2013 SUBARU LEGACY Complaints

ABOUT MID SEPTEMBER MY SON TOOK THE CAR IN DUE TO A NOISE HE HEARD, WAS ADVISED THAT IT WAS THE SERPENTINE BELT & NEEDED TO BE REPLACED. HAD THE RECOMMENDED SERVICE DONE..HEARD NOISE AGAIN AND RETURNED CAR, WAS ADVISED "TECH CAN NOT DUPLICATE NOISE". TOOK CAR BACK 3RD TIME AND MADE TECH GET INTO CAR WITH HIM TO GO FOR RIDE..TECH NOW HEARS NOISE AND ADVISES MY SON TO LEAVE THE CAR, YOU'LL HAVE IT BACK IN AN HOUR. A COUPLE HOURS LATER HE GETS A CALL ADVISING THAT THEY COULDN'T DIAGNOSE THE PROBLEM AND WOULD CONTACT A FIELD ENGINEER TO RESPOND TO THIS DEALERSHIP AND WOULD GIVE HIM A LOANER CAR. WHEN ASKED OVER THE PHONE WHETHER HE COULD DRIVE HIS CAR HE WAS ADVISED THE "CAR WAS UNSAFE". WE WERE ADVISED THAT THE TRANSMISSION PROBLEM WAS DIAGNOSED OVER THE PHONE WHEN WE WENT TO PICK UP THE LOANER CAR. WHEN ASKED IF WE ARE GETTING A REFUND FOR A REPLACEMENT BELT THAT WAS NOT BAD WE WERE ADVISED THAT "THERE WAS A KNOWN PROBLEM WITH THE BELTS BUT THERE WAS NO RECALL". NOISE WOULD START AT 15MPH AND ABOVE.

TL* THE CONTACT OWNS A 2013 SUBARU LEGACY. WHILE ATTEMPTING TO PARK, THE VEHICLE UNINTENTIONALLY ACCELERATED WITHOUT WARNING AND CRASHED INTO A WALL. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND NO INJURIES WERE SUSTAINED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED; HOWEVER, THE BODY DAMAGE WAS REPAIRED. THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18,669. ...UPDATED 09/19/16 *BF UPDATED 08/10/2017*JS

OIL CONSUMPTION. I CONTINUE TO HAVE A PROBLEM WITH THIS CAR. CONSUMES A QUART OF FULL SYNTHETIC OIL EVERY 3000 MILES. I RECEIVED PAPERWORK ABOUT A CLAS ACTION LAWSUIT WHICH OUTLINES THE PROBLEM. IT'S RIDICULOUS; THEY EXPECT ME TO PRODUCE EVERY RECEIPT FOR THE OIL I'VE PURCHASED OVER THE LAST 3 YEARS IF I WANT TO BE REIMBURSED! DEALER STILL SAYS IT'S "NORMAL"; I HAVE NEVER HAD ANY CAR BURN A QUART OF OIL EVERY 3000 MILES REGARDLESS OF MAKE, AGE OR CONDITION. NATURALLY, EVERY TIME THIS HAPPENS I'M ON THE ROAD ANY FROM HOME SO I HAVE TO ADD OIL TO ENSURE THAT I GET HOME OK. REALLY GETTING PERTURBED WITH THE LACK OF ACTION FROM THE DEALER. NOTICED YOU HAVE INFO ABOUT THE PROBLEM ON YOUR SITE BUT I HAVE NEVER HEARD ANYTHING ABOUT A RECALL FROM MY DEALER.

UNUSUAL OIL CONSUMPTION. CURRENTLY THERE IS A CLASS ACTION LAWSUIT ONGOING. I HAVE MY SERVICE REPORT PAPERS, A TSB REPORT (SURFACE TREATMENT CHANGE TO OIL CONTROL PISTON RINGS) AND MY CAR HAS BEEN CHECKED OUT BY WALNUT CREEK SUBARU DEALERSHIP, BUT THEY STATE THE PROBLEM IS NOT SEVERE ENOUGH TO DO ANYTHING AT THIS TIME.

