2004 SUZUKI VERONA Complaints

NOV. 14, 2005 6:45 AM - THIS IS THE 3RD TIME THIS YEAR THAT THIS 2004 SUZUKI VERONA HAS HAD AN ENGINE STALLED PROBLEM. THE FIRST WAS JAN. 07, 2005 AND THE 2ND TIME WAS JAN. 24, 2005. I TOOK MY CAR IN TO THE FERMAN CHRYSLER/JEEP/SUZUKI DEALERSHIP TODAY (AGAIN) AND LEFT IT WITH SERVICE MANAGER, BRIAN CUMMINGS. BRIAN SAID HE WILL CHECK THE CAR OUT, THEN GET IN TOUCH WITH SUZUKI TO SEE WHAT THEY WILL DO. I ADVISED BRIAN THAT THIS IS THE 3RD TIME IN LESS THAN 24 MONTHS AS REQUIRED BY THE "LEMON LAW" FOR THIS VEHICLE TO HAVE THE SAME PROBLEM IN ORDER FOR THE VEHICLE TO BE REPLACED. BRIAN SAID HE WILL HAVE SOMEONE CALL ME BACK TODAY BETWEEN 2-3PM WITH THE STATUS. I CALLED SUZUKI CUSTOMER SERVICE AT 1-800-934-0934 AND SPOKE W/ ORLANDO AT EXT. 2471. I EXPLAINED THE SITUATION TO ORLANDO AND ADVISED HIM THAT THIS IS THE 3RD ENGINE STALLED FAILURE WITH MY CAR. HE SAID THIS IS THE FIRST NOTICE THEY HAVE HAD OF THIS PROBLEM. THIS WAS MUCH TO MY SURPRISE AS I WAS ADVISED ON THE 1ST AND 2ND FAILURE THAT THE FERMAN DEALERSHIP WAS IN CONTACT WITH SUZUKI. ORLANDO SAID THEY MIGHT HAVE GOTTEN IN TOUCH WITH THE FLORIDA DISTRICT MANAGER, PATRICIA ROBINSON WHO APPARENTLY DID NOT NOTIFY SUZUKI EITHER AS THERE IS NO RECORD OF THIS MATTER FROM HER. (ORLANDO ADVISED ME THAT HE COULD NOT GIVE OUT THE DIST. MGR'S PH# AND ADDR. BECAUSE THIS IS HER PERSONAL RESIDENCE). I ADVISED ORLANDO THAT I DO NOT WANT THIS CAR BACK AS I AM AFRAID OF AN ACCIDENT OCCURRING AND THAT I WOULD LIKE TO EVOKE THE "LEMON LAW." ORLANDO SAID THAT IS UP TO MY STATE TO DECIDE THAT . (???!) I OBTAINED THE ADDRESS WHERE ORLANDO IS LOCATED FOR AUTOMOTIVE CUSTOMER SERVICE 3251 E. IMPERIAL HWY. BREA, CALIF. 92822. HE WOULD NOT GIVE ME THE NAME OF A MANAGER TO ADDRESS MY LETTER TO. ORLANDO SAID HE WOULD CONTACT THE DEALERSHIP, THEN HE WILL CALL ME WITHIN 24-48 HOURS WITH THE STATUS. NEEDLESS TO SAY, I AM NOT VERY HAPPY AT THIS POINT. *NM

I PURCHASED A NEW 2004 SUZUKI VERONA APRIL 2004. SINCE THEN, THE VEHICLE STARTS SURGING AND LURCHING UNEXPECTEDLY WITHOUT ANY WARNING. I'VE TAKEN IT TO THE DEALER FOR REPAIR AND THEY STATE THERE'S NOTHING ELSE THEY CAN DO ABOUT IT. THE LAST TIME, APPROX 2 WEEKS AGO, THEY DOWNLOADED A "PATCH" TO REPROGRAM A COMPUTER CHIP WHICH DID NO GOOD AT ALL. I'VE COMPLAINED TO THE DEALER NUMEROUS TIMES AND BROUGHT IT AT LEAST 4 TIMES FOR THIS PROBLEM. MY WIFE REFUSES TO EVEN DRIVE THIS VEHICLE BECAUSE IT'S AN ACCIDENT WAITING TO HAPPEN. FRANCIS G VINCI, UNION, OHIO. *NM

DT: THE CONTACT STATED THE ENGINE SERVICE LIGHT KEPT COMING ON THE 2004 SUZUKI VERONA. OIL WAS GETTING IN THE GAS LINE. VEHICLE HAS BEEN TO THE DEALERSHIP OVER THE PAST YEAR REPEATEDLY FOR THE ENGINE SERVICE LIGHT PROBLEM. THE TRANSMISSION WAS NOT AUTOMATICALLY SHIFTING. THE CONTACT SAID THAT IT SEEMED TO BE CONNECTED TO THE ENGINE LIGHT. AS OF YESTERDAY, THE SPEEDOMETER WAS NOT WORKING. THE MANUFACTURER HAS BEEN CALLED ,AND THEY SAID THAT THEY WOULD NOTIFY THE DEALER AND TRY TO FIGURE OUT WHAT WAS WRONG WITH THE VEHICLE. THE DEALERSHIP DID NOT CALL THE CONTACT. THE DEALER SAID THAT THERE WAS NOTHING WRONG WITH THE CAR. THE 02 SENSOR HAS BEEN REPLACED ONCE, AND WAS CURRENTLY WAITING ON ANOTHER 02 SENSOR TO BE INSTALLED. THE ONLY PROBLEM WAS THAT THE PART HAS NOT BEEN MANUFACTURED.*AK

