2018 SUBARU OUTBACK Complaints

The head unit touch screen is delaminating making it difficult to see the backup camera view while backing the vehicle up. The unit is also constantly switching through radio stations and makes phone calls when I have my phone hooked up to the vehicle to charge it. I cannot turn the unit off. This is vary distracting while I drive. It is unsafe to drive while while the unit in use, due to the constant radio and screen switching as well as the delaminated screen causing visibility issues while trying to use the backup camera.

Began hearing a clunking/rattling noise in the front end of the car. We took it to the dealer for routine maintenance and asked them to look into it. Front Steering rack was found to have excessive play. Entire steering rack was replaced. No warning lamps or messages involved. Safety was put at risk by possible loss of control of vehicle if steering rack completely failed.

Crack in the windshield with no apparent evidence of an object hitting the windshield. It started below the windshield wiper on the passenger side. Within days it spread several feet toward the middle of the windshield. The glass repair center noted that this is a common occurrence on Subaru Outbacks.

There is a known issue with certain Subarus where it is phantom draining the battery. I replaced battery in 2021 with AutoZone after being stranded. It too doed in June of 2022. I replaced it again. In Dec 2022 it started to die and found out about the class action lawsuit. I went to Subaru and they said since I already replaced the OEM battery, they couldnt help me. This should be a recall. I called Subaru of America who told me they couldnt help me and there is no fix as of today for the draining of the battery. They know about the issue. Why isnt there a recall?

The contact owns a 2018 Subaru Outback. The contact stated while driving at an undisclosed speed, a small rock struck the windshield, and the windshield sustained a significantly large crack. The vehicle was taken to the dealer where the windshield was replaced; however, the contact stated while driving at an undisclosed speed, she heard an abnormal popping sound and noticed that the windshield was cracked. The contact stated that there was no external cause for the failure. The contact stated that the windshield was previously replaced 6 months ago. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 44,000.

In early September 2022, my friend, who owned a 2019 Subaru Outback, needed a AAA tow because the battery died. He told me that battery failure is a common problem with Subaru 2016 - 2020 Outbacks. I researched that assertion and found it well documented. Because my Outback was 4 years old and my family was planning a trip, I decided to replace the battery at my mechanic's shop (Sept. 14, 2022). On the night of December 29, 2022, upon exiting a restaurant with my wife, my car would not start. A patron of the restaurant came to my aid, and we jump started my car. My car ran for 30 minutes but would not start the next morning (December 30, 2022). I then jump started my car using my wife's car battery, and let the car run for an hour. It would not start immediately after shutting it off. My wife called Subaru, and the representative she spoke with gave her a case number to use at the Subaru dealership. The dealership gave me a January 2, 2023 appointment, and after jumping my car again, I brought it to the dealer. Later that day, by telephone, I was informed: 1- there is no fix for the problem in the 2018 Outback; 2- I was not due any compensation for the 3 month old dead battery because I did not purchase it at Subaru, and 3- that battery was barely holding a charge after a few hours on Subaru's charger. I was advised to go back to my mechanic to see if the battery is under warranty. It is, but that is not the issue. Whatever is causing the battery drain in the Outback will drain the next battery. I was lucky this time-- I was not stranded. But who knows the next time? Who knows how many people are paying for new batteries only to have them ruined by the Subaru electric system malfunction? Who knows what kind of dangerous predicaments this malfunction might cause? Subaru is aware of this widespread problem, yet they are unwilling to publicly recognize it and issue a recall. There is something unscrupulous about this situation.

The infotainment system freezes randomly causing screen to freeze including while backing up. This causes it to appear as though the back up camera is working when in reality it is not. Serious safety concern if cross traffic or children are not seen.

Vehicle was parked with engine idling (waiting for passengers), engine accelerated to very high revs without any operator action. Driver shutdown engine. Driver checked to be sure nothing could have hit the accelerator, nothing found. Restarted the vehicle, could not reproduce the problem. About 2 miles down the road a RED exclamation symbol appeared on dash panel and shut off after 5 to 10 seconds.

Battery keeps draining. I replaced the original battery 6 months ago and it just drained again

I was driving my vehicle in the dark through an unpopulated area of a highway. No other cars were near mine, as traffic was light. I was listening to music, but still heard a single “pop” sound. A few minutes later I heard another one. The next morning ( day) I noticed a crack (almost straight across horizontal ) in my windshield that looks as if it originated at the edge of the passenger’s side. It makes about a 90 degree curved turn about 1/2 way in the crack then goes up at a slight angle then makes another about 90 degree turn and then goes horizontal agsin.