ASCENT THAT HAPPENED ON JULY 27,2019 AT APPROXIMATELY 11 AM. THE VEHICLE WAS PARKED IN OUR DRIVEWAY IN THE SUN. THE TEMPERATURE WAS APPROXIMATELY 95 DEGREES.WE LOADED OUR DOGS IN THE REAR OF THE SUBARU ASCENT IN METAL WIRE CRATES.WE THEN CLOSED THE HATCHBACK USING THE BUTTON AND THE MOTOR FUNCTIONED PROPERLY TO CLOSE THE HATCHBACK COMPLETELY. MY WIFE THEN GOT INTO THE DRIVER SEAT OF THE VEHICLE AND ATTEMPTED TO START THE CAR WITH THE PUSHBUTTON START. THE STARTER CLICKED ON AND THE ENGINE TURNED OVER ONCE BUT DID NOT START. SHE THEN PRESSED THE START BUTTON AGAIN WITH NO RESPONSE WHATSOEVER FROM THE VEHICLE. THE DASHBOARD WARNING LIGHTS STARTED FLASHING RANDOMLY. THE MAIN LCD SCREEN IN THE CENTER CONSOLE TURNED BLANK AND THEN REAPPEARED IN THE HOME SCREEN. NO OTHER ELECTRICAL SYSTEMS WERE FUNCTIONAL. SPECIFICALLY WE COULD NOT OPEN THE REAR HATCH NOW AS IT IS ELECTRICALLY MOTOR DRIVEN AND THERE IS NO WAY FROM THE OUTSIDE TO MECHANICALLY OPEN THE HATCH. THIS IS A NEW 2019 SUBARU ASCENT THAT WAS PURCHASED APPROXIMATELY 2 MONTHS PRIOR AND HAS ONLY 1500 MILES ON IT.MY WIFE ATTEMPTED TO USE THE STARLINK HELP BUTTON INSIDE THE VEHICLE BUT THAT DID NOT WORK.I DISCONNECTED THE BATTERY CABLES FROM THE BATTERY FOR A LITTLE OVER A MINUTE AND A HALF. I THEN TRIED RECONNECTING THE BATTERY CABLES AND RESTARTING THE CAR BUT NOTHING WORKED.THE CAR WOULD NOT START EVEN WITH JUMPER CABLES ATTACHED. NONE OF THE ELECTRICAL SYSTEMS WERE FUNCTIONAL WITH THE JUMPER CABLES ATTACHED.I HAD TO OBTAIN A BOLT CUTTER AND CUT THE CRATE APART TO BRING THE ANIMALS OUT. I NOTIFIED A MY SUBARU DEALER OF THIS PROBLEM. THEY HAD US BRING THE CAR INTO THEIR DEALERSHIP ON MONDAY JULY 29.THEY STATED THEY RAN DIAGNOSTICS AND ACTUALLY TALKED TO THE SUBARU SUPPORT FROM CORPORATE AND COULD NOT FIND ANY DEFECT IN THE VEHICLE. NO FIX WAS DONE

WHEN DRIVING CAR AT DIFFERENT SPEEDS, THE CAR LOSES POWER, RPM INCREASE AND DECREASE SIGNIFICANTLY ACCOMPANIED BY A SCREECHING SOUND. THE VEHICLE HAS ABOUT 15K MILES AND HAS HAPPENED FOUR TIMES WITHIN A THREE WEEK PERIOD.

TL* THE CONTACT OWNS A 2019 SUBARU ASCENT. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, THERE WAS AN ABNORMAL NOISE AND THE VEHICLE STALLED. THE VEHICLE WAS RESTARTED AND FUNCTIONED AS INTENDED. THE VEHICLE WAS TAKEN TO NAPLETON SUBARU DEALER (505 N PERRYVILLE RD, ROCKFORD, IL 61107 (877) 403-5984) ON SEVERAL OCCASIONS AND WAS DIAGNOSED THAT THE OVERHEAD UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS ALSO TAKEN TO BE DIAGNOSED AT JAMESVILLE SUBARU DEALER (3519 RYAN RD, JANESVILLE, WI 53545 (608) 743-9595) WHERE THEY DIAGNOSED THAT THE STABILIZER BAR NEEDED LUBRICATION. IT WAS UNKNOWN IF THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND TWO CASE NUMBERS WERE OPENED UNDER 144125212915 AND 1-459841535478. THE FAILURE MILEAGE WAS 3,801.

