2019 SUBARU OUTBACK Complaints

Battery not charging. Battery from 09/2024. Unable to turn vehicle over. After charging battery, it has happened again.

Navigation Screen/STARLINK Multimedia screen malfunctions due to bubbling. Screen must remain turned off. Cannot use navigation and cannot use hands free phone. If I try to use any function the screen automatically scrolls through various function including randomly launching functions such as dialing numbers on my phone. I took the car to the dealer and they said it is "common" but not a recall and not covered by warranty because my car is now out of warranty

The contact owns a 2019 Subaru Outback. The contact stated that the battery was power was draining abnormally. The contact stated that the vehicle had to be jumpstarted on ten occasions and the battery was replaced. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the failure was due to a parasitic draining. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was unknown.

First battery --original to the car lasted about 3.5 yrs. Replacement lasted less than 2 yrs and was particularly weak in cold weather conditions. Third battery purchased in June 2024 and it was totally dead by Oct 2024 and was replaced. The Oct 2024 battery began to start slowly in Jan 2025 and today, Jan 12, 2025 failed to start. It was totally dead but was restarted with an emergency starter. I don't drive long distances often and most trips are short --3-5 miles almost every day. This seems to fit in with the electrical problems described for 2016-2020 Outbacks.

Delamination of the infotainment system. It delaminated and causes screen haunting. Which while I’m driving touches random things on the screen, which include vehicle safety settings, changing them at random. Also, it changes the radio, and disables the driver from being able to control volume which further distracts driver and puts driver at risk. A car that once had car play which allowed hands free phone calls, now puts people on hold, ends call, starts calls, and changes navigation directions, at no notice. The car was seen by the dealer, and confirmed as an issue, the dealer in turn asked for 2200 dollars to repair this problem.

Ongoing for several months. Battery will have parasitic drain that is causing me to have to jump start the car frequently. There are no warning lamps or light. I have not gone to dealer as I read on the internet it is a DCM module that costs several hundreds to fix. Apparently this is a widespread issue and this should be covered by Subaru because of defective equipment. Thank you.

I own a 2019 Subaru Outback. I have had to replace the windshield four times, every time it was replaced with Subaru Glass, as recommended by Subaru. The windshield cracks at not centered, they appear from either the top or bottom of the windshield with not impact site. I have asked for them to review the framing and have been continually told it is fine. The windshields have all cracked within a two year period. The last one which occurred a couple days ago appeared after the car going through a pot hole on the street.

Infotainment head unit is delaminating. This issue causes "ghost touches" where the system randomly selects options or changes settings without user input. The delamination appears as bubbles or dots behind the screen that cannot be wiped off. This is a safety issue as these "ghost touches" make selections, changes, and phone calls on the infotainment system while driving.

The contact owns a 2019 Subaru Outback. The contact stated that the air bag warning light was illuminated. The computer control system showed low tire pressures. While the passenger’s seat was occupied, there was an abnormal dinging sound detected. The message that the seat not activated message was displayed. The contact stated that the battery drained, and the vehicle failed to start. The starting system had drained the battery. The contact had Triple AAA check the vehicle, and the DCM made an abnormal popping sound. The ABS, radio, and CD warning lights were flashing. The transmission, GPS, and undercarriage messages were illuminated. The computer screen had burned out and was inoperable. The contact stated while driving 60-65 MPH, the vehicle abruptly stopped without driver input. The steering wheel became inoperable and was uncontrollable. The vehicle was taken to the local dealer, where it was diagnosed and determined that the DCM needed to be replaced. The vehicle was repaired. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 55,000. The VIN was not available.

The surface of the interior touch screen display on my 2019 Subaru Outback Touring that controls the radio, navigation, phone, vehicle settings and information, and rear backup camera assistance developed bubbles and presses buttons on its own. It toggles between apps, calls people, changes radio stations, adjusts volume, discontinues map routes, removes backup camera footage, and beeps at random and while driving. As a driver or passenger I am unable to control these functions because the touch screen is not functional. The safety of myself and others has absolutely been put at risk: a once reliable backup camera is no longer consistently functional; the route I set in the driveway disappears, reappears, and changes destination locations while I'm driving; at times the screen toggles and beeps quickly, will not stay turned off, and creates an unavoidable visual and audible distraction. Phil Long Subaru inspected my vehicle, confirmed that this is a known issue with United Radio part #AL58A, and quoted the repair at over $1600. Subaru of America has not issued a recall despite two class action lawsuits for this issue and an existing recall for the same issue on earlier models. SOA offered a one time credit of $1200, which leaves me on the hook for $500 for their defective manufacturing, and no guarantee that the replacement part has been modified to address the issue or extended warranty on the part in case this happens again. There were no warnings, messages, or symptoms of the problem prior to failure. The bubbles appeared around October 2024 and the ability to consistently control the display was lost immediately.