2009 SUZUKI SX4 Complaints

TL * THE CONTACT OWNS A 2009 SUZUKI SX4. THE CONTACT TOOK THE VEHICLE TO THE DEALER TO HAVE THE PASSENGER SIDE AIR BAG SERVICED. AFTER THE REPAIR, THE CONTACT NOTICED THAT THE DRIVER SIDE AIR BAG INDICATOR WAS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AGAIN. THE FAILURE MILEAGE WAS 97,596. UPDATED 9/12/14*CN

TL* THE CONTACT OWNS A 2009 SUZUKI SX4. THE CONTACT STATED THAT NHTSA CAMPAIGN ID NUMBER: 13V405000 (AIR BAGS) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PART WAS NOT AVAILABLE FOR REPAIR. THE CONTACT STATED THAT THE PASSENGER'S SIDE AIR BAG WARNING LIGHT INTERMITTENTLY FAILED TO ILLUMINATE WHEN ACTIVATED BY AN OCCUPANT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000. DR

TWO TPMS SENSORS FAILED. THE FIRST SENSOR FAILED AT ABOUT 31000 MILES AND WAS REPLACED UNDER WARRANTY. THEN AT AROUND 50,000 MILES THE SECOND TPMS SENSOR FAILED AFTER WARRANTY HAD EXPIRED. THE FAILURE IS MECHANICAL IN NATURE. THE THREADED VALVE STEM OF THE TPMS SENSOR DEVELOPS HAIRLINE CRACKS REFAULTING IN SLOW AIR LEAKS, WHICH DEVELOP INTO LARGER LEAKS WITHIN WEEKS, WHICH LEADS TO THE TPMS WARNING LIGHT GOING OFF IN THE INSTRUMENT PANEL, AND EVENTUALLY, IN THE NEED TO REPLACE TO TPMS SENSOR DUE TO THE AIR LEAK. FAILURE TO CHECK THE TIRE'S AIR PRESSURE WITHIN A DAY OR TWO CAN RESULT IN A FLAT TIRE. THERE IS A GREAT DEAL OF EVIDENCE IN INTERNET FORUMS THAT THIS IS A WIDESPREAD SUZUKI SX4 ISSUE, HINTING AT AN UNDERLYING FAULT WITH THE TPMS SENSORS. *TR

I HAVE RECEIVED TWO SAFETY RECALL LETTERS FROM SUZUKI DETAILING A PROBLEM WITH MY AIRBAG SYSTEM THAT MATCHES A PROBLEM THAT I HAVE HAD WITH THE CAR FOR THE LAST TWO YEARS. MY AIRBAG LIGHT IS ALWAYS ILLUMINATED. WHEN I RECEIVED THE FIRST RECALL LETTER, I TOOK MY CAR TO A SUZUKI DEALERSHIP. THEY CONFIRMED THE DEFECT, BUT TOLD ME THAT THE DIAGNOSTIC CODE GENERATED BY THEIR TEST DID NOT MATCH THE ONE THAT SUZUKI HAS SAID THAT THEY ARE COVERING. THE ISSUE IS THE SAME, AND THE FIX IS THE SAME. THE ISSUE CAN BE RESOLVED BY REPLACING A DEFECTIVE COMPONENT IN THE SEAT CUSHION. THIS APPARENTLY REQUIRES THAT THE ENTIRE SEAT BE REPLACED AT A COST OF AROUND $1000. I HAVE CALLED SUZUKI SEVERAL TIMES IN AN ATTEMPT TO GET A RESOLUTION TO THIS PROBLEM, BUT THEY REFUSE TO COVER THE REPAIR. I AM REFUSING TO REPAIR THE ISSUE MYSELF SINCE IT SHOULD BE COVERED, AND I HAVE NO GUARANTEE THAT I CAN BE REIMBURSED FOR THE REPAIR CHARGES. I AM RIGHT NOW RESEARCHING MY LEGAL OPTIONS FOR THIS MATTER SINCE I CANNOT GET SUZUKI TO PAY TO HAVE THE DEFECT REPAIRED. MY ONLINE RESEARCH ON THIS CAR SHOWS THAT THE DEFECT HAS EXISTED IN VARIOUS SUZUKI SX4 MODELS FOR SEVERAL YEARS. ONE ONLINE REVIEW FOR THE 2009 MODEL YEAR NOTED THE DEFECT TO WHICH SUZUKI RESPONDED THAT IT WOULD BE FIXED. APPARENTLY, THEY DID NOT FIX THE PROBLEM. NOW THOUSANDS OF OWNERS ARE DRIVING AROUND WITH DEFECTIVE AIRBAG SYSTEMS. IT SEEMS THAT SUZUKI IS ONLY WILLING TO COVER A FEW OF THEM WHILE LEAVING THE REST OF US TO PAY FOR A VERY COSTLY REPAIR. *TR

