2019 SUBARU OUTBACK Complaints

The contact owns a 2019 Subaru Outback. The contact stated that while driving at various speeds, the steering wheel would tighten and oversteer while switching lanes without warning. The contact stated that excessive force was needed to regain complete control of the vehicle after the failure. The contact had taken the vehicle to an independent mechanic who was unable to determine the cause of the failure. Neither the manufacturer nor the dealer was made aware of the failure. The vehicle had to be repaired. The failure mileage was approximately 9,000.

Under the following three conditions the front tires appear to become airborne and the tires skip making the vehicle seem to be out-of-control; When traveling at speeds >35 MPH, Wheels are turned >10 degrees, Any long bump (such as a rough transition "bump" from asphalt to concrete). This has been worsening over the last year and is now unsafe for my children to be in the car. My local Subaru dealership spent nearly 2 days inspecting all aspects of the car to include the alignment, bushings, and shocks. A senior technician was taken for a test-drive in the car and I was able to recreate the "skip". The technician was alarmed and surprised by the skip and thus held the car for a 2nd day to further investigate the reason for the "skip". They were unable to diagnose any defect. There has been no inspection by the police or insurance company. There have been no alarms or warning.

My 2019 Subaru Outback unintentionally accelerated. I was sitting in my SUV waiting for an electronic gate to open at my storage unit. I was about 10-15 feet in front of the gate. My foot was firmly on the brake and the car was in drive. I have been at this gate many times. This time, before the gate could fully open, the car raced forward at top speed into the gate. Damaging my bumper and terrifying me! The gate did stop the car. I felt like a ghost had slammed a foot on the gas pedal!!! The breaks did nothing. The Subaru floor mat was attached with 2 pegs and sticks like velcro to the carpet. Thank God I was not at a crosswalk or in front of a building - I would have killed myself or someone else! I reported this to my local dealer and they referred me to Subaru of America. The dealer had my car for 6 weeks and S.O.A. sent a team to inspect the car for 6 hours. Customer service after 6 weeks said my car was fine. That no issues were found! They will not provide me with a list of tests completed or what was reported by the "Black Box" on board. All I have is a email from Peter at Customer Service (that was my 3rd and final rep.) that that is all the information that he has or can get and the care is fine to drive! If that is so, why is there a CLASS ACTION LAWSUIT against them!

Have had 2 batteries fail in 2 1/2 years. New battery installed and my electrical system is failing. Can't lock my car unless fob is in an RFID bag, has not started several times, and has refued to open several times for about a minute. Will be taking car back to dealer to see if they can fix the problem.

On June 20th my front windshield began spontaneously cracking while sitting in driveway. A day later while driving on the interstate, the rearview mirror fell off windshield. Since the rearview mirror is essential for several electronic safety mechanisms to function properly, this means they were disabled and/or malfunctioning as well. After having the windshield replaced, the same thing happened about a month later (July 24, 2021) so now I have to replace it again. In both cases, the Subaru Service Manager determined that there was no chipping or other external damage to the windshield. Looking at customer forums & complaints, this appears to be a defective windshield problem that Subaru is attempting to cover up. It has been going on since at least the 2015 model year. Please help.

I received a 2019 Subaru Outback on 15 July 2021. The vehicle was sold by a dealer, and gone through the Subaru vehicle certification process, which includes checking the electrical system. I kept the vehicle off the road while I got the vehicle registered and insured, running it for a few minutes every three days. I planned to take the first road trip on 26 July 2021, after the paperwork had been completed. The vehicle would not start, and no power was available for electrical components. Checking the battery with a multimeter indicated voltage had dropped to 4V. I contacted the selling dealership, and they indicated they would pay to replace the discharged battery.

Electrical system problems causing battery drain. After jumping the battery observed flickering, eyesight system turning on and off while driving. Rear lift gate won’t open

Car would not start or turn over. Battery was dead. I called Subaru and a person came over to jump my vehicle. I left it running for 30 minutes to recharge the battery. This happened two times in the last few years but I never reported it to Subaru, and had my neighbor hook his car up for a jump. Also note the GPS has locked up several times in the past and not worked until I shut the car off and restarted everything. I just kept getting the arrow going in the circle.

The windshield all of the sudden cracked. There was no impact, nothing hit the window, it just suddenly cracked and keeps getting larger. Started on the very edge of the window on the passenger side and Crack is now grown to the middle of the windshield

My 2019 Outback has had 2 incidents where the battery was dead without an explanation. There are 24000 miles on it. The most recent incident occurred less than a week after the dealer serviced the vehicle. The service included a battery test and I was told it tested good. The car was parked in my home garage, and from all indications, no lights were left on, doors/tailgates open etc. This was confirmed when the Subaru STARLINK roadside assistance provider came to jump the vehicle. Immediately after the vehicle was started, I took it to the dealer and requested a battery check. They showed the battery was good but deeply discharged, so left it on a charger for over an hour while I waited. In speaking to the service representative at the Subaru dealer, I was told that on new cars, alternators no longer charge a battery, but simply maintain the existing charge level. They claimed that a light or something of that nature was left on, a door left open, etc. I am certain this was not the case, as I keep all interior light switches in the off position, and once the vehicle was charged, no lights were on. Also, no doors were open or ajar when this happened. I requested they check the electrical system to diagnose the cause of the battery drain, but they explained this would not be covered under warranty since the battery had tested ok. The dealer recommended that I keep a trickle charger on it when parked at home to prevent recurrences. I don’t feel this is an acceptable solution for a vehicle that is merely two years old with minimal miles and fully under warranty. While I was inconvenienced by this and had to arrange a ride to an appointment as a result, it did not create an immediate safety issue (this time). A similar set of circumstances occurred in late March of 2021 when I was out of town visiting a family member. At that time, I also was not able to determine a cause. Since that was the first occurrence, it didn’t create the same level of concern.