2013 SUBARU OUTBACK Complaints

WE HAVE OWNED THE VEHICLE FOR ABOUT A YEAR. A FEW WEEKS AGO THE TRANSMISSION STARTED MAKING A HORRENDOUS NOISE AND THE CAR IS NOW A VERY EXPENSIVE LAWN ORNAMENT. I HAVE HEARD FROM A MECHANIC FRIEND THAT THE SUBARU CVT TRANSMISSIONS ARE KNOWN TO HAVE ISSUES. MY HUSBAND HAD JUST PICKED UP OUR KIDS FROM DAYCARE AND WHEN HE WENT TO LEAVE THE CAR DIDN'T WANT TO GO IN GEAR AND MADE A GRINDING NOISE THAT IT CONTINUED TO MAKE. WE PARKED IT TO PREVENT FURTHER DAMAGE.

SUDDEN UNWANTED FORCEFUL ACCELERATION (SUSPECT AUTO CRUISE CONTROL GOT ENGAGED VIA EYESIGHT MALFUNCTION), COLLISION AVOIDANCE FAILED TO ENGAGE. BACK HOME SAFELY FROM A LOCAL GROCERY, PULLED THE CAR SLIGHT ON THE DRIVEWAY, STOPPED WITH FOOT ON THE BRAKE TO OPEN THE GARAGE, ABOUT TO HIT THE HOME LINK, MUST REMAIN STOPPED WHILE GARAGE DOOR OPENS BECAUSE DRIVEWAY SLOPES DOWNWARD, HEARD ENGINE ROAR WITH FOOT STILL ON THE BRAKE, CAR STARTED THROTTLE FORCEFULLY, GOT BEWILDERED, PRESSED HARD ON THE BRAKE; IT DID NOT RESPOND, THE CAR HIT HARD ON THE GARAGE AND BRICK WALL, CAUSING EXTENSIVE DAMAGES. AIR BAGS DEPLOYED, DRIVER WAS SENSELESS, BOTH DRIVER AND PASSENGER HURT, CAR IS DECLARED TOTAL. IT WAS VERY HOT AT ABOUT 4:15 PM, AIR CONDITION HAD BEEN RUNNING AT FULL FORCE ALL THE WHILE DURING THE SHORT 15 MINUTE DRIVE. THE DRIVEWAY HAS A 10 FT SLAB WITH UPWARD SLOPE, THE CAR STOPPED WITH FRONT WHEELS AT THE END OF THE FIRST SLAB. THE REMAINING DRIVEWAY IS ABOUT 30 FT ON A DOWNWARD SLOPE. I KEEP THE CAR TOTALLY STANDSTILL WHILE THE GARAGE IS OPENING. THE CAR WAS AT A SLIGHT ANGLE FACING SLIGHTLY TOWARD THE DRIVER SIDE CORNER OF THE GARAGE. THE CAR IS STILL ON MY DRIVEWAY: EVENT DATA RECORDER AND EYESIGHT DATA RECORDER SHOULD HAVE VALUABLE DIAGNOSTIC INFORMATION. THE IMPACT WAS VERY FORCEFUL: A COMPLETE BRICK WALL GOT DISPLACED BY ALMOST 1 INCH AT ONE SIDE AND THE DISPLACEMENT ON THE OTHER SIDE OF THE WALL CAUSED A TWO STORY LOAD BEARING BRICK COLUMN TO CRACK ON BOTH SIDES. GARAGE STRUCTURE AND ROOF GOT DAMAGED. THIS CAR IS MAINTAINED IN GOOD CONDITION AND NEVER HAVE BEEN IN ACCIDENT BEFORE. CALLED POLICE, BUT THEY DID NOT COME. LET ME KNOW ASAP IF YOU WANT DIAGNOSTIC DATA: I AM 100% SURE THAT THIS IS A MANUFACTURING DEFECT. I SAW COLLISION AVOIDANCE WORK IN MANY OTHER SITUATION, BUT THIS TIME, IT DID NOT WORK. THIS IS A SERIOUS PUBLIC SAFETY ISSUE HAPPENING A LOT WITH SUBARU.

THE HEADREST POINTS AT A HARSH ANGLE FORWARD AND MAY CAUSE SEVERE NECK INJURY. TWO SEPERATE INCIDENTS: 1. MOVING FORWARD AT A LEFT TURN ANGLE, CARS HITTING EACH OTHERS RT FRONT. RESULT BRAIN STEM HEMORRHAGE AND BILATERAL HEMATOMA. APRIL 3, 2018 2. STOPPED IN TRAFFIC HIT FROM THE REAR. RESULT NECK STRAIN. MAY 10, 2018 *TT *TR

SUBARU OUTBACK SELF-ACCELERATED (UNINTENDED ACCELERATION) ON MARCH 22, 2018 AS I WAS ATTEMPTED TO PARK THE CAR IN A PARKING LOT. DUE TO THE SELF-ACCELERATION THE CAR HOPPED OVER THE CURB IN THE PARKING LOT AND RAN OVER A BUSH. MY FOOT WAS NO WHERE NEAR THE ACCELERATOR AND EVEN WHEN APPLYING THE BRAKE, I HAD TO PRESS EXTREMELY HARD ON THE BRAKE TO STOP THE VEHICLE. WHILE IT SELF-ACCELERATED THE ENGINE MADE A LOUD REVVING SOUND. ON MARCH 23, 2018 THE CAR SELF-ACCELERATED AGAIN WITH MY HUSBAND DRIVING ON THE OPEN ROAD. AFTER THIS INCIDENT WE HAD THE CAR TOWED TO OUR CAR DEALERSHIP. SUBARU HAS HAD THE CAR SINCE MARCH 23 AND DENIES ANY PROBLEM WITH THE ACCELERATOR OR CAR.

