2022 SUBARU OUTBACK Complaints

Went out to driveway and started car. Heard a ping. a few minutes later the windshield started to crack from drivers side bottom corner upward across the field of vision. At first it was about a foot long but spread to about 3 feet. No sign of impact.

This is in response to your boilerplate letter of May 25, 2024. That correspondence stated that my 2022 Subaru Outback’s inspection of May 21, 2024, did not reveal any manufacturing defect that caused the unanticipated acceleration of my vehicle on April 26, 2024. That inspection was conducted by a third-party engineering firm. In amplification of this, the following is provided: • My vehicle on 26 April 2024, at approximately at 0845 AM experienced unanticipated acceleration, in my garage where it had been parked overnight. It was a cool morning. This occurred without any direct body movement from me, whatsoever. The fast forward motion I directly experienced in my vehicle was like if one put their gas pedal to the floor. The vehicle crashed about five feet into a garage shelf with me simultaneously providing braking. This directly caused about $3,000 worth of damage to the vehicle, and I will probably incur higher insurance cost because of this. •Environmental factors have been a contributing factor in unanticipated acceleration in the past. •Time to extract the data from the EDR in my vehicle took almost one month for SOA to complete the inspection (accident occurred on April 26 and the vehicle inspection took place on May 21). •Starlink, Subaru’s automatic collision notification system, did not activate on 26 April 2024, the day of the accident. •“As a rule of thumb, if the crash is sufficient to cause the air bags to deploy the EDR data are usually captured.” From the National Highway Transportation Safety Board’s website under, “EDR Q & A). My vehicle’s air bags did not deploy, and another key word is “usually”. •On May 16, 2024, five days before the inspection was completed on my vehicle I wrote the CEO a letter. Part of that letter is quoted, verbatim, for your review: “It is now my understanding, according to SOA, that what happened to me is referred to as unanticipated acceleration. Being a Subaru owner for over ten years, such in inc

On may 13, 2024 windshield on the Outback I own sustained a stress crack and the satellite and Subaru retailer confirmed it is a stress crack. Upon my research I noticed I’m not the only one there are hundreds of other people who have faced same safety problem and Subaru Customer Advocate department doesn’t do anything about it.

Windshield cracked on passenger side starting below the lower interface to the plenum. Crack was not caused by impact by debris nor a collision.

I washed my car the night before and put it in the garage where it usually is parked at night. Upon getting in to start it and go to work noticed a 6inch crack start from the lower center part of the windshield. There was no impact as it was literally sitting inside my garage all night long. It looks like it stars from below the trim.

My husband bought this vehicle in 2021. It was brand new and since we have had it we have had to replace the windshield many times! We are now going in for its 6th replacement this week! This will be the 4th one that we have had to pay a deductible. The first time it happened the dealership replaced it because it happened within a short time of purchasing it. The second time, we were told to contact Subaru of America and they said to go back to the dealer. When we did, the dealership says it would only cover the first one so we had satellite do it through an insurance claim. Fast forward 2 years and like I said earlier in this complaint we are getting a 6th one put in on Friday! Just ridiculous from my standpoint. My husband loves his car and usually doesn’t like to be confrontational so I am the one doing this complaint! I also use the Outback every so often.

While driving on a Saturday heard a popping sound and watched a crack start at bottom center of windshield travel up about 7" and arc to the right. Has now spread about 13" towards passenger side. No impact occurred to cause this. On Monday took vehicle to our dealership so they could take pictures and check it out. Said they would talk to the Subaru District Manager and let me know about replacement. Dealership called me to say they agreed to replace as long as I paid a $250 deductible. This doesn't seem right when this is an issue that many many people are having. This was my third Outback and will now be my last. I can't support a brand that won't step up to take care of something that is obviously a serious issue.

I’ve been reading about easily cracked windshields on Subarus, and sure enough, my windshield cracked this morning. To be clear, there is a tiny impact point from probably a pebble or something, but the glass should not have cracked that easily. Probably about an 8 inch J crack right in the center bottom of the windshield. I’m in the process of talking with Subaru to see if it will be covered.

1. 2022 Outback windshield, on passenger side, has cracked twice in the same spot. We bought the vehicle brand new. It currently has 9300 miles on it. The vehicle is driven approx. 8 miles a day and sits in our garage 95% of the time. 2. Safety & visibility is affected as the crack spreads across the windshield. 3. Yes, I paid a Subaru service center $1600 to repair the windshield in January 2024. By May, it was cracked again in the same spot. The problem has been reproduced SEVERAL times as confirmed by this Reddit chat [XXX] . Yes, the first crack was inspected by Subaru service technicians. 5. No warnings. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2022 Subaru Outback. The contact stated that while the vehicle was parked, the windshield cracked without impact. The contact stated that the failure was a known issue with the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and opened a case. The failure mileage was approximately 26,000.