2018 SUBARU OUTBACK Complaints

OUR 2018 OUTBACK ALMOST KILLED MY HUSBAND. HE WAS GETTING INTO THE CAR (IT WAS RUNNING) AND JUST OPENED THE DOOR, WHEN THE CAR ROLLED BACK. HE WAS PINNED BETWEEN THE DOOR AND THE GARAGE FRAME AND FORTUNATELY THE HE WAS ABLE TO ROLL INTO THE GARAGE. HE HIT SO HARD AND LANDED ON THE SIDE OF HIS MOUNTAIN BIKE (WAS INSIDE THE DOOR) THAT IT PUNCHED A HOLE THROUGH THE WALL. I CAME OUT TO FIND HIM LAYING ON THE GROUND IN THE GARAGE AND THE CAR SITTING IN MY DRIVEWAY JUST OUTSIDE THE GARAGE. THERE IS A NATURAL SLOPE AND IT WAS STOPPED WHERE IT LEVELS OFF. THE DOOR ENDED UP BEING CAUGHT ON THE FRAME OF THE GARAGE AND OPENED ALL THE WAY AND THEN SOME BEFORE SLAMMING BACK. THE DOOR IS NOT FUNCTIONAL AND IT DAMAGED THE FRONT QUARTER PANEL AS WELL AS THE DRIVER DOOR. THIS IS MY 3RD OUTBACK AND I AM BEYOND HORRIFIED OF THIS CAR! WE HAVE HAD NOTHING BUT PROBLEMS FROM IT SINCE WE HAVE HAD IT AND I AM READY TO GET RID OF THIS ONE! DO NOT BUY THIS YEAR! THERE WAS A RECALL ON AN EARLIER YEAR OUTBACK AUTOMATIC TRANSMISSIONS AS THEY WERE DOING THE SAME THING, ROLLING WHEN IN PARK. THIS CAR COULD HAVE KILLED HIM AND HE IS FORTUNATE HE WAS ABLE TO GET AWAY FROM THE CAR AND THE FRAME. I CALLED SUBARU THIS MORNING AND HAVE A CASE SO WE SHALL SEE IF I HAVE TO GET LEGAL INVOLVED OR NOT.

THE WINDSCREEN CRACKED ABOUT TWO INCHES. ON THE PASSENGER SIDE FROM THE TOP DOWN IN A STRAIGHT LINE. NO OTHER VEHICLES NEAR ME. I DID NOT NOTICE THAT ANYTHING HIT THE WINDSCREEN. I WAS DRIVING APPROXIMATELY SIXTY MILES PER HOUR EASTBOUND ON INTERSTATE 270 JUST EAST OF INTERSTATE 70. ABOUT 7:30 IN THE MORNING.

A CRACK IN WINDSHIELD JUST APPEARED AND STARTED TO SPREAD SO WE TOOK IT TO MARK'S MOBILE GLASS IN JEFFERSON CITY, MO TO GET REPLACED.

IN AUGUST 2019 DRIVING AT ABOUT 40MPH ON A SAMLL COUNTRY ROAD A VERY SMALL PIECE OF GRAVEL STUCK WINDSHIELD AND WITHIN 20 MINUTES IT EXPANDED TO A CRACK OVER 18 INCHES LONG. JUST FIVE MONTHS LATER ON DECEMBER 22 DRIVING AT ABOUT 65MPH ON INTERSTATE 5 ANOTHER SMALL STONE STRUCK WIND SHIELD AND WITHIN 30 MINUTES A CRACK FORMED ALMOST 14 INCHES. BOTH WINDSHIELDS WERE SUBARU OEM PARTS.

MY GAS GAUGE SAYS I HAVE 95 MILES BEFORE INEED GAS HOWEVER MY WARNING LIGHT COMES ON AT THAT TIME TELL ME TO GET GAS RIGHT AWAY

I HAVE REPLACED THE BATTERY TWICE AND THE BATTERY IS STILL DEAD IF I DON'T DRIVE THE VEHICLE FOR MORE THAN 3 DAYS. OBVIOUSLY THERE IS A PARASITIC DRAIN. I DON'T HAVE AN OPTIONS OR ACCESSORIES INSTALLED THAT DID COME WITH THE VEHICLE WHEN PURCHASED.

BOUGHT VEHICLE USED ONE OWNER NO PREVIOUS OCCURANCES, 8000 MILES RECORDED. GRADUALLY, A RUMBLING SOUND COMES FROM FRONT DRIVER SIDE WHEN TURNING WHEEL ON FLAT DIRT DRIVEWAY PREDOMINANTELY. CONCURRENT NOISE FROM DASH. AT 10,000 MILES THE CAR NOW MAKES RUMBLING NOISE AT LOW SPEEDS WHILE TRAVELING IN STRAIGHT LINE ON GOOD PAVEMENT (INAUDIBLE AT HIGH SPEEDS) SAME FRONT RIGHT LOCATION, DASH WAS REPAIRED REPLACING SPEAKER GRILLS AND STILL MAKES RATTLING NOISE AFTER FIXING. RUMBLING NOISE FROM DRIVERS LEFT FRONT AREA CHECKED BY DEALER AND REPORTED NOTHING LOOKED WRONG. NOISE CONTINUES FROM DASHBOARD. RUMBLING NOISE FROM FRONT DRIVER SIDE LEFT WHEEL/DASH AREA CONTINUES MORE OFTEN AND SEEMS TO BE INAUDIBLE AT HIGHER SPEEDS - RUMBLING NOISE UPON TURNING WHEEL AND GOING STRAIGHT ON PAVEMENT AS WELL AS ON FLAT GRADED DIRT DRIVEWAY. SUBARU DEALER SERVICE MANAGER STATES THAT HIS FIELD MANAGER HAS CONCURRED THIS HAS BEEN REPORTED ELSEWHERE AND CANNOT BE FIXED AT THIS POINT IN TIME. TAKING BACK TO DEALERSHIP TO HAVE THEM CHECK EVERYTHING MORE THOROUGHALLY, IF THEY CANNOT FIND PROBLEM, WILL TAKE TO DEALERSHIP IN ANOTHER TOWN TO CHECK, IF THEY CANNOT FIND PROBLEM WIILL EITHER SUE USING THE LEMON LAW, OR TRADE IN FOR ANOTHER MAKE OF VEHICLE.

IN A PERIOD OF LESS THAN 1 YEAR, I HAVE EXPERIENCED THREE WINDSHIELDS CRACKING FROM NORMAL DRIVING DOWN THE HIGHWAY. I HAVE DRIVEN FOR OVER 55 YEARS IN SEVERAL VEHICLES AND HAVE BEEN HIT BY ROAD DEBRIS OR ROCKS NUMEROUS TIMES. THIS WILL NORMALLY LEAVE A PIT OR STAR WHICH CAN BE REPAIRED, I NEVER HAVE HAD A VEHICLE'S WINDSHIELD CRACK, ALL THE WAY ACROSS WHEN SIMPLY DRIVING THE SPEED LIMIT. NOT ONCE, BUT THREE TIMES IN A 5 MONTH PERIOD. I FEEL THESE WINDSHIELDS ARE NOT SAFE FOR MY FAMILY TO BE IN. IF THEY CRACK WITH A PEBBLE, WHAT WOULD HAPPEN IF THERE WAS AN ACCIDENT. THE FIRST WINDSHIELD CRACKED COMING BACK FROM THE GRAND CANYON VISIT. THE SECOND TIME, NEW REPLACEMENT WINDOW FROM SUBURU, CRACKED FROM LITTLE OR UNKNOWN STRIKE 2 MONTHS LATER. SUBURU REPLACED THAT WINDOW AT THEIR COST. 2 MONTHS LATER DURING JULY HEAT, A SMALL ROCK PICKED OFF THE ROAD AND THE WINDOW CRACKED IN A BACKWARD C SHAPE. SUBURU DENIES ANY LIABILITY FROM ROAD HAZARDS, AND WILL NOT CONSIDER THEY HAVE LESS QUALITY PRODUCT AS IT WAS APPROVED. READING SEVERAL BLOGS AND ONLINE COMMENTS ALERTED ME THAT THIS WAS VERY COMMON AND THEY HAD PAST ISSUES WITH THEIR WINDSHIELDS. WHO CAN I SPEAK TO?

INTERMITTENTLY WHILE DRIVING, THE STEERING WHEEL WILL JERK TO THE RIGHT OR LEFT. HAS HAPPENED ON STRAIGHT ROADS AND ON CURVED EXITS. SPEEDS FROM 30-60MPH. DRY PAVEMENT, NO SAND/MUD/OTHER HAZARDS. HAS HAPPENED APPROXIMATELY A DOZEN TIMES TOTAL. LANE ASSIST IS TURNED OFF.

SINCE THE CAR HAS BEEN BRAND NEW, A HALF GALLON OF COOLANT HAS NEEDED TO BE ADDED TO THE CAR ON A MONTHLY BASIS. NO LEAKS HAVE BEEN DETECTED. THERE HAS ALWAYS BEEN A VERY STRONG ODOR OF BURNING COOLANT. DEALER STATES THIS IS NORMAL FOR THE 2.5L ENGINE, SO THERE IS NOTHING TO REPAIR, JUST KEEP AN EYE ON THE COOLANT LEVEL. I FILED A COMPLAINT WITH SUBARU OF NORTH AMERICA, AND RECEIVED A SIMILAR RESPONSE. BOTH THE DEALER AND SUBARU STATE IT IS UNKNOWN HOW TO REPAIR THIS ISSUE AS THEY CAN NOT IDENTIFY THE PROBLEM CAUSING THE LOSS OF COOLANT. DEALER JUST KEEPS TOPPING OFF THE SYSTEM, AND STATING THAT THEY STILL HAVE NO SOLUTION.