2013 SUBARU OUTBACK Complaints

The contact owned a 2013 Subaru Outback. The contact stated while driving at approximately 35 MPH, he lost control of the vehicle and crashed into a metal guard rail on the driver's side along the length of the vehicle. The contact stated that the vehicle had bounced off of the rail and the front end on the passenger side had crashed into a metal post on the right side of the road. The contact stated that the force of the crash ejected him through the windshield. The contact stated that EMS and firemen were on scene but there was no police. The contact stated he had not lost consciousness. The contact was transported by ambulance to the emergency room. The contact had lacerations on his forehead, scalp, nose and chin. The contact had bruises on his chest, shoulders, both arms, and both legs. The contact stated that he was diagnosed with a Traumatic Brain Injury. The contact stated that his insurance provider declared the vehicle a total loss. The contact was advised by his insurance provider that the air bags and the seat belt had failed to function. The vehicle was towed to an impound lot. The manufacturer was not informed of the failure. The failure mileage was approximately 80,000.

The contact owns a 2013 Subaru Outback. The contact stated while driving at an undisclosed speed, the parking brake warning light illuminated. Additionally, the contact stated that several other unknown warning lights illuminated, and the vehicle lost motive power. The contact stated that the parking brake had seized. The parking brake was released, and the vehicle was restarted. The vehicle was taken to the dealer; however, the dealer declined to inspect the vehicle due to a title alert for a total loss report. In addition, the contact stated that he had owned the vehicle for eight years, and the vehicle had been serviced at the same dealer for routine service. The contact was informed of an unknown recall repair; however, the contact was informed that the VIN was not included in the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 154,500.

We bought this around June 2018 with ~96,000 miles. I change oil every 6 months or 6,000 miles with OEM filters and Mobil 1 0w-30 oil. This car has burned 1/2 to 3/4 of oil initially. After 140,000 miles it climbed to over 1 1/2 quarts between changes. I had repeated O2 sensor codes and sensor replacements and finally catalytic converter codes. Replaced the converter around 160,000 miles. I took off the intake manifold after seeing excessive oil deposits under the throttle body. There's was over 1/8" of caked oil inside the manifold and butterfly valves. I'm very confused as to why the class action lawsuit didn't cover my Serial number. I checked this before buying the car and incorrectly assumed all the affected cars were included in the recall/repair process.

The contact owned a 2013 Subaru Outback. The contact stated that while the vehicle was parked in the contact's residential driveway, the contact noticed the smoke exiting from the hood area of the vehicle. The contact stated that the vehicle was on fire. The fire department arrived on the scene and extinguished the fire. A fire report was filed. The vehicle remained at the contact's residence. The vehicle was condemned to total loss. The contact stated that as a result of the fire, the contact's residential driveway was damaged and needed to be replaced. The manufacturer was not made aware of the failure. The failure mileage was unknown.

* I detected a noise in the front end and an instability in the handling. My independent service mechanic found the cradle on the right front severely rusted out at the point where the control arm attaches. He had to condemn the vehicle. * My mechanic says that it could have resulted in a total loss of ability to steer. He says that he is unable to order the part from the manufacturer because so many are on back order. He is also unable to find any used ones. Finally, he says that in the last 3 months he has had to condemn 3 other Outbacks due to the same problem. THIS SOUNDS LIKE A SERIOUS SAFETY ISSUE TO ME. *Problem confirmed by my independent service center *No *No

Piston rings are defective heavy oil consumption caused my engine to seize with only 150,000 miles

Strapped kayak to roof rack. Roof rack ripped off car while in traffic. Kayak went flying and was hit by a truck.

I was driving on a highway when my car started to suddenly stutter, hesitate, and jerk after about an hour on the road. I pulled over on the shoulder immediately and tried to better position the car further off the highway with the same vehicle behavior. Initially I thought a tire had blown so sudden was the impact but after exterior inspection I realized the tires were fine and the problem was probably under the hood. The CVT transmission and TCM malfunctioned, and electric parking brake engaged creating a noise. My ability to steer the vehicle in a predictable direction was gone creating a safety hazard on the highway or any road. The car had to be long-distance towed back to where I live; it could not be safely driven. The problem has been reproduced and confirmed by two independent service centers, one a general service center and the other a foreign car expert service center. The vehicle has not been inspected by anyone else. There were dashboard warning lights that came on at the time the vehicle started to shake. The lights were the vehicle dynamics control warning light and the check engine warning light. A " boat load" of transmission codes that lead to the vehicle being assessed at the foreign car service center. I am asking for Subaru’s assistance in resolving this matter. I purchased a Subaru based on recommendations from other family members and their experience of having multiple Subaru vehicles some of which lasted 300,00 miles. If this is a manufacturing problem I believe that Subaru has a responsibility to notify their owners of the potential problem (which didn’t happen in my case) and a responsibility to resolve the problem when it occurs. I took my vehicle into my nearest Subaru dealership for a warranty repair that I was notified of approx. three years ago. No one notified me of the potential CVT transmission problem at that time. My vehicle cannot be driven in its current state and it is dangerous to drive because of this problem.

Electronic seat recliner motor (outer bushing) noise when reclining, but Kendall Subaru in Eugene saying motor can not be fixed (defective design), only replaced with another (defective) motor @ cost near $1,000. Seat then stuck all the way back; even with seat headrest behind my back (w/sweaters on top of it even) driving comfort/visibility are not as good. [This entire electronic seat recliner motor system is inferior/defective to begin with vs. a typical manual seat reclining lever design, for at least the following reasons: 1) much slower/less easy to operate 2) plastic activation buttons easily break off 3) much less reliable, where manual lever system safety & other problems are almost unheard of 4) much more costly].

At all speeds vehicle shudders when letting off accelerator then nearly stalls. This is extremely dangerous when entering expressways or crossing oncoming vehicles. Dealer identified transmission as the problem and could reproduce, but not determine reason. Said drive until Check Engine light comes on then bring back. Light has never lit up. Dealer says Subaru stopped using this transmission because of problems, but is not allowed to rebuild or repair transmission. Says it cannot get new or rebuilt transmission from Subaru or anyone else just from totaled car auction. Dealership is offering $2500 trade in. This problem is well documented online regarding 2013 Subaru Outback’s with 2.5L engine.