2018 SUBARU OUTBACK Complaints

WE WERE GETTING READY TO LEAVE TO THE STORE AND GOT IN THE CAR AND TRIED TURNING IT ON AND WHEN WE INSERTED OUR KEYS AND TRIED TURNING ON THE CAR-THE CAR WOULD NOT START AND ALL WE COULD HEAR WAS A CLICKING CLACKING SOUND COMING FROM INSIDE THE HOOD. WE TRIED STARTING THE CAR AGAIN AND WE ENCOUNTERED THERE'S THE SAME ISSUE, THE VEHICLE WOULD NOT START AT ALL. WE WENT IN OUR OTHER VEHICLE STRAIGHT TO THE DEALERSHIP TO LET THEM KNOW THAT OUR CAR OF 2 YEARS WOULD NOT START AT ALL AND THEY INFORMED US IT MIGHT BE A BATTERY ISSUE AND THAT WE SHOULD CALL ROADSIDE ASSISTANCE FOR FURTHER HELP. WE ASKED IF OUR BATTERY WAS UNDER WARRANTY AND THEY SAID THEY DIDN'T KNOW IT ALL DEPENDED ON THE MILEAGE AND WE INFORMED THEM THAT OUR CAR WAS A BRAND NEW 2018 MODEL WITH UNDER 21,000 MILES. THEY AGAIN SAID IF IT WAS A BATTERY ISSUE BEST BET WAS TO REPLACE WITH THEM AND THAT IT WOULD BE FOR A FEE OF $200 OR MORE.

11/16/2018 DEAD BATTERY FOR NO KNOWN REASON 6/15/2019 DEAD BATTERY FOR NO KNOWN REASON

SECOND OCCURRENCE OF THE PROBLEM IN LESS THAN A WEEK. REPLACED ORIGINAL BATTERY ON 7/24/2020 (SEE COMPLAINT NUMBER 11341827). BATTERY DRAINS FOR NO REASON, LEAVING BATTERY DEAD AND CAR INOPERABLE. CAR WAS STATIONARY ON DRIVEWAY. COULD NOT START IT, SO CHECKED BATTERY WHICH WAS DEAD 0 VOLTS.

BATTERY DRAINS FOR NO REASON, LEAVING BATTERY DEAD AND CAR INOPERABLE. CAR WAS STATIONARY ON DRIVEWAY. COULD NOT START IT, SO CHECKED BATTERY WHICH WAS DEAD 0 VOLTS.

DEFECTIVE FRONT WINDSHIELDS. THE ORIGINAL HAD A LEGITIMATE CRACK FROM A ROCK HITTING IT. THE FIRST & SECOND REPLACEMENT WINDSHIELDS (SUBARU BRANDED) BOTH CRACKED STARTING FROM THE DRIVERS SIDE ABOUT MIDWAY UP. THE FIRST REPLACEMENT CRACKED AT SLOW SPEED AFTER PULLING AWAY FROM THE CURB. THE SECOND CRACKED AFTER PARKING AND CLOSING THE DRIVERS DOOR. BOTH CRACKS IMMEDIATELY SPREAD LATERALLY ACROSS ALMOST HALF OF THE WINDSHIELD IN THE DRIVERS LINE OF SIGHT. THE ORIGINAL WINDSHIELD WAS REPLACED ON 4/3/2019 AND THE FIRST REPLACEMENT WINDSHIELD WAS REPLACED ON 11/4/2019. THIS SECOND REPLACEMENT WINDSHIELD CRACKED ON 7/24/2020. NEITHER OF THESE LAST TWO CRACKED WINDSHIELDS WAS CAUSED BY ROCK OR DEBRIS HITTING THEM.

THE STEERING SOMETIMES LOCKS WHEN CAR IS OPERATING IN REVERSE, TURNING OUT OF A PARKED POSITION. EXACT CAUSE IS UNKNOWN. I BROUGHT THE CAR TO THE DEALERSHIP FOR THIS PROBLEM IN MID-MARCH AND THEY WERE UNABLE TO DETECT THE FAULT. TODAY I ENCOUNTERED THE SAME STEERING LOCK WHEN BACKING OUT OF MY DRIVEWAY AND TURNING RIGHT TO GET ONTO THE STREET.

WINDSHIELD EXPERIENCED SERIOUS MULTI-FINGERED CRACK, ORIGINATING IN THE TOP CENTER PORTION OF THE WINDSHIELD, WHERE THE 'EYESIGHT' CAMERAS ARE LOCATED. NO KNOWN CONTACT BY OBJECT FROM ROAD. APPEARED TO BE SPONTANEOUS. NOT CERTAIN IF VEHICLE WAS IN MOTION OR STATIONARY- DIDN'T NOTICE IT UNTIL ENTERING VEHICLE IN THE MORNING.

THE WINDSHIELD CRACKED OUT OF NOWHERE AND SPREAD QUICKLY. THE VEHICLE WAS STATIONARY WHEN WE ENTERED THE CAR AND NOTICED A LONG CRACK IN THE WINDSHIELD. I NEVER HAD THIS HAPPEN TO A WINDSHIELD BEFORE. THE CRACK KEEPS GROWING FOR NO REASON.

TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. THE CONTACT STATED THAT THE FRONT WINDSHIELD CRACKED WITHOUT IMPACT. THE VEHICLE WAS TAKEN TO RELIABLE SUBARU (438 S INGRAM MILL RD, SPRINGFIELD, MO 65802, (417) 720-8373) WHERE THE CONTACT WAS INFORMED THAT THE WINDSHIELD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 10,000.

I HAVE HAD MY OUTBACK FOR ALMOST 2 YEARS. IN THE LAST 3 MONTHS, I HAVE EXPERIENCED 4 CRACKED OR BROKEN WINDSHIELDS. I AVOID DRIVING BEHIND TRUCKS/SEMIS BUT THE SMALLEST ROCK OR ANYTHING SEEMS TO HAVE DISASTEROUS RESULT OF BULLSEYE/CRACK ETC. I HAVE HAD MY WINDSHILED REPLACED TWICE AND NOW IT NEEDS TO BE REPLACED A THIRD TIME.