2005 SUZUKI FORENZA Complaints

THIS IS A ROUGH DRAFT OF THE LETTER I WILL BE SENDING TO SUZUKI: I BOUGHT MY SUZUKI FORENZA IN FEBRUARY OF 2005. I HAVE TAKEN MY CAR THREE TIMES TO SUZUKI OF WEST BROWARD FOR AN OIL LEAK. THE FIRST TIME THEY TOLD ME THAT I HAD AN AFTERMARKET OIL FILTER (FROM MEINEKE). I HAD MY DOUBTS THAT THIS WAS THE PROBLEM. I AUTHORIZED THAT THEY CHANGE THE OIL FILTER. WHEN I BROUGHT MY CAR HOME IT WAS STILL LEAKING. I WAS CHARGED $28.04 FOR THE SERVICE THAT DIDN'T SOLVE THE PROBLEM. I BROUGHT THE CAR BACK AND IT WAS DIAGNOSED AS HAVING A POROUS OIL PAN. I WAS NOT REFUNDED (NOR OFFERED TO BE REFUNDED) MY $28.04 FOR THE OIL CHANGE AND FILTER CHANGE. THE PARTS WERE NOT IN STOCK AND I WAS TOLD THAT THEY WOULD ARRIVE THE SAME WEEK. THEY ARRIVED THE FOLLOWING TUESDAY AFTERNOON. THE OIL PAN WAS REPLACED. THE CAR WAS STILL LEAKING OIL. I TOOK IT A THIRD TIME AND THEY COULD NOT DETERMINE THE CAUSE. THEY SAID THERE WAS A RECALL ON THE VEHICLE. BESIDES THE OIL LEAK, THE POWER STEERING HAS BEEN MAKING A HUMMING SOUND WHEN I WOULD TURN THE STEERING WHEEL. THIS PROBLEM I TOOK TO BILL SEIDLES SUZUKI IN MIAMI. I WAS TOLD THAT THE RACK AND PINION WAS DIRTY. THIS SEEMED TO WORK FOR SOME TIME BUT NOW THERE IS STILL A LOWER HUM. BEFORE THESE TWO SETBACKS, THERE WERE MINOR PROBLEMS THAT AROSE AFTER THE 36,000 MILE BUMPER-TO-BUMPER WARRANTY WAS EXPIRED. A BULB WENT OUT IN THE DASH AND THE FOG-LIGHT BULBS WOULD CONTINUOUSLY BURN OUT. I BELIEVE THIS IS A GROUNDING PROBLEM IN THE CAR THAT PRODUCES INTERFERENCE ON THE RADIO DIRECTLY RELATED TO MY ACCELERATION OF THE CAR. AFTER THE FIRST YEAR OF OWNING THIS CAR, IT HAS BEEN PROBLEM AFTER PROBLEM. I HAVE NOTICED THAT THE SERVICE CENTERS FOR SUZUKI IN SOUTH FLORIDA ARE OF THE POOREST QUALITY. THERE IS NO ATTENTION AND IT SEEMS THAT PARTS ARE NEVER AVAILABLE AT THE FACILITIES FOR REPAIRS. I AM EXTREMELY DISAPPOINTED WITH THE PERFORMANCE OF SUZUKI AND THE CUSTOMER SERVICE OF THE COMPANY.

DT*: THE CONTACT STATED WHILE TRAVELING 10 MPH, A GRINDING NOISE WAS HEARD COMING FROM THE REAR BRAKES. ON 11/15/06, THE SERVICE DEALER WAS CONTACTED, WHO DETERMINED THAT THE VEHICLE NEEDED TO BE BROUGHT IN FOR INSPECTION. THE MANUFACTURER WAS CONTACTED WHO DETERMINED THAT THE BRAKES WERE WORN DOWN BY THE CONTACT. THE CONTACT EXPRESSED THAT EVEN IF THE PADS WERE WORN DOWN, THE DEALER NEEDED TO CHECK TO SEE IF THE MANUFACTURER OF THE PADS WAS PRODUCING DEFECTIVE BRAKE PADS. THE VEHICLE ONLY HAD 14000 MILES.

