2009 SUZUKI SX4 Complaints

TL* THE CONTACT OWNS A 2009 SUZUKI SX4. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS HE NOTICED THAT THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE CONTACT USED A PERSONAL SCAN TOOL WHICH READ THAT THE CATALYTIC CONVERTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER CLEARED THE CHECK ENGINE LIGHT AND NEVER DIAGNOSED THE FAILURE. APPROXIMATELY 72 HOURS LATER, THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED AGAIN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 21,000. THE CURRENT MILEAGE WAS APPROXIMATELY 23,000. *TR

THE AIR BAG DASH LIGHT CAME ON AND STAYED ON. I TOOK IT TO THE SUZUKI DEALERSHIP. THEY TOLD ME THERE WAS A RECALL ON THE PASSENGER SEAT SENSOR. THEY RESET THE LIGHT TO SHUT IT OFF AND CHARGED ME $99.95 LABOR TO DO SO. I ASKED WHY THIS WAS NOT COVERED UNDER WARRANTY OR THE RECALL. THEY TOLD ME IT ONLY HAD A 3 YEAR 36,000 MILE WARRANTY. THEY ALSO RESET AND FIXED THE LIGHT WITHOUT MY AUTHORIZATION TO DO SO SINCE I THOUGHT THIS WOULD BE A WARRANTIED REPAIR. *TR

JUST BACK FROM 15 MILE TRIP TO WALMART, TURNED INTO LONG DRIVEWAY AND DROVE ABOUT 200 FEET WHEN HEARD NOISE LIKE WE WERE DRAGGING A LARGE WEED ; STOPPED AND SAW THE TIRE HAD FAILED . LOOKED LIKE THE SIDEWALL OF THE TIRE CLOSE TO THE OUTSIDE OF THE RIM HAD SPLIT ALL AROUND THE TIRE. PURCHASED THESE 4 NEW TIRES ON 6/30/2012 FROM DISCOUNT TIRE COMPANY IN TYLER, TEXAS SO THIS TIRE ONLY HAD 3,557 MILES ON IT WHEN THIS HAPPENED. THE TIRE WAS A BFG GFORCE SPORT COMP2, SIZE 205/50ZR17 89W. WILL RETURN TO THE STORE FOR WARRANTY BUT MIGHT HAVE BEEN BAD IF IT HAD HAPPENED ON THE HIGHWAY AT 70MPH RATHER THAN THE DRIVEWAY AT 10 MPH. DID NOT FIND ANY RECALLS ON THIS TIRE IN THE RECALL SEARCH WEBSITE. *TR

PURCHASED VEHICLE ON 6/29/12. AIRBAG WARNING LIGHT CAME ON TWO WEEKS LATER. RESEARCH INDICATES THAT MY AIRBAGS ARE NOW DISABLED. AUTHORIZED SUZUKI DEALER/REPAIR FACILITY IS 125 MILES AWAY. ON LINE BLOGS AND THIS WEBSITE INDICATE PROBLEMS WITH DISCONNECT IN SEAT SENSOR EMBEDDED WITHIN FRONT PASSENGER SEAT CUSHION. SUZUKI WILL NOT COVER COSTS TO REPAIR/REPLACE SEAT CUSHION. SAFETY ISSUE SEAMS TO BE WITH ALL SUZUKI SX4'S. HOW DO WE, THE CONSUMER, GET AMERICAN SUZUKI TO RECALL THIS AIRBAG ISSUE? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

VEHICLE IN DEALER SHOP FOR SAFETY INSPECTION (NEW YORK). DEALER TOLD OF RECALL FOR MIRROR SCREWS, GPS BATTERY, AND PASSENGER SEAT PAD. I INFORMED DEALER OF PASSENGER AIR BAG WARNING LIGHT ON DASH. THE DEALER TOLD ME THEY HAD TO SEND THE GPS BACK TO THE FACTORY, THE SCREWS FOR THE MIRROR WERE ON BACK ORDER AND THE AIR BAG LIGHT WOULD COST ME $85.00 U.S. TO UPDATE THE PROGRAM. ARE AIR BAGS SUPPLIED BY THE MANUFACTURE NOT REQUIRED TO WORK 3000 MILES OUT OF WARRANTY? IF MY WIFE GETS IN AN ACCIDENT AND A PASSENGER DIES BECAUSE OF A DEFECTIVE PROGRAM AM I AT FAULT? WHAT IS MY RECOURSE FOR THIS ASININE SERVICE?