I TOOK MY CAR IN FOR AIRBAG RECALL, THE BRAKE LIGHT INDICATOR FLASHES ON/OFF ON DASH, INTERMITTENT. SERVICE DEPT COULD NOT REPLICATE AT FIRST, DISCOVERED ELECTRONIC PARKING BRAKE COMPONENT FAULTY. PARKING BRAKE COULD ENGAGE WHILE CAR IS IN DRIVE OR FAIL ON HILL. CHARGING ME 1100 FOR REPAIR, SAYS ITS NOT UNDER WARRANTY OR RECALL. THIS IS SAME DEFECT/RECALL ON 2015 MODEL OUTBACK. DEALER SAYS NO RECALL FOR 2013 MODEL OUTBCAK. I DISPUTE THIS.

OUR 2013 SUBARU OUTBACK WAS TWO YEARS OLD WHEN THE TILT STEERING FEATURE WOULD NOT STAY LOCKED INTO PLACE. THE STEERING COLUMN FOR THE TILT STEERING WOULD NOT STAY LOCKED AND THE STEERING WHEEL WOULD DROP WHILE THE CAR WAS IN MOTION. THE CAR WAS TAKEN TO THE DEALERSHIP FOR REPAIR WHERE WE WERE TOLD THAT INTERNAL LOCKING MECHANISM HAD BROKEN AND THE ENTIRE STEERING COLUMN NEEDED TO BE REPLACED. WHICH IT WAS REPLACED AND HAD HELD IN PLACE. IN MARCH OF 2018 THE TILT STEERING WOULD ONCE AGAIN NOT STAY LOCKED INTO PLACE CAUSING THE STEERING WHEEL TO DROP WHILE IN MOTION. IT WAS TAKEN BACK TO THE SAME DEALERSHIP, WHERE WE WERE TOLD THE SAME EXACT THING HAD HAPPENED AGAIN AND WOULD REQUIRE THE ENTIRE STEERING COLUMN TO BE REPLACED. THE BIGGEST CONCERN HERE IS SAFETY. THE STEERING COLUMN DROPPING WHILE THE CAR IS MOVING PUTS THE DRIVER AND ANYONE ELSE ON THE ROAD AT RISK. WE WERE NEVER PROVIDED A PLAUSIBLE EXPLANATION AS TO WHY THIS HAPPENED TO THE CAR NOT ONCE BUT TWICE. THE EXPLANATION GIVEN FOR THE REOCCURRING PROBLEM WAS 'NORMAL WEAR AND TEAR FROM USING THE TILT FEATURE TOO MUCH.' WE HAVE HAD OTHER SUBARU OUTBACKS WITH THE TILT STEERING FEATURE AND HAVE NOT EXPERIENCED ANY PROBLEM WITH THE STEERING WHEEL NOT LOCKING INTO PLACE.

"TAKATA RECALL" I CALLED A LOCAL SUBARU DEALER, LADIN SUBARU IN THOUSAND OAKS, CA, MULTIPLE TIMES REGARDING THIS RECALL. I LEFT MESSAGES EACH TIME, AND, EACH HOLDING WAIT TIME WAS LONGER THAN 20 MINUTES TO SPEAK WITH AN AGENT TO SET UP AN APPOINTMENT FOR A RECALL SERVICE. THEY ARE ACCEPTING OTHER APPOINTMENTS WITHOUT ANY TROUBLE, YET NOT THE RECALL CASES. IF IT IS A SAFETY-RELATED RECALL, LIKE THIS ONE, THEN IT SHOULD BE HANDLED MORE PROFESSIONALLY. CORRECTION MUST BE MADE.

TL* THE CONTACT OWNS A 2013 SUBARU OUTBACK. WHILE DRIVING AT AN UNKNOWN SPEED AND APPROACHING A STOP, THE ENGINE STALLED. UPON ACCELERATING, IT TOOK THREE TO FIVE SECONDS FOR THE VEHICLE TO MOVE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 52,000.

TAKATA RECALL TKA-18: I RECEIVED A LETTER FROM SUBARU NOTIFYING ME OF THE RECALL ADVISING "UNTIL THIS REPAIR IS PERFORMED, DO NOT ALLOW PASSENGERS TO RIDE IN THE FRONT PASSENGER SEAT" AND TO IMMEDIATELY CONTACT THE DEALER TO REPLACE THE FRONT PASSENGER AIRBAG. THE DEALER ADVISED THEY DID NOT HAVE PARTS AND IT MIGHT BE "MONTHS" BEFORE PARTS WERE AVAILABLE. AS THIS A MAJOR SAFETY ISSUE, THE TIME TO REPAIR OF "MONTHS" IS UNACCEPTABLE.

DRIVING DOWN THE HIGHWAY AT ~60MPH, THE SUNROOF SHATTERED, EXPLODING IN AN OUTWARD/UPWARD PATTERN FROM THE CENTER. THERE WERE NO VEHICLES IN PROXIMITY TO MINE, TO THROW A ROCK OR OTHERWISE CAUSE THE INCIDENT. THE WEATHER WAS VERY HOT OR COLD. OCCURRED YESTERDAY. 2013 SUBARU OUTBACK.