DT*: THE CONTACT STATED WHILE DRIVING 30 MPH, THE AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE SERVICE DEALER WHO PERFORMED DIAGNOSTIC TESTING WHICH WAS CONNECTED TO A SCANNER TO RETRIEVE CODES; B1382, PASS SIDE INJ. AND RESET TO 0 HIGH. THERE WERE UNKNOWN REPAIRS PERFORMED AT THE DEALER HOWEVER, THE AIR BAG LIGHT REMAINED ILLUMINATED. THE MANUFACTURER WAS CONTACTED WHO ADVISED THAT THE VEHICLE SHOULD BE TAKEN TO ANOTHER SERVICE DEALERSHIP. THE SECOND DEALER DETERMINED THAT THE DRIVER SIDE AND PASSENGER SIDE RESISTANCE WAS TOO HIGH. THE TERMINALS WERE CLEANED AND THE CABLE TIES UNDER THE SEATS WERE REMOVED. AFTER THE SECOND REPAIR, THE PROBLEM PERSISTED. WHEN THE MANUFACTURER WAS CALLED, THE CONTACT WAS ADVISED TO TAKE THE VEHICLE TO ANOTHER SERVICE DEALER. THE THIRD DEALER IMPLEMENTED A TEMPORARY REPAIR REMEDY, WHICH WAS UNKNOWN. AFTER THE THIRD REPAIR, THE AIR BAG REMAINED OFF.

DT*: THE CONTACT STATED WHEN THE KEY WAS TURNED IN THE IGNITION, THERE WAS NO ENGINE RESPONSE. THE PROBLEM HAD OCCURRED 3 TIMES. THE VEHICLE WAS NOT TOWED TO THE SERVICE DEALER TWICE FOR SERVICE. ON THE FIRST VISIT, THE ONBOARD COMPUTER WAS RESET. ON THE SECOND VISIT, THE VEHICLE WAS STARTED ON THE FIRST ATTEMPT, SO NOTHING WAS DONE, AS THE PROBLEM COULD NOT BE RECREATED. THE MANUFACTURER WAS NOTIFIED. THE MODEL OF THE VEHICLE WAS A FORENZA. UPDATED 11/3/2006 - *NM

I TRIED TO RENEW MY TAGS BUT WAS DENIED PENDING VERIFICATION OF COMPLETION OF MANUFACTURERS RECALL. I BOUGHT THIS CAR NEW FROM A DEALER 09/05. I CALLED SUZUKI WITH THE VIN. THEY HAD ALL THE CORRECT INFORMATION ON RECORD BUT I WAS NEVER NOTIFIED OF THIS RECALL WHICH EFFECTS THE SMOG SYSTEM OF MY CAR. THEY TOLD ME ON THE PHONE THERE IS AN "OPEN RECALL" ON MY 2005 SUZUKI FORENZA, RECALL #DG. IT INVOLVES THE FUEL VAPOR VALVES, SO OBVIOUSLY CALIFORNIA WON'T ISSUE ME TAGS UNTIL IT IS FIXED. YOU DON'T EVEN LIST THIS RECALL ON YOUR SITE AND YOU ARE THE REPRESENTATIVES OF THE US GOVERNMENT! WHY DO YOU NOT LIST IT? SUZUKI TOLD ME TO CHECK YOUR SITE TO CONFIRM THE RECALL. I CAN'T TRUST EITHER SUZUKI OR THE NHTSA? PLEASE RESEARCH THIS AND UPDATE YOUR SITE TODAY. *JB

DT*: THE CONTACT STATED THE FRONTAL AND SIDE AIR BAGS DID NOT DEPLOY FOR BOTH FRONT SEATS WHEN INVOLVED IN A COLLISION. WHILE THE VEHICLE WAS TRAVELING 10 MPH, IT WAS STRUCK ON THE FRONT LEFT SIDE. THE ROAD CONDITIONS WERE CLEAR AND DRY. THERE WERE TWO PERSONS INJURED. THE DRIVER SUSTAINED INJURIES TO THE HEAD, NECK, CHEST AND BACK. THE PASSENGER SUSTAINED INJURIES TO THE NECK, KNEE AND STOMACH INJURIES. BOTH WORE SEAT BELTS AND WERE TAKEN TO THE HOSPITAL. A POLICE REPORT WAS TAKEN. THE VEHICLE WAS TOWED TO AN IMPOUND AND PICTURES WERE TAKEN.