CONSUMER VEHICLE WAS IN SERVICE FOR REPAIR ON A RECALL AND IS DENY PAYMENT DO TO A RECALL. *TS ***NAR RECEIVED 10-13-05*** A LOANER VEHICLE WAS PROVIDED TO THE CONSUMER WHILE HER VEHICLE WAS BEING SERVICED FOR RECALL 04V396000 WHICH WAS IN REFERENCE TO ENGINE STALLING DUE TO IMPROPER ECM LOGIC. THE CONSUMER RECEIVED A BILL FROM THE RENTAL CAR AGENCY SEEKING PAYMENT FOR THE RENTAL. THE CONSUMER DENIED ANY RESPONSIBILITY FOR THIS DEBT AS IT WAS SUPPOSE TO BE COVERED BY THE DEALER. THE CONSUMER RECEIVED THIS BILL OVER A YEAR AFTER SERVICE WAS RENDERED. *NM

INCIDENTS HAVE OCCURRED WHERE THE CAR SURGES AND/OR STALLS WHILE IN OPERATION. WHEN USING CRUISE CONTROL THE CAR SURGES. IF DRIVING IN THE CITY THE CAR STALLS OUT IN TRAFFIC. THE DEALERSHIP HAS REPLACED THE ECM UNIT BUT THE CAR STILL DOES NOT OPERATE CORRECTLY. READINGS ON THE ENGINE ARE NOT TO MANUFACTURES STANDARDS BOTH BEFORE AND AFTER REPLACEMENT OF ECM. THE DEALERSHIP IS STILL WORKING ON THE CAR PER THE DATE OF THIS COMPLAINT. THE CAR HAS BEEN IN THE DEALERSHIP FIVE TIMES OVER THE LAST TWO TO THREE MONTHS, EACH TIME FOR A WEEK OR MORE. THE TECHNICIAN HAS INDICATED HE IS LOOKING AT A WARM UP PROBLEM NOW SINCE HE HAS REPLACED THE ECM. *NM

2004 SUZUKI VERONA EX DEVELOPED PROBLEMS WITH THE SEAT BELT EQUIPMENT.*MR THE REAR SEAT BELTS WOULD BECOME TOO TIGHT TO WITHSTAND AROUND ONE'S NECK. THE DEALER STATED WHEN THE SEAT BELTS WERE PULLED ALL THE WAY OUT, THEY WOULD ENTER THE RATCHET. *JB

DT: THE VEHICLE ACCELERATED BY ITSELF. THE PROBLEM FIRST STARTED ON 4-13-05. THE CONSUMER WILL NOT BE APPLYING PRESSURE TO THE FUEL PEDAL AND THE VEHICLE WILL GO FASTER. IT WAS LIKE HAVING THE CRUISE CONTROL ON. HOWEVER, THE CRUISE CONTROL WAS OFF. THERE HAVE BEEN NO ACCIDENTS OF YET. THE CONSUMER TOOK VEHICLE TO DEALER FOR REPAIRS MULTIPLE TIMES. THEY HAVE CHECKED THE COMPUTER, AND THE THROTTLE CABLES. THEY HAVE BEEN UNABLE TO FIX THE PROBLEM. *AK

DT: THE VEHICLE CUT OFF WHILE DRIVING ON THE EXPRESSWAY. THE CONSUMER COULD NOT CONTROL THE STEERING WHEEL. IT CUT OFF WHILE STOPPING AT A STOP LIGHT. THIS STARTED ON JUNE 1, 2005. THERE WAS NO WARNING. TOOK VEHICLE TO THE DEALERS A COUPLE OF WEEKS AGO AND THEY DID NOT KNOW WHAT THE CAUSE OF THE PROBLEM WAS. *AK

ENGINE LIGHT CAME ON 10 MINUTES AFTER I PURCHASED THE VEHICLE ON AUGUST 6, 2005 IT WAS SPUTERRING AND JERKING WHEN I TRIED TO ACCELERATE ALSO AT LOW SPEEDS IT ACTS AS THOUGH IT IS GOING TO CUT OFF. THE VEHICLE IS STILL UNDER WARRANTY. TOOK IT TO THE DEALER THEY FOUND CYLINDER #2 PLUG FAILED. THEY REPLACED IT. 2 DAYS LATER THE ENGINE LIGHT WAS BACK ON I AM TAKING THE CAR BACK TO THE DEALERSHIP TOMORROW AUGUST 25, 2005.

DT: ON 7/15/05. THE OWNER NOTICED THAT THERE WAS A PROBLEM WHEN HE WAS JUST SITTING IN THE VEHICLE. WHEN THE VEHICLE ACCELERATED, THE BACK OF THE SEAT FELT LIKE IT MALFUNCTIONED. THE RECLINER FELT TOO LOOSE. THE PROBLEM WAS WORSE WHEN GOING UP HILL. THE SEAT MOVED BACK ABOUT A 1/4 INCH. THE OWNER TOOK THE VEHICLE TO THE DEALERSHIP, WHO SAID THAT THE SEAT WAS AS TIGHT AS IT WOULD GET, AND THAT'S HOW IT WAS MANUFACTURED. SUZUKI RESPONDED THAT THE OWNER SHOULD GO TO ANOTHER DEALERSHIP. IF ANOTHER DEALERSHIP INDICATED THAT THERE WAS NOTHING THEY COULD DO, THEN THERE WAS NOTHING FURTHER THAT SUZUKI WOULD DO. THE OWNER WAS CONCERNED ABOUT HIS SAFETY BECAUSE IT FELT LIKE THE RECLINER WOULD FLOP ON BACK, AND THE DRIVER COULD LOOSE CONTROL. (SUZUKI AERIO HAD TO BE CHOSEN, THERE WAS NO OPTION FOR VERONA) *AK *SC