SUSPECTED IMPACT FROM A SMALL PEBBLE WHILE DRIVING ON HIGHWAY. THIS RESULTED IN A SMALL CHIP ON THE UPPER RIGHT CORNER OF THE PASSENGER SIDE WITHIN THE TOP 1/2" OF THE GLASS. AFFORDED NO TIME TO SCHEDULE A FIX WITH A GLASS COMPANY. WITHIN LESS THAN 24 HOURS, CRACK SPREAD TO THE EDGE AND FROM UPPER RIGHT CORNER DOWN TO THE MIDDLE OF THE WINDSHIELD (OVER 2 FOOT LONG) CRACK. THE CRACK APPEARS TO BE ONLY ON THE SURFACE OF THE GLASS. WITH PRIOR VEHICLES, A SMALL CHIP DID NOT RESULT IN A QUICK TO DEVELOP CRACK. CONCERNED ABOUT QUALITY AND DURABILITY OF SUBARU GLASS.

WHEN TRUNK OR DOORS ARE OPEN MORE THAN AN HOUR BATTERY WILL DRAIN TO THE POINT WHERE THE ENGINE IS UNABLE TO START. THIS HAS HAPPENED TWICE WITH MY VEHICLE AND I HAVE HEARD REPORTS FROM OTHER ASCENT OWNERS EXPERIENCING THE SAME ISSUE. FROM WHAT I CAN TELL THE ISSUE IS CAUSED BY THE DOOR SENSORS REMAINING ON AS LONG AS THE DOOR IS OPEN EVEN IF THE ENGINE AND ACCESSORIES ARE TURNED OFF. VEHICLE WAS STATIONARY BOTH TIMES IT HAPPENED, PARKED IN GARAGE. ALL LIGHTS AND OTHER ELECTRONICS WERE TURNED OFF, ONLY DOOR WAS LEFT OPEN.

I AS DRIVING ON THE FREEWAY AT APPROXIMATELY 70 MPH. A 'LOW TIRE PRESSURE ' WARMING CAME ON FOR A FEW SECONDS THEN WENT AWAY. A MINUTE LATER, MY CAR STARTED TO SWERVE AND WAS MAKING A LOUD NOISE. I WAS ABLE TO CROSS 3 LANES TO THE SHOULDER, WHERE I FOUND A COMPLETELY DESTROYED LEFT REAR TIRE. MY CAR HAS LESS THAN 1,800 MILES ON IT. I FEEL LUCKY TO BE ALIVE.

WHEN HOLDING SPEED CONSTANT BETWEEN APPROXIMATELY 20-35 MPH, OR UNDER VERY LIGHT ACCELERATION IN THIS RANGE, VEHICLE SEEMS TO JERK, SURGE, PULSE, OR SIMILAR. IT FEELS SIMILAR TO BEING IN THE CAR WITH SOMEONE LEARNING TO DRIVE A MANUAL TRANSMISSION.

WE ARE HEARING A THUMPING OR KNOCKING NOISE IN THE FRONT RIGHT WHEEL WELL AREA. WE NOTICE THIS NOISE WHEN THE CAR IS IN MOTION ON A ROUGH ROAD WHILE DRIVING, TURNING, OR BRAKING. THE DEALERSHIP WE PURCHASED OUR CAR FROM CHECKED ALL RUNNING GEAR PARTS UNDER THE CAR, AND STEERING COMPONENTS, TO SEE IF THERE WERE ANY VISIBLE PROBLEMS. AFTER A TEST DRIVE BY MECHANIC AND ANOTHER SERVICE DEPARTMENT EMPLOYEE, THEY COULD HEAR THE NOISE, BUT WE'RE UNABLE TO FIND ITS SOURCE. WE ARE WONDERING IF ANY OTHER OWNERS OF A 2019 ASCENT HAVE EXPERIENCED A SIMILAR PROBLEM?