SUZUKI AUTOMOTIVE OF CERRITOS AND SANTA ANA HAVE FAILED TO TIMELY REPAIR AND/OR INSTALL DAMAGED/DEFECTIVE PARTS ON MY 2005 FORENZA. DEFECTIVE/DAMAGED PARTS INCLUDE INTERIOR DOOR HANDLES, AIR BAG HARNESS/WIRING, AC KNOBS, STEREO BUTTONS ATTACHED TO STEERING WHEEL. FURTHER, SUZUKI HAS FAILED TO PROPERLY CORRESPOND WITH ME CONCERNING THESE ISSUES. MOST CONTACTS WERE INITIATED BY ME. *JB

2005 SUZUKI FORENZA STALLED WITHOUT WARNING. CONSUMER WOULD LIKE IT REPLACED UNDER LEMON LAW. *KB THE CONSUMER STATED THE VEHICLE WOULD SHIFT BACK AND FOURTH WHILE DRIVING. THE DEALER FOUND INTERNAL TRANSMISSION FAILURE. WHILE DRIVING, THE ENGINE WOULD LOOSE POWER. THE DEALER FOUND THE BRAKE LIGHT STICKING FROM THE SWITCH. *JB

WHILE DRIVING THE CAR I NOTICED THE CAR STARTED MAKING A LOUD NOISE. I ASKED THE OPINION OF A MECHANIC WHO STATED THAT THE NOISE WAS COMING FROM THE MOTOR, AND HE WAS MORE LIKELY SURE THAT IT WAS SOMETHING CALLED "LIFTER." THE NEXT DAY I TOOK THE CAR TO THE CAR DEALER AND LEFT THE CAR THERE SO THEY CAN FIND THE PROBLEM. A WHOLE WEEK PASSED BY AND THEY STILL DIDN'T KNOW WHAT WAS WRONG WITH THE CAR. WHEN I FINALLY GOT IN TOUCH WITH THE PARTS DEPARTMENT THEY STATED THAT THEY NEEDED TO BRING A TECHNICIAN TO DIAGNOSE THE PROBLEM. FINALLY AFTER 3 DAYS I STILL DIDN'T RECEIVE A CALL TO INFORM ME WHAT WAS GOING ON I CALLED MYSELF. I CALLED THE SERVICE MANAGER AND HE STATED THAT THE CAR NEEDED A CERTAIN LIQUID TO CLEAN THE MOTOR. ANOTHER WEEK PASSED BY AND I STILL HADN'T RECEIVED A CALL FROM THEM. SO ONCE AGAIN I CALLED THEM, THIS TIME HE STATED THAT THE CAR NEEDED A MOTOR DUE TO LACK OF MAINTENANCE IN OTHER WORDS NO OIL CHANGES. I BROUGHT OUT TO HIS ATTENTION THAT ON MY WINDSHIELD THERE WAS THE STICKER SHOWING THE LAST TIME I CHANGED THE OIL AND WHEN WAS THE NEXT TIME IT NEEDED A OIL CHANGE. I ALSO STATED THAT IN THE LOCKED COMPARTMENT HE SHOULD FIND RECEIPTS OF PAST OIL CHANGES. HE STATED THAT THE MOTOR EXPENSE HAS TO COME OUT OF MY POCKET EVEN THOUGH THE CAR IS UNDER WARRANTY. AT THIS POINT I DON'T KNOW WHAT TO DO, I AM MISSING HOURS OF WORK DUE TO NO TRANSPORTATION, I HAVE TO WALK AND CATCH THE BUS WHEN I HAVE NO NEED BEING THAT MY CAR IS UNDER WARRANTY AND THE PROBLEM IT HAS SHOULD BE COVERED. I FEEL I AM NOT TREATED FAIR. I HAVE HEARD ABOUT MANY SIMILAR PROBLEMS REGARDING THIS VEHICLE FROM OTHER CUSTOMERS. THEY TOO HAVE BEEN LIED TO AND NOT HELPED WHAT SO EVER. *JB

DT*: THE CONTACT STATED THE BRAKE LIGHTS ILLUMINATED CONSTANTLY WHILE THE VEHICLE WAS TURNED OFF, AND THE KEY WAS OUT OF THE IGNITION. THERE WAS NO DEPRESSION OF THE BRAKE PEDAL. THE VEHICLE WAS TAKEN TO A SERVICE DEALER.