2009 SUZUKI SX4 64,000 AIR BAG LIGHT STAYS ON EVEN THOUGH NEVER IN AN ACCIDENT OR ACTIVATED. CONTACTED DEALERSHIP AND TOLD ME NOT UNDER WARRANTY. COSTS WAY OVER $1,000 TO FIX AND UNFORTUNATELY I DON'T HAVE THAT KIND OF MONEY. I DID SOME RESEARCH AND FOUND AN EXTREMELY HIGH VOLUME OF COMPLAINTS FOR THIS IDENTICAL DILEMMA. I BELIEVE THERE SHOULD BE A RECALL AND SUZUKI SHOULD RECTIFY THIS PROBLEM AT NO COST TO THE CONSUMER. WHAT IS IT GOING TO TAKE? SOMEBODY DYING IN AN ACCIDENT TO GET THEIR ATTENTION? PLEASE LET'S TAKE CARE OF THIS AND SAVE HUMAN LIVES! PLEASE LET'S NOT PUT MONEY OVER SAFETY. *TR

WHILE MY CAR WAS UNDER WARRANTY, ON TWO DIFFERENT OCCASIONS I GOT THE AIRBAG SYMBOL. NOW THAT MY WARRANTY HAS EXPIRED NOW THE AIRBAG SYMBOL CAME BACK PLUS THE FRONT PASSENGER SEATBELT UNLOCK LIGHT SYMBOL, EVEN WITH THE SEATBELT SECURED. I WENT TO SUZUKI THEY TOLD ME THAT I HAD TO PAY TO GET MY CAR INSPECTED , I TOLD THEM THAT THIS IS NOT AN ISSUE OF WEAR AND TEAR THIS IS A SAFETY ISSUE. *TR

THIS VEHICLE AIR BAG SENSOR HAD A PROBLEM EARLY ON.. BROUGHT TO DEALERSHIP THEY RESET... *TR AIR BAG LIGT CAME BACK ON, WANTED ME TO PAY TO RESET IT... SO I NEVER DID... BUT AS I READ OTHER PEOPLE HAVING THE SAME ISSUE WITH A SENSOR THAT SHUTS OFF THE AIRBAG... AND LEAVES IT OFF WITH NO WAY TO TURN IT BACK ON... AND A DEFECTIVE SENSOR IN THE SEAT AND THEY NOW WANT 1,400 TO REPLACE IT... WHEN IT HAS NEVER FUNCTIONED...

