2013 SUBARU OUTBACK Complaints

THE WARNING LIGHTS- BRAKES, TIRE PRESSURE, CRUISE CONTROL, ENGINE LIGHTS AND TRACTION CONTROL ALL COME ON AND WON'T GO OFF. HAD THEM RESET BY THE MECHANICS BUT A DAY LATER THEY CAME BACK ON WHILE I WAS DRIVING DOWN THE HIGHWAY FOR NO REASON. CRUISE NO LONGER WORKS AS THE LIGHTS ARE ON. A LOT OF PEOPLE ON LINE SEEM TO HAVE THIS PROBLEM AND I THINK YOU SHOULD MAKE SUBARU ISSUE SOME KIND OF RECALL TO FIX THIS PROBLEM. THANK YOU. *TR

THIS CAR GUZZLES OIL, LIKE A QUART EVERY THOUSAND MILES MAKING IT A [XXX] CAR FOR ROAD TRIPS. I BOUGHT THIS FOR ROAD TRIPS SO THANKS SUBARU. IT HAS CVT ISSUES THAT SUBARU WON'T ACKNOWLEDGE OR REPAIR, DANGEROUS ONES TOO SUCH AS LOSS OF POWER WHILE IDLING, AND FEELING THE ENGINE IS GOING TO DIE WHEN IN STOP AND GO TRAFFIC. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2013 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE SHUDDERED AND STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO DREYER & REINBOLD SUBARU (1301 SOUTH, US-31 STE 2, GREENWOOD, IN 46143), TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC AND WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 104,000.

DIRECTIONAL STABILITY; DIFFICULT TO KEEP CAR CENTERED IN LANE; WANDERS OFF FROM WHERE STEERING IS SET; STEERING WILL NOT CENTER, BUT WILL STAY IN A GENTLE CURVE BY ITSELF UNTIL CORRECTED, THEN WILL WANDER OFF CENTER AGAIN. CONTRIBUTING TO PROBLEM IS TOO MUCH FORCE IS REQUIRED IN A STEERING ACTION TO CORRECT A WANDER CAUSING A SLIGHT OVERSHOOT WHICH NO MATTER HOW CAREFULLY CONTROLLED, CANNOT KEEP THE CAR GOING IN THE CORRECT DIRECTION, WHETHER IN A CURVE OR KEEPING STRAIGHT. THE FASTER THE CAR IS GOING, NATURALLY THE MORE INTENSE THE PROBLEM BECOMES. THE CONSTANT ATTENTION REQUIRED TO ADJUSTING STEERING IS FATIGUING AND HENCE THE CAR IS INHERENTLY UNSAFE. DEALER AND INDEPENDENTS HAVE ALWAYS SAID NO PROBLEM FOUND; ALIGNMENTS MAKE NO DIFFERENCE, NEW TIRES MAKE NO DIFFERENCE. THIS IS A SAFETY ISSUE, AN ENGINEERING FLAW, AND/OR AN ATTEMPT TO HIDE ANOTHER MORE SERIOUS SAFETY OR DRIVABILITY ISSUE. SUBJECTIVELY IT SEEMS TO BE GETTING WORSE OVER TIME.

USE MORE THAN A QUART OF OIL A WEEK AND JUST CHANGE BRAKES AND THEY SHIMMY AND JOLT

TL* THE CONTACT OWNS A 2013 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE AT A RED LIGHT, THE ENGINE REVVED UP. THE CONTACT TURNED OFF THE VEHICLE. THE VEHICLE WAS RESTARTED HOWEVER, THE FAILURE RECURRED. THE CONTACT RESTARTED THE VEHICLE AND DROVE TO THE RESIDENCE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION. THERE WAS NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND LATER WAS TOWED TO SCHUMACHER SUBARU LOCATED AT (3021 OKEECHOBEE BLVD, WEST PALM BEACH, FL 33409) AND WAS DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 87,145.

FOR THE LAST 50K MILES, OIL CONSUMPTION HAS GOTTEN WORSE AND WORSE. NOW IT NEEDS A QT OF OIL EVERY 600 MILES.

SUBARU HAS FAILED TO COMPLY WITH THE TAKATA AIRBAG RECALL. I BEGAN BY CALLING THE PHONE NUMBER SUPPLIED ON THE RECALL LETTER, BUT THE OPERATOR THERE PROVIDED NO INFORMATION ABOUT ACCOMPLISHING THIS RECALL. I NEXT TRIED THE SUBARU WEBSITE, UNDER RECALLS. ALTHOUGH THE SITE PURPORTED TO PROVIDE A MECHANISM TO EFFECT THE RECALL, IN FACT IT DID NOT FUNCTION SUCH THAT I COULD SCHEDULE SUCH A REPAIR. THIRD, I TRIED EMAILING SUBARU. AS OF THIS WRITING I HAVE HAD NO RESPONSE. FINALLY, I TRIED CALLING THE SUBARU 800 NUMBER. THEY WERE UNABLE (OR UNWILLING) TO PROVIDE INFORMATION TO EFFECT THE REPAIR.

MY 2013 SUBARU OUTBACK HAS THREE OPEN RECALLS, NUMBERED 19V009000 (AIRBAG), 18V626000 (PARKING BRAKE), AND 16V694000 (WINDSHIELD WIPER MOTOR). SUBARU OF AMERICA HAS TOLD ME, WITHIN THE PAST WEEK, THAT THE CAR IS UNSAFE TO DRIVE BECAUSE OF THE AIRBAG. I LIVE 138 MILES FROM THE NEAREST SUBARU DEALER. I HAVE GIVEN SUBARU TWO QUOTES, REQUESTED BY THEM, INCLUDING CONTACT INFORMATION AT TWO COMPANIES, FOR TRANSPORTING THE CAR TO THE NEAREST DEALER, RIMROCK SUBARU IN BILLINGS, MT. SUBARU OF AMERICA REFUSES TO CONTACT OR MAKE ARRANGEMENTS WITH THE TWO COMPANIES AND REFUSES TO SCHEDULE THE REPAIRS UNLESS I PAY IN ADVANCE, APPROXIMATELY $1,700.00, FOR ROUND TRIP TRANSPORTATION AND CAR RENTAL, TO GET THE CAR TO THE DEALER AND BACK. SUBARU TOLD ME, IN AN EMAIL TODAY, FEBRUARY 12, 2020, FROM [XXX] OF SUBARU CUSTOMER SERVICE, "MY ABILITY TO ASSIST IS ON A REIMBURSEMENT BASIS. THERE IS NO WORKAROUND FOR THIS." HIS EMAIL IS [email protected] THIS IS AN EXTREME HARDSHIP FOR ME AS I AM RETIRED WITH LIMITED DISCRETIONARY FUNDS. I HOPE YOU CAN CONVINCE SUBARU TO FULFILL ITS LEGAL RESPONSIBILITY TO COMPLETE THESE RECALLS WITHOUT MY FINANCIAL INVOLVEMENT. THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THIS CAR IS AN EXTREME OIL BURNER. WE HAVE TO ADD OIL EVERY 1,000 MILES. THERE WAS A LAWSUIT AND SUBARU IS OFFERING TO REPLACE THE ENGINE BLOCK, BUT OUR DEALERSHIP SAYS THE CAR CONTINUES TO PASS THE OIL CONSUMPTION TEST. ALSO, THE CLUTCH JUST WENT OUT AT 58,000 MILES. AFTER AN ONLINE SEARCH, I AM SEEING THIS IS TYPICAL OF THIS CAR.