VEHICLE BURNS A QUART OF SYNTHETIC OIL EVERY 2800'MILES. DEALERSHIP SAYS THAT'S NORMAL. I SAY THERE IS A PROBLEM WITH THE OIL CONSUMPTION.

SUBARU LEGACY DRIVER SIDE AIR BAG FAILURE. WAS PULLING FORWARD ON A GREEN LIGHT WHEN I WAS T-BONED ON DRIVERS SIDE DOOR AND FRONT WING/WHEEL. MY SPEED APPROX 5 MPH,, STRAIGHT, OTHER CAR DRIVING ABOVE THE THRESHOLD FOR A FRONT AIRBAG TO DEPLOY IN A HYUNDAI SONATA 2013, WHICH I BELIEVE ABOVE 14 MPH INTO SOLID CONCRETE WALL OR 28 MPH PARKED CAR PER TESTS. HYUNDAI CAR WAS PERPENDICULAR TO LEGACY WHEN IT STRUCK. SIDE AIRBAGS FAILED TO DEPLOY DESPITE EXTENSIVE DAMAGE TO DRIVER DOOR AND LEFT WING. LET FRONT WHEEL BENT UPWARDS INTO ENGINE AREA, WINDSCREEN CRACKED, COMPLETE DAMAGE TO LEFT FRONT END AND SIDE UP TO END OF DRIVER DOOR. REAR DOOR UNMARKED. UPDATE 9/15/15*CW *CN

ISSUE: SUDDEN UNINTENDED ACCELERATION. 2013 SUBARU LEGACY. FIRST OCCURRENCE WHEN SLOWLY PULLING INTO DRIVEWAY. CAR SURGED FORWARD WITH HIGH ENGINE REVS. DEALER APPLIED SOFTWARE UPDATE, BUT PROBLEM OCCURRED AGAIN ONE MONTH LATER WHEN SLOWLY DRIVING UP TO A MAIL BOX AT THE POST OFFICE. THIS LATEST TIME, CAR WAS SLOWLY MOVING FORWARD - AND THEN 3 HIGH ENGINE REVS AND SURGED FORWARD BEFORE I TURNED OFF THE IGNITION. WHEN I RESTARTED THE CAR, THE SAME THING HAPPENED - WITH THE HIGH ENGINE REVS AND SURGING FORWARD. AFTER LETTING THE CAR SIT FOR A FEW MINUTES, I WAS ABLE TO START THE CAR AND DRIVE THE CAR NORMALLY. IF THERE HAD BEEN ANOTHER CAR IN FRONT OF ME, I WOULD HAVE PLOWED INTO THAT CAR. THIS IS A VERY UNSAFE CONDITION. DEALER NOW HAS THE CAR AND IS ATTEMPTING TO RE-CREATE THE PROBLEM.

SINCE THE VEHICLE WAS PURCHASED I HAD TO ADD AT LEAST ONE QUART OF OIL TO THE ENGINE BETWEEN EACH RECOMMENDED OIL CHANGE. I INFORMED THE DEALER WHO HAD ME RETURN APPROX 1300 MILES AFTER MY LAST OIL CHANGE, WHICH I DID. THE DEALER INDICATED TO ME THAT THE OIL LEVEL WAS FINE. BY 3,700 MILES THE OIL WARNING LIGHT CAME ON AND I HAD TO ADD A QUART OF OIL. THE SUBARU HAS APPROX 24,550 MILES. I HAVE NEVER OWNED A VEHICLE WHERE I HAD TO ADD OIL PRIOR TO SCHEDULED OIL CHANGE. *TR

LUMBAR SUPPORT ON DRIVER'S SEAT POPPED WHEN BACKING OUT OF DRIVEWAY. MINOR DISCOMFORT AFTER. *TR

TL* THE CONTACT OWNS A 2013 SUBARU LEGACY. THE CONTACT STATED THAT REAR ROOF OF THE VEHICLE COLLAPSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 27,000.