2019 SUBARU ASCENT Complaints

The contact owns a 2019 Subaru Ascent. The contact stated that while driving at 35MPH, the struts were impacted hard which caused the vehicle to shake the dashboard. No warning lights as illuminated. The vehicle was taken to the dealer where they could not diagnose the failure and would not take apart the vehicle to inspect the strut. The manufacturer was made aware of the failure but refused to let the dealer work on the vehicle but offered to give 6,000 dollars on the new vehicle because the vehicle was nonrepairable. The failure mileage was approximately 39,634.

I have been asking Subaru to fix the transmission for 2 years now. It seems like it’s going to stall between 20-25 mph and 45-50 mph. There is a torque converter shutter but I’m told that the car is fine. Subaru corporate has 2 case files for this issue now.

Rear lift gate drains battery to the point where the vehicle won't start. The tailgate will beep three times, but will not open. Within 24 hours, the battery is insufficient to start it. You have to do a manual override to open the lift gate. The battery, starter and alternator were all tested and had no issues. I have to keep a jump pack in the car as the issue has become more frequent. The local Subaru dealership in Mequon, WI said they would replace the battery, but won't replace the module identified in a technical service bulletin for no charge: https://static.nhtsa.gov/odi/tsbs/2019/MC-10163522-0001.pdf This seems to be a very common problem with the MY19 Ascents.

The radio started turning on and off repeatedly and does not work. The back door will not open using any of the buttons.

Arrived at my car after traveling for the weekend, and arrived to my car to find out the battery was dead. Nothing on, lights were in Auto like normal. The last thing I did after getting out of my SUV was grabbed my suitcase from the trunk. I think it must not of latched correctly and it drained the battery. There is supposed to be a light delay to preserve the battery but it did not work in this case. I still can't open the trunk. This happened once before while camping with our dogs we left the tailgate up to unpack and pack the SUV. We loaded the dogs up to leave the campsite. When we went to start the SUV the battery was dead. Seems leaving the tailgate open drains the battery. The problem is even after we got our car jumped and the car was operating okay, we could not open the tailgate. It just makes a beeping sound like it wants to release but will not open. The manual handle should allow anyone to open the gate even if there is a electrical disturbance. This is a safety issue related to not being able to get our dogs out of the cargo compartment. Our dogs are over 100 lbs and their travel crates are large and need to be opened from the rear of the vehicle.

Windshield broke for no reason. Crack not associated with any damage or weather incident.

Blue smoke and hesitation as if motor will turn off. Blue smoke upon turning suv on.

The contact owns a 2019 Subaru Ascent. The contact stated that the front passenger’s and driver’s side doors were difficult to open due to large gaps in the doors caused by improper welding. The contact also stated that an abnormal line had formed on the moonroof without incident while the vehicle was stationary. Upon investigation, the contact discovered NHTSA Campaign Number: 18V508000 (Structure) which she linked to the failure. The dealer was notified of the failure and stated that the cause of the failure was due to human error. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 30,920.

The contact owns a 2019 Subaru Ascent. The contact stated that while driving at approximately 70 MPH, the vehicle stalled. The vehicle was able to be restarted after 30 minutes. The check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed, and the transmission was replaced. The manufacturer was notified of the failure. The failure mileage was approximately 42,000.

While driving, the rear right suspension trailing arm got sheared/broken apart into 2 pieces at about 1 inch away from the bushing and the welded spot. The car lost control while breaking.