2001 SUZUKI GRAND VITARA Complaints

CONSUMER LETTER REGARDING CONCERNS WITH THE TIMING CHAIN TENSIONERS ON THE 1999-2002 GRAND VITARI XL7. *MR OTHER PROBLEMS: BROKEN KEYLESS ENTRY WHICH OCCURRED TWICE, THE VEHICLE RADIATOR (TWICE), WATER PUMP (TWICE), AND THE THERMOSTAT WAS REPLACED TWICE. TSB TS 07 03014R2 *SC

MY WIFE'S 2001 SUZUKI XL-7 HAS MADE AN ENGINE NOISE SINCE SHE BOUGHT IT. WE HAD IT SERVICED AT 32,000 MILES FOR A RECALL AND NOTHING WAS SAID BY THE SERVICE DEPARTMENT ( STILL UNDER WARRANTY ) AGAIN AT 64,000 PLUS WE HAD IT SERVICED AND THE SERVICE DEPARTMENT SAID THAT THE VEHICLE NEEDED A NEW TIMING BELT TESIONER PUT ON FOR AROUND $1300.00 DOLLARS. I CALLED THE CUSTOMER SERVICE DEPARTMENT AND THEY SAID TO GO BY A DEALERSHIP AND GET THE DISTRICT MANAGER'S NUMBER TO TALK TO HIM ABOUT THE PROBLEM. I DID , AND I CALLED : ONLY TO BE TOTALLY DISRESPECTED BY THE DISTRICT MANAGER ([XXX]) , HE REALLY DIDN'T LIKE THE FACT THAT I GOT HIS PHONE NUMBER AND TOLD ME SO ; I HOPE HE LIKES IT NOW! THE SERVICE DEPARTMENT WHERE WE BOUGHT THIS VEHICLE HAS REALLY NOT SHOWN ANY CONCERN ABOUT MY FAMILY HAVING PROBLEMS WITH THIS VEHICLE EITHER SO I'M TELLING EVERYONE THAT DONALD CRAIG SUZUKI IN MOORESVILLE , NC COULD CARE LESS ABOUT YOUR PROBLEMS AFTER YOU BUY A CAR FROM THEM AND THEIR SERVICE DEPARTMENT IS EVEN WORSE. THEIR SERVICE MANAGER HASN'T BOTHERED TO EVEN CONTACT ME EVEN AFTER A COMPLAINT TO THE DISTRICT MANAGER ( WHO'S A REAL JERK) AND A COMPLAINT TO SUZUKI'S CORPORATE HEADQUARTERS. I HOPE THAT NOONE ELSE GETS MIXED UP[ WITH THIS GROUP BUT IF YOU DO OR HAVE PLEASE GIVE THEM A CALL AND VOICE YOUR COMPLAINT : I'M SURE THEY WOULD LOVE TO HERE FROM YOU!. *AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE TIMING TENSIONER FAILED, CAUSING THE TIMING CHAIN TO MALFUNCTION. THIS CAUSED DAMAGE TO THE LEFT THREE CYLINDERS. THERE WAS A LOSS OF PROPER TIMING, AND VALVES TENSIONERS STARTED TO KNOCK. *AK

THE TIMING CHAIN SNAPPED WHILE TRAVELING ON THE INTERSTATE CAUSING THE ENGINE TO CEASE. THE DAMAGE TO THE ENGINE AND CHAIN WAS $3600. THIS VEHICLE IS 38 MONTHS OLD WITH 52,000 MILES OF WEAR: 2001 SUZUKI XL7. *JB

WHILE PULLING INSIDE OF THE CAR PORT VEHICLE ACCELERATED UNCONTROLLABLE, AND HIT A BRICK WALL. NO INJURIES REPORTED. UPON IMPACT, BOTH FRONTAL AIR BAGS DID NOT DEPLOY. THE SECOND INCIDENT OCCURRED WHEN CONSUMER WAS BACKING OUT OF THE DRIVEWAY AND VEHICLE ACCELERATED BACKWARDS .IN BOTH INCIDENTS CONSUMER STEPPED ON THE BRAKE PEDAL IN ORDER TO STOP. HOWEVER, VEHICLE CONTINUED TO SPEED. CONSUMER TURNED THE VEHICLE OFF, AND TOOK VEHICLE TO THE DEALER FOR INSPECTION. MECHANIC DETERMINED THAT THE PROBLEM COULD NOT BE DUPLICATED. CONSUMER INFORMED THE MECHANIC THAT THIS PROBLEM OCCURRED MORE THAN ONCE, AND HAD NOT BEEN RESOLVED. *AK

THE CONSUMER RECEIVED A RECALL NOTICE(04V427000) REGARDING THE FUEL PRESSURE REGULATOR. NO PARTS WERE AVAILABLE. *JB

THE CLOCK SPRING SWITCH FAILED. AS A RESULT, AIR BAG SENSOR LIGHT CAME ON. CONSUMER WAS CONCERNED THAT THE AIR BAG WILL NOT DEPLOY UPON IMPACT. *AK

THE REAR DRIVER SIDE SEAT BELT TWISTED AROUND THE CHILD'S WAIST. AS A RESULT, THE CHILD WAS TRAPPED FOR 7 HOURS. THE CONSUMER HAD TO CUT THE SEAT BELT IN ORDER TO RELEASE THE CHILD. *AK *SC *JB

2001 SUZUKI GRAND VITARA INVOLVED IN AN ACCIDENT AND NONE OF THE AIR BAGS DEPLOYED. *MR CONSUMER WAS HIT ON THE REAR BY ANOTHER VEHICLE, WHICH CAUSED CONSUMER TO SLIDE AND SPIN. AFTER THE SPIN, VEHICLE HIT A WALL HEAD ON CAUSING MAJOR DAMAGE ON THE FRONT END. THE AIRBAGS AND MODULE WHERE FULLY INTACT AND HAD NO SIGN OF BEING TAMPERED PRIOR TO ACCIDENT. *LA

WHILE DRIVING, ALL 4 TIRES MALFUNCTIONED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. BRIDGESTONE, 235/60R16. *AK