2004 SUZUKI VERONA Complaints

PURCHASED SUZUKI VERONA IN APRIL, 2004. NOTICED EARLY ON THAT THE ENGINE SOUNDED TOO LOUD. WHEN CAR IS HEATED AND UPON ACCELERATION IT GETS LOUDER. THE ENGINE IDLES ROUGH LIKE A DIESEL ENGINE AND AT TIMES KNOCKS. I HAVE MENTIONED TO THE SERVICE DEPT. EVERYTIME I TAKE IT IN FOR OIL CHANGES AND THEY ACT LIKE THEY DON'T HEAR OR KNOW WHAT I AM TALKING ABOUT. I EVEN HAD THE TECH. RIDE AROUND WITH ME SO THAT HE COULD HEAR WHAT I WAS TALKING ABOUT. HE MENTIONED IT COULD BE LIFTERS OR TIMING CHAIN AND WOULD HAVE THE OFFICE CALL TO SEE IF THERE WERE ANY RECALLS. VERY RELUCTANT TO DO ANYTHING. FINALLY IN SEPTEMBER THE CAR STALLED IN THE MIDDLE OF THE STREET. HAD TO BE TOWED HOME. STARTED UP AGAIN THE NEXT DAY. THEN I RECEIVED THE RECALL NOTICE. THE ECM HAS BEEN REPLACED AND NO MORE STALLING SO FAR, BUT THE ENGINE JUST DOES NOT SOUND RIGHT. NO RESPONSE FROM THE DEALER. CURRENTLY CAR ONLY HAS 6,800 MILES ON IT BUT IT SOUNDS LIKE IT IS TWENTY YEARS OLD. AGAIN NO RESPONSE FROM DEALER. THEY DON'T SEEM INTERESTED IN TRYING TO FIX THE PROBLEM. I WILL NOT RECOMMEND THIS CAR TO ANYONE AND AM SORRY TO SAY THAT I REGRET PURCHASING THE SUZUKI VERONA. *JB

WHEN THE TRANSMISSION CHANGED BETWEEN 1ST AND 2ND GEARS IT SLOWED DOWN AS IF THE BRAKES WERE BEING APPLIED. *JB

THE ECM MODULE WAS REPLACED ONCE BEFORE THE RECALL LETTER WAS RECEIVED AND ONCE AFTER. AS STATED IN THE ENGINE/STALLING RECALL 04V396000, BUT THE VEHICLE CONTINUED TO STALL AND RUN ROUGH. *JB

CHECK ENGINE LIGHT CONTINUES TO COME ON AND STAY ON. *BF THE CONSUMER FILED A COMPLAINT UNDER MARYLAND'S LEMON LAW. THE CONSUMER WOULD LIKE A NEW VEHICLE. *TC

NO PARTS WERE AVAILABLE FOR RECALL 04V396000 CONCERNING ELECTRONIC CONTROL MODULE. SUZUKI, 210-530-0800.*AK

WHILE DRIVING TAIL LIGHTS FAILED INTERMITTENTLY. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK *NM

04 396 000/ENGINE STALLING: CONSUMER STATED THE CHECK ENGINE LIGHT ILLUMINATED WHILE DRIVING AND THE VEHICLE STALLED INTERMITTENTLY FROM ACCELERATION. THE DEALER WAS NOTIFIED CONCERNING THIS RECALL NOTICE. THE DEALER INFORMED THE CONSUMER THAT THE RECALL REPAIRS WAS MADE DURING THE LAST TIME THE VEHICLE WAS BROUGHT IN. THE CONSUMER WOULD LIKE TO KNOW WHY HER VEHICLE IS STILL EXPERIENCING THE SAME PROBLEM. *JB

1) ENGINE LIGHT HAS CAME ON 3-4 TIMES SINCE VEHICLE WAS PURCHASED ON 4/27/04 AND THE CAR DOESN'T IDLE CORRECTLY (SLOW TO IDLE) 2) TOOK VEHICLE INTO DEALER 4-5 TIMES TO BE REPAIRED AND THE CAR STILL DOESN'T RUN RIGHT- ALSO RECEIVED A RECALL ON THE ENGINE MODULE 9/16/04 BUT STILL HASN'T BEEN CORRECTED. 3) REPLACED COMPUTER 3 TIMES AND PLUG- STILL SAME PROBLEMS. *AK

DEALER REPROGRAMMED THE ELECTRONIC CONTROL MODULE TWO WEEKS AGO. PROBLEM RESURFACED WITH ENGINE LIGHT COMING ON AND CAR STALLING ON SEPT. 18, 2004. DRIVER BEHIND ME DURING TIME OF STALLED ENGINE ALMOST HIT SUZUKI VERONA IN THE REAR. VERONA WAS TAKEN TWICE TO DEALERSHIP FIRST TEAM SUPER STORE AT 1800 GREENBRIER PARKWAY, CHESAPEAKE, VA 23320. SERVICE ADVISOR WAS [XXX]. I ALSO TALKED TO THE VICE PRESIDENT OF THE COMPANY, [XXX] CONCERNING PROBLEM WITH PART ARRIVING TO CORRECT ELECTRONIC CONTROL MODULE. [XXX] STATED THAT THE REASON THE PART WAS LATE ARRIVING WAS BECAUSE THE SOFTWARE HAD TO BE REBUILT. ALSO, ACCORDING TO [XXX] A SUZUKI REPRESENTATIVE INSTALLED THE CORRECTIVE SOFTWARE. I HAVE HAD A SERVICE REQUEST NUMBER AT SUZUKI SINCE 04 AUGUST 2004 OF [XXX] AND SPOKE TO A PERSON WHO ADDRESSED HERSELF AS [XXX] IN CUSTOMER SERVICE. THE SUZUKI RECALL NO. KE. TO CONTACT SUZUKI IN THE UNITED STATES IS 1-800-934-0934. THE ADDRESS IS AMERICAN SUZUKI MOTOR CORPORATION, AUTOMOTIVE CUSTOMER RELATIONS, 3251 EAST IMPERIAL HIGHWAY, BREA, CA 92821-6795.*AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

AS I EXITED A FREEWAY, I BRAKED TO DISENGAGE THE CRUISE CONTROL AND STARTED SLOWING DOWN. THE CAR ACTED AS THOUGH IT WAS AUTO-BRAKING TO SLOW DOWN AS IF GOING DOWN A STEEP HILL SEVERAL TIMES VERY SEVERELY AND CAME TO A COMPLETE STOP. IT WOULD NOT GO FORWARD OR IN REVERSE UNTIL I TURNED OFF THE CRUISE CONTROL AND THE ENGINE AND RESTARTED IT. ON TWO OTHER OCCASIONS, THE CAR WOULD NOT MOVE AFTER STOPPING TO ENTER A FERRY AND WITH MY WIFE ATTEMPTING TO LEAVE A PARKING LOT. *JB