2023 SUBARU OUTBACK Complaints

Issue with low beams. I live in a rural area with limited street lighting. Low beam Visibility approx.15 ft. or less. Once or if I would observe an object or person on the roadway my stopping distance would be limited. A hooded shadow from the lighting limits the visibility. E mailed Subaru who suggested I have the dealer could help with my problem. They adjusted the lights. Now I have oncoming traffic flicking their high beams.

I purchased a new 2023 Subaru Outback in December 2022. The two displays on my 2023 Subaru Outback (both the main entertainment one and the tiny dash one) randomly restart without notice and/or freeze and are unresponsive. This disables adaptive cruise control, EyeSight warnings, lane departure warnings, front collision warnings, rear back up camera, navigation, Apple Car Play, phone capabilities, and electrical display odometer. Even in reverse, the backup camera will appear at times and then freeze, so the image I am looking at on the display is not true. I noticed this the other day when I was in reverse and saw a mother and child walking outside of my review mirrors that never appeared on the camera. I have taken it to my Subaru dealer where they had trouble twice uploading new software onto the car. They finally uploaded the "new" software and the issue persists. This last issued occurred today 3/22/2023 - I was on a 10 minute drive and the software restarted at least 11 times in the short 10 minutes. I am unsure what else this electrical/software issue impacts but it seems to be a safety one if I cannot trust the rear camera, departure or collision warnings, or cruise control. Luckily, I have never been in cruise control when the system malfunctions, as I'm not sure what the result would be. This has occurred at random speeds, as slow as 12mph, as fast as 60mph. It has happened when I have been on phone calls and when I have not been on phone calls. I have photos and videos of the unresponsiveness, and have attached the invoice for when I got it serviced on 3/20/2023. This is a serious issue and it seems Subaru does not have a fix at this time. Since this is a new car, I was also told that if this happens after my warranty, it will be MY responsibility to pay for the updated software and to fix this glitch, and that they will charge me for service and the update.

This incident occurred on January 20, 2023. I was driving alone on I-73 in Greensboro, NC. It was around 5:45 AM and was about 40 degrees outside. I had no vehicles in front of me and a very large separation to the vehicles in the oncoming traffic direction. The car was still new as it only had 4k miles on it. I was driving at 65mph merging onto I-73. Suddenly, I heard what sounded like an explosion followed by what sounded like flapping and "pebbles hitting roof" sound. I knew something had broken so I pulled off the road. My moonroof had shattered. I took pictures while I was trying to determine my next step. There was a hole in the center and part of the right side of the glass. I did not have any way to contain the damage when it was put on the flat bed trailer to take it to the dealership. I dropped by the dealership later that day. The hole had grown significantly while being towed to the dealer (wind damage expanded the hole). The dealership said it was the second Outback they had seen that week for an exploding moonroof. They stated it would not be covered under warranty, but they did replace it as a one-time goodwill gesture. Searching online, this seems to be way more common of an experience than it should be with Subaru Outbacks. If I had had the interior closeout panel open, I would have been covered in glass. I feel this was not damage induced by any impact as there were no cars near me within at least 100 yards in any direction.

The rear driver side door popped open so as to be not fully closed, but not fully open (door not fully secure/ajar) while driving. The vehicle was being driven on a highway with speed no more than 55 mph, exiting an off ramp and approaching a stop light. When the brakes were depressed to ease into the off ramp stop there was a loud pop and the instrument panel displayed the door open warning for the drivers side rear door. It was necessary to fully stop the vehicle and re-secure the door from the outside. There were no passengers in the rear seat during this occurrence. The dealer inspected the door hinges observing no abnormalities and was not able to reproduce the error when test driving the vehicle.

The contact owns a 2023 Subaru Outback. The contact stated while driving 35 MPH and coming to a green light with no vehicles nearby, the Eyesight Driver Assist camera malfunctioned and the vehicle came to an abrupt stop. The Collision Prevention braking system activated with the warning light displayed on the instrument panel. The contact immediately deactivated the fuel saving button and depressed the accelerator pedal for the vehicle to respond. The contact stated that the message displayed that the Eyesight camera had unintendedly become disabled. The contact took the vehicle to the dealer however, the mechanic was unable to determine the cause of the failure. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 9,000.

They EyeSight continuously disables. Dealership cannot find any codes or issues with it. They say it is the weather, dirty windshield, clouds. It has been happening since week 3 of ownership. I clean the windshield all the time, there is no clouds. I have another Subaru with EyeSight and it doesn’t disable like this one. 90% of the time the system disables itself as soon as I turn it on.

The contact owns a 2023 Subaru Outback. The contact stated while driving at an undisclosed speed, the liftgate would independently open without assistance. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 1,700.

The contact owns a 2023 Subaru Outback. The contact stated that while parked with the brake pedal depressed when the vehicle suddenly lunged forward and jumped the curb onto the sidewalk. The vehicle ended up in the glass of the store in front of the parking space. The air bags did not deploy. The vehicle was towed to the dealer. There were no warning lights. A police report was filed. The front end, bumper, hood, side panels, and fog lights were all damaged. The storefront, a nearby pillar, and decorative stone were also damaged. There were no injuries. No medical attention was needed. The dealer had not been diagnosed and or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 268,000.

Starlink not working and requires DCM. This controls tracking and safety features of this car. This is the 2nd failure.

Wireless charger overheats phone. Checking online this issue goes back several years with no fix. I am worried about a fire with the lithium batteries and stopped using the charger. Waiting for a reply from Subaru to replace or remove the charger.