I WOULD LIKE TO SUBMIT A CLAIM ON MY 2009 SUZUKI SX4 DUE TO THE AIRBAG WARNING LIGHT ILLUMINATION WITH DTC CODE B1318 FAULT. THIS HAS CAUSED BOTH AIRBAG WARNING LIGHTS, AIRBAG OFF LIGHTS AND SEATBELT LIGHTS, TO COME ON AND NOT GO OFF AT VARIOUS TIMES. WE WERE SENT A LETTER FROM SUZUKI ACKNOWLEDGED AN AIRBAG-RELATED ISSUES WITH FRONT PASSENGER SEATS ON THE VEHICLES FOR AN OPEN-CIRCUIT PROBLEM FOR THE SENSOR MAT THAT DETERMINES IF AN ADULT OR CHILD IS SITTING IN THE FRONT SEAT. I CALLED SUZUKI CUSTOMER SERVICE ON 7/29/13 AND SPOKE TO [XXX]. I INFORMED [XXX] THAT WE PURCHASED THIS VEHICLE DUE TO MY DAUGHTER'S SMALL STATURE IN WHICH SHE IS UNDER 5 FEET TALL AND ONLY WEIGHS 90 POUNDS WHILE HAVING A VALID INDIANA DRIVER?S LICENSE. HER SMALL STATURE HAS CAUSED SEVERAL ERRORS WITH THE PASSENGER SIDE AIRBAG WARNING LIGHT TO ILLUMINATE. THE SEAT IS NOT SENSING HER PRESENCE AND SETS OFF THE WARNING LIGHT. [XXX] ACKNOWLEDGED THAT THERE WAS A PROBLEM BUT WOULD NOT REPAIR THE VEHICLE. HE STATED THAT AIRBAG ISSUES ARE ONLY COVERED UNDER THE 3 YEAR 36,000 MILE WARRANTY. I DID NOT AGREE THAT AN ACKNOWLEDGED ISSUE WITH A SAFETY RELATED COMPONENT FAILURE DUE TO A PERSONS SMALL STATURE IS THE CONSUMERS RESPONSIBILITY. [XXX] ALSO STATED THAT OUR SMALL STATURE DAUGHTER SHOULD NOT SIT IN THE FRONT PASSENGER SEAT DUE TO THIS VEHICLES ISSUE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

CHIRPING OF ACCESSORY DRIVE BELT AREAD NOTICED. SUZUKI REPLACED SERPENTINE BELT AND TENSIONER PULLEY OUT OF WARRANTY. SEEMS LIKE SOMETHING IS WRONG WHEN REPLACING A TENSIONER PULLEY BELOW 35000 MILES. *TR

MY SUZUKI SX-4 HAS SHOWN AN AIRBAG WARNING LIGHT FOR JUST OVER TWO YEARS. THIS BEGAN JUST SHORTLY AFTER THE WARRANTY PERIOD EXPIRED. I RESEARCHED THE PROBLEM ONLINE, AND FOUND THAT THIS IS A COMMON ISSUE, AND THAT MOST CASES REQUIRED A REPAIR IN EXCESS OF $1000. RECENTLY, SUZUKI ISSUED A REPAIR EXTENSION FOR THE AIRBAG SYSTEM, BUT MY SITUATION CONVENIENTLY DOES NOT QUALIFY. APPARENTLY, THE DIAGNOSTIC CODE IS DIFFERENT FROM WHAT SUZUKI ISSUED THE EXTENSION FOR. I WAS TOLD THIS MORNING BY A SUZUKI DEALERSHIP THAT I MUST PAY ANOTHER $95 FOR DIAGNOSTICS TO FIND OUT WHAT THE DIAGNOSTIC CODE MEANS. THIS IS NOT ACCEPTABLE. I HAVE TRIED TALKING TO REPRESENTATIVES AT SUZUKI'S "CUSTOMER RELATIONS" DEPARTMENT, BUT TO NO AVAIL. THEY INSIST THAT THIS ISSUE IS NOT COVERED UNDER THEIR REPAIR EXTENSION, AND THAT I MUST PAY FOR ADDITIONAL TESTING, AND REPAIR IN ORDER TO RESOLVE THIS ISSUE. MY ONLINE RESEARCH HAS REVEALED THAT THIS ISSUE IS WIDESPREAD, AND IT SHOULD NOT BE CONSIDERED TO BE A NORMAL WEAR AND TEAR, OUT OF WARRANTY ISSUE. THIS IS A SERIOUS SAFETY PROBLEM. *TR