MY CAR'S ISSUE IS THAT AIR BAG LIGHT STAYS ON. WHEN I TOOK THE VEHICLE TO THE LOCAL SUZUKI DEALERSHIP TO FIX AN OTHER ISSUE ON BRAKE SYSTEM, THE AIR BAG LIGHT ALSO HAD STAYED ON. THE SERVICE MECHANICS SAW THE FRONT PANEL OF MY CAR WHERE THE BRAKE SYSTEM LIGHT AND AIRBAG SYSTEM LIGHTS WERE ON. HOWEVER, THEY DID NOT WARN ME ABOUT IT. IF THEY HAD TOLD ME, THE COSTS SHOULD HAVE BEEN COVERED BY WARRANTY. AT THAT TIME, I DID NOT KNOW WHAT THE AIRBAG LIGHT INDICATED (I.E. AIRBAG WOULD NOT DEPLOY WHEN I GOT AN ACCIDENT) AS A DEALERSHIP WHERE I PURCHASED THE CAR DID NOT WARN ME ABOUT IT ALTHOUGH IT ALREADY STAYED ON WHEN I PURCHASED IT. THIS IS A SERIOUS SAFETY ISSUE IN TERMS OF QUALITY OF SERVICE TECHNICIANS AND AIRBAG SYSTEM ITSELF OF SUZUKI. THIS APPEARS TO BE A KNOWN AND WIDE SPREAD ISSUE WITH SUZUKI SX4 AS I HAVE SEEN MULTIPLE COMPLAINTS, WHICH ARE THE SAME AS MY ISSUE, ON SAFECAR.GOVE AND OTHER WEBSITES. FURTHERMORE, LOOKING AT THOSE INFORMATION, THOSE CARS HAD THE ISSUE AT A QUITE EARLY STAGE OF CAR USAGE (E.G. WHEN PURCHASED AND MILEAGE), WHICH INDICATES THAT THE AIRBAG SYSTEM HAS A DEFECT. THIS ISSUE COULD LEAD SERIOUS INJURIES OR DEAD SO SUZUKI SHOULD RESOLVE IT AS SOON AS POSSIBLE BY EITHER RECALLING THE AIRBAG SYSTEM OR EXTENDING THE WARRANTY SO THAT CAR OWNERS CAN FIX IT WITH NO COSTS AND SAVER OUR LIVES. OTHERWISE, CAR OWNERS WHO COULD NOT AFFORD THE COSTS COULD NOT FIX IT. ALSO, CAR OWNERS WHO ARE NOT FAMILIAR WITH AIRBAG LIGHT/SYSTEM WOULD NOT PAY ATTENTION TO THE DANGEROUS SITUATION. FROM THAT PERSPECTIVE, SUZUKI SHOULD NOTIFY CAR OWNERS ABOUT THE ISSUE IMMEDIATELY. I HOPE THAT NHTSA ALSO WOULD TAKE THE ISSUE SERIOUSLY, INVESTIGATE IT AND GIVE THE NECESSARY DIRECTIONS TO SUZUKI TO SAVE OUR NATION OF U.S.A 'S LIVES FROM A DEFECT AIRBAG SYSTEM. *TR

AIRBAG WARNING LIGHT COMES ON AND STAYS ON. THIS IS APPARENTLY A KNOWN PROBLEM WITH SUZUKI VEHICLES AND THERE ARE MULTIPLE COMPLAINTS ONLINE. I TOOK THE VEHICLE TO THE LOCAL SUZUKI DEALERSHIP, AND THE AIR BAG SENSOR WAS REPROGRAMMED. HOWEVER, IT STILL RETURNS A B1311 CODE. SUZUKI HAS EXTENDED THEIR 3 YR 36000 MI WARRANTY, BUT WILL NOT COVER THIS CODE FOR SOME UNKNOWN REASON. THE ONLY REMEDY IS THE REPLACE THE ENTIRE SEAT BOTTOM AT A COST OF $1,100. SUZUKI SHOULD RECALL ITS DEFECTIVE SENSORS, THIS IS A SERIOUS SAFETY ISSUE AS I'VE READ THAT THE AIRBAGS MAY NOT OPERATE PROPERLY IF THE SENSOR IS MALFUNCTIONING. *TR

THIS ISSUE STARTED WAY BEFORE TODAY, BUT THE AIR BAG SENSOR LIGHT CAME ON PROBABLY IN THE FALL OF 2011 ALONG WITH THE PASSENGER SEAT BELT LIGHT. WE MOVED TO A SMALL TOWN AND BEFORE GETTING TWO NEW TIRES WE WENT TO THE SERVICE STATION ONLY TO FIND OUT IT WAS CLOSED BUT I NEED TO GET MY INSPECTION REINSTATED SO I CAN GO TO CLASS AND WORK AND IF SUZUKI KNEW ABOUT ALL THESE ISSUES WITH THE AIR BAG SENSOR ONE WOULD HOPE THAT IT WOULD WARRANT A RECALL. I LOVE MY SX4 BUT EVER SINCE I GOT IT HAS HAD MANY ISSUES WITH IT, MORE SO THAN MY HUSBANDS CAR WHICH IS A 1999 FORD MUSTANG. *TR

TL* THE CONTACT OWNS A 2009 SUZUKI SX4. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN FOR A ROUTINE OIL CHANGE. TWO WEEKS LATER, THE AIR BAG AND TIRE PRESSURE WARNING LIGHTS WERE ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THEY ADVISED THAT THE SENSORS NEEDED TO BE REPLACED FOR BOTH COMPONENTS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 62,000 AND THE CURRENT MILEAGE WAS 63,419.

AFTER 38,000 MILES AND LESS THAN 3 YEARS, MY SUZUKI NEEDS A NEW DRIVE BELT AND TENSIONER ACCORDING TO THE DEALERSHIP. MY WARRANTY JUST RAN OUT. ACCORDING TO RESEARCH I HAVE DONE ONLINE THIS BELT SHOULD LAST AT LEAST 60,000 MILES AND THE TENSIONER MUCH LONGER. THEY ARE QUOTING ME 450.00 TO REPAIR. RIDICULOUS! *TR