SUNNYBROOK Complaints

WE PURCHASED THE 2006 SUNNYBROOK TITAN FROM BUDDY GREGG BACK ON JULY 7, 2017. THE SECOND WEEKEND OF USING THE UNIT STARTED WITH THE FAILURE OF THE IOTA ITS-50R TRANSFER SWITCH. WIRE AND INSULATION BURNED, THE TERMINAL LUGS MELTED/FUSED, AND THE PLASTIC COVER STARTED TO MELT. THE RV WAS STATIONARY. WE WERE ABLE TO GET A TECHNICIAN TO RESPOND SATURDAY AFTERNOON AFTER SALESMAN TOLD ME THE SERVICE DEPARTMENT AT BUDDY GREGG WAS NOT OPEN ON SATURDAY. AFTER REPLACING THE ATS, THE TECH FOUND THE HEATING ELEMENT OF THE REFRIGERATOR WAS FRIED AS WELL AS THE CONVECTION MICROWAVE. THE TECH WAS ABLE TO REPLACE THE HEATING ELEMENT AND REPAIR THE REFRIGERATOR. A FEW HOURS AFTER THE TECH LEFT, THE REFRIGERATOR BOARD APPEARED TO FAIL, THE 12V LIGHTS DIMMED, AND THE PROPANE ALARM WAS TRIPPED. THE LIGHT PATTERN ON THE ALARM INDICATED A POWER FAILURE. WE CONTACTED THE TECH AND DETERMINED THE CONVERTER/INVERTER WAS EVIDENTLY IRREPARABLY DAMAGED BY THE FAILURE IOTA TRANSFER SWITCH. WE NOW HAVE TO HAVE THIS REPLACED. RESEARCH REVEALS THE IOTA ITS-50R TRANSFER SWITCH HAD SEVERAL RECALLS ISSUED FOR IT SEVERAL YEARS AGO. ONE INCLUDED THE TIGHTENING OF TERMINAL LUGS TO 45 POUNDS AND ONE ISSUED LATER FOR TOTAL REPLACEMENT OF THE UNIT. OBVIOUSLY THE PREVIOUS OWNERS OF THIS RV EITHER DID NOT EVER GET A RECALL NOTICE, OR JUST OPTED NOT TO HAVE THE UNIT REPLACED. ALTHOUGH WE UNDERSTAND THIS RV WAS USED WHEN WE PURCHASED IT AND WAS ASSURED IT HAD PASSED THROUGH SOME TYPE OF INSPECTION BY THE DEALERSHIP. AT MINIMUM, AS NEW RV OWNERS WE EXPECTED AND RELIED ON THE DEALERSHIP/SERVICE EXPERTISE TO ENSURE THE UNIT WAS SAFE. NEVER IN OUR WILDEST NIGHTMARES WOULD WE HAVE EXPECTED POTENTIALLY CATASTROPHIC EVENT OF THIS NATURE THE SECOND TIME USING IT. THAT SAID, WE ARE ALSO VERY GRATEFUL IT OCCURRED WHILE WE WERE AWAKE AT THE TIME AND IT DIDN'T DEVELOP INTO A FIRE.

I HAVE HAD POOR PERFORMANCE AND LONGEVITY OF TIRES ON MY 30 FOOT LONG 2011 SUNNYBROOK TRAVEL TRAILER. BRANDS I HAVE USED ARE MAXXIS AND CARLISLE, SIZE ST225/75R15 RADIAL TIRES. AT ABOUT 4 YEARS OLD THE MAXXIS TIRES DEVELOPED CRACKS BETWEEN THE TREAD RIBS ON A TRIP IN MARCH. I PUT ON AN UNUSED CARLISLE SPARE AND HAD A HUGE BLOWOUT IN THE TREAD ON I-91 IN VERMONT. IN LOOKING AT WEBSITES AND TRAILER LIFE MAGAZINE, THERE ARE MANY COMPLAINTS ABOUT TRAILER TIRES HAVING BLOWOUTS, EVEN WHEN TRAVELLING AT USUALLY 60 MPH I DO, AND WITH PROPER PRESSURE. THE CONCORD, NH TIRE WAREHOUSE HAS A GOODYEAR TRAILER TIRE IN THE OFFICE THAT ALSO HAS A TREAD BLOW OUT. IT APPEARS MOST TRAILER TIRES ARE COMING FROM CHINA AND ARE USUALLY SPEED RATED FOR UP TO 65 MPH. THE REPLACEMENT TIRES I JUST ORDERED FROM ETRAILER.COM ARE A PROVIDER PREMIUM TIRE SPEED RATED FOR UP TO 81MPH. THEY ARE ALSO FROM CHINA, AND I'M HOPING THEY REALLY ARE "PREMIUM" DURABILITY. THE ROUGH ROAD BUMPS AND POT HOLES, EVEN ON INTERSTATE HIGHWAYS, REALLY POUND ON TIRES AND I SEE MANY RV TRAILERS PASSING ME ON THE HIGHWAYS. SHOULDN'T ON-ROAD TRAILER TIRES BE HELD TO SIMILAR DESIGN STANDARDS AS DRIVEN VEHICLE TIRES? A HIGH SPEED BLOWOUT FAILURE OFTEN DAMAGES THE RVS AND CAN RESULT IN NASTY ACCIDENTS IF DRIVER CONTROL IS LOST. THE RV COMMUNITY, MANUFACTURERS, AND OTHER HIGHWAY USERS WILL APPRECIATE INCREASED SAFETY STANDARDS, OR AT LEAST MEETING SAFE MINIMUMS.

TL* THE CONTACT OWNS A 2013 SUNNYBROOK RAVEN. THE CONTACT STATED THAT HE WAS LOCKED OUT OF THE VEHICLE AS A RESULT A LOCKSMITH WAS REQUIRED IN ORDER TO ENTER THE VEHICLE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 13E039000 (EQUIPMENT: LATCHES/ LOCKS/ LINKAGES) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED ON NUMEROUS OCCASIONS AND STATED THAT THE PART WOULD BE SENT BUT THE CONTACT DID NOT RECEIVE THE RECALL PART. THE MANUFACTURER WAS NOTIFIED OF THE DELAY. THE FAILURE MILEAGE WAS NOT AVAILABLE.

TL ' THE CONTACT OWNS A 2012 SUNNYBROOK BRISTOL BAY WINNEBAGO. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V016000 (DEADBOLT LOCK CYLINDER); HOWEVER, THE PART WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED SEVERAL TIMES, BUT THEY FAILED TO RESPOND. THE CONTACT HAD NOT EXPERIENCED A FAILURE. JCC

NOTICED A LOW TIRE, HAD IT REMOVED AND INSPECTED. THEY IDENTIFIED A CRACK IN THE WHEEL. CONTACTED TREDIT SINCE THESE WERE REPLACEMENTS FOR THE ORIGINAL RECALLED WHEELS. THEY DID NOT OFFER TO WARRANTY THESE WHEELS SAYING THEY NO LONGER USE THIS PARTICULAR WHEEL. FOUND A REPLACEMENT WHEEL IN NEW ORLEANS AREA. 4/27/2014 ANOTHER LOW TIRE REMOVED AND BROUGHT IT TO A SHOP THEY INFORMED US THE WHEEL WAS CRACKED. GOT A REPLACEMENT 4/28/14 AT POMP'S TIRE-OTTAWA, IL NORRIS DRIVE. I WILL CONTACT TREDIT AGAIN TODAY SINCE I AM IN ELKHART, INDIANA. I STILL HAVE TWO MORE WHEELS AND AM NOT CONFIDENT IN THEIR RELIABILITY. *JS

TL* THE CONTACT OWNS A 2009 SUNNYBROOK WEST POINTE TRAILER EQUIPPED WITH TRAIL EXPRESS VOMA TIRES, TIRE SIZE SP225/75/C15, AND THE DOT NUMBER WAS R2HH. THE CONTACT STATED THAT THE TIRES WERE 18 MONTHS OLD AND THAT THE SIDEWALLS HAD BEGUN TO DRY ROT EXHIBITING SEVERE CRACKING. THE VEHICLE WAS INSPECTED BY A TIRE DEALER AND THEY ADVISED HIM THAT THE WARRANTY EXPIRED AND OFFERED NO FURTHER ASSISTANCE. THE CONTACT REPLACED ALL FIVE TRAILER TIRES. THE MANUFACTURER WAS CONTACTED AND ADVISED HIM THAT THERE WERE NO RECALLS ON THE TIRE BRAND AND LINE. THE FAILURE MILEAGE WAS APPROXIMATELY 500. THE VIN WAS NOT AVAILABLE. UPDATED 1/26/2012 *LN *TR

TL*THE CONTACT OWNS A 2007 SUNNYBROOK 298BH TRAILER. THE CONTACT DETECTED THAT THE MAIN FRAME AND EXTERIOR BODY STRUCTURE OF THE TRAILER EXHIBITED SEVERE CRACKING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THEY INFORMED THE CONTACT THAT THERE WAS A FREE REMEDY WHICH REQUIRED THE VEHICLE TO BE TAKEN TO THE MANUFACTURER'S LOCATION FOR REPAIR, WHICH WAS IN A DIFFERENT STATE. THE CONTACT STATED THE TRAVEL EXPENSE WOULD BE EXTREMELY COSTLY. THE VEHICLE WAS NOT REPAIRED. IN ADDITION, THE SPARE TIRE MOUNT BRACKET COMPLETELY BROKE IN HALF WHICH WAS REPLACED BY THE DEALER. UPDATED 01/24/11 *CN UPDATED 04/18/11

TL* THE CONTACT OWNS A 2009 SUNNYBROOK HARMONY RV (NA) EQUIPPED WITH TRAIL FINDER TIRES, SIZE LT24575R16 AND DOT NUMBER R2KC. THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH WHEN HE NOTICED THAT TIRE TREAD WAS TRAILING THE VEHICLE. THE VEHICLE WAS PULLED OVER AND THE CONTACT DISCOVERED THAT THE ENTIRE SIDEWALL WAS MISSING FROM THE REAR DRIVER SIDE TIRE. HE ALSO NOTICED THAT THE REMAINING TIRES WERE EXHIBITING EXCESSIVE TREAD WEAR. THE VEHICLE WAS NOT EXAMINED IN ORDER TO DETERMINE THE CAUSE OF FAILURE, HE REPLACED THE TIRE WITH THE MISSING SIDEWALL. THE FAILURE AND CURRENT MILEAGE WAS 6,000.

TL*THE CONTACT OWNS A 2009 SUNNYBROOK BRISTOL BAY RV WITH BOMBA TIRES SIZE 235/80/R16(NA), DOT- 1KMM16A. WHILE TRAVELING 60 MPH THE CONTACT NOTICED THAT THE REAR DRIVER SIDE TIRE HAD SUDDENLY EXPLODED WITHOUT WARNING. THE TIRES FAILURE WAS NOT DIAGNOSED AND THERE WERE NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 1000.

TL* THE CONTACT OWNS A 2008 SUNNYBROOK 33CKTS FIFTH WHEEL RV(NA) WITH THE ORIGINAL KENDA KARRIER ST RADIAL TIRES, LINE SIZE P235/80/R16(NA). THE CONTACT WAS DRIVING 60-65 MPH WHEN THE FRONT PASSENGER SIDE TIRE EXPLODED. THE CONTACT STATED THAT THE FAILURE CAUSED DAMAGE TO THE TRIM OF THE TRAILER. A SERVICE TECHNICIAN CAME TO REPLACE THE TIRE AND INSPECT THE OTHER THREE TIRES AND NOTICED THAT THEY WERE ALL DEFECTIVE. THE TECHNICIAN ADVISED THE CONTACT THAT THE OTHER THREE TIRES WERE UNRAVELING AND ALL FOUR TIRES WERE REPLACED. THE TECHNICIAN ALSO ADVISED THAT THE INTERIOR OF THE OTHER THREE TIRES WERE DELAMINATED AND BUBBLING. THE FAILURE MILEAGE WAS APPROXIMATELY 9,000 AND THE CURRENT MILEAGE 11,000.