2019 SUBARU OUTBACK Complaints

What component or system failed or malfunctioned, and is it available for inspection upon request? How was your safety or the safety of others put at risk? The head unit for my 2019 Subaru Outback has failed due to manufacturer error. The issue is screen delamination which renders the screen unusable and causes major distractions while driving due to "ghost touches" on the screen. This causes a loud beeping noise which coincides with the screen sporadically jumping. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Subaru of America refuses to assist. Shockingly, even if I was willing to pay out of my own pocket, there is a multi month/year wait list, leaving me without critical safety functions (back up cameras, etc) for an unknown amount of time.

The radio and head unit is glitching and automatically doing crazy things. The lighting is also affected on the head unit. The radio volume will turn up loud for no reason. It is intermittent. The dealership says it’s bubbling and head would have to be replaced..but back ordered parts and 3,000 dollars. I’ve googled and this is a well known issue with 2019 Subarus, but it’s a safety issue if you are driving and volume/screen is not controlled.

Within a year, my windshield has cracked 4 times with Subaru glass. These cracks are huge coming from either the top or bottom. With the crack, I feel like the eyesight feature is not accurate therefore causing weird serving. So I do not feel safe leaving my lane assist on. I have had 3 Subaru glass and one safelite glass, and this seems to be a reoccurring issue. what is the point of getting it fixed if it'll just keep cracking.

The head unit in my vehicle is malfunctioning and causing a safety issue. The unit will flash on and off and change displays with distracting noises with no apparent cause. It has also caused my phone to call random contacts without warning which is causes a safety issue as I need to pull over and disconnect my phone from wi-fi to address the issue. I am unable to use my maps feature because of this issue as well. Finally, I am unable to safely back up using my camera as the screen has bubbled / discolored causing me to not be able to safely view the traffic or obstacles behind my car.

The infotainment system in my 2019 Subaru Outback glitched/ stops working randomly. I have a video of the touchscreen glitching and making selections betweens apps by itself. Also, I've started having random alerts pop up on the dash, such as: " obstacle ahead" when there is not an obstacle ahead or "roads may be icy" when it is 60 degrees outside. I reported it to Subaru, which they advised me to take it to Crown Subaru to have them take a look at it and they can submit a claim. I took it to the Crown Subaru & when I told them the problem, the lady that helped me stated, " yeah, this is common, I know exactly what your talking about." She then called another employee and told him she needed a quote for a infotainment center that was delaminating and was making selections on it's own. A week later I received a call from Subaru stating they would pay $500 of the bill as a one time goodwill gesture. The quote from Crown Subaru was for $900.

The contact's wife owned a 2019 Subaru Outback. The contact stated that while the vehicle was parked for approximately 4 to 5 hours in the car port unattended, the contact noticed that the vehicle had caught fire near the rear driver's side and burned up a portion of the garage and house, The fence, a Datsun truck, two golf carts, and trees were burned. The contact was previously at the local dealer for routine service. The fire department was able to aid in extinguishing the fire. There were no reported injuries, crash or air bag deployment. The vehicle was towed to the junk yard. A police report was filed. The local dealer was not contacted after the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 22,000.  The vehicle was deemed a total loss by the insurance company.

My complaint is the Outback head unit. This unit has a delaminated surface on the inside of the Outback touch screen. This was explained to me by the service manager, at the local Subaru dealer. The screen looks to have little bubbles inside the touch screen covering 45% of screen. During the daytime the sunlight shining on the screen and the bubbles, blocks the feed from the backup camera when the car is shifted in reverse. The head unit will also bounce the various apps in the unit, in a totally random pattern. From the radio (FM to Am to Sirius), then to the CD player, to car play and the blue tooth app. The head unit has added the navigation into the mix in the last week. The only way to negate this mess is to turn the head unit off while operating the vehicle. After talking with Subaru customer service and the Subaru dealer, my cost to replacement would be $345.90 and Subaru would cover the rest. This was discussed on March 5th. I have tried to get any updates for replacing the head unit and no one from the dealer or Subaru customer service have returned calls or text messages.

Windshields crack easily. I was using the original windshield and it was cracked on the passenger side. Common error of subaru outback. My car is only 37000miles.

The battery has a substantial drain on it when the car is not in use. The car is not reliable to get from one place to another, especially if it sits for 24+ hours. The danger comes in that we may be left stranded in a remote area where no cell service is available. We often go to remote areas to camp. The vehicle and battery have been inspected by the dealership and they recommended a larger battery due to a settlement in a class action lawsuit. However, this does not fix the battery drain. Another class action suit is in the process to address this situation. No symptoms or warnings for when the battery dies. Everything operates just fine until it does not. Absolutely unpredictable.

Having dead battery issues due to DCM drain when vehicle parked in garage. I replaced 2 batteries since November 2023 and last dead battery issue March 2024. Took it to dealer Brilliance Subaru and they said they found no problem. Went to another mechanic and they said draining 150 or more milliamps from DCM fuse #9 when they take out milliamps returned to normal draw i think 20 or less but then i lose front speakers and bluetooth or more stuff. So